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DARCARS Volkswagen Fairfax

(248 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 6:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 6:30am–7:00pm
Tuesday 9:00am–9:00pm 6:30am–7:00pm
Wednesday 9:00am–9:00pm 6:30am–7:00pm
Thursday 9:00am–9:00pm 6:30am–7:00pm
Friday 9:00am–9:00pm 6:30am–7:00pm
Saturday 9:00am–9:00pm 6:30am–5:00pm
Sunday 12:00pm–6:00pm Closed
New (877) 480-4526 (877) 480-4526
Used (855) 800-8943 (855) 800-8943
Service (855) 948-2553 (855) 948-2553

Reviews

(248 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DARCARS Volkswagen Fairfax from DealerRater.

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Exceptional Service

Hands down one of my best experiences while purchasing a car. Vinny Choi was so professional and knowledgeable beyond my expectations. I felt at ease during the entire process and was so thankful to have Vinny by my side helping me. I will definitely recommend this dealership and Vinny to friends and family in the future. Thanks again for the exceptional service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your new vehicle! We appreciate you taking the time to leave us this review and for the kind words about Vinny. We are pleased to hear he is a big part of the reason why this was one of the best experiences you have had. We hope to see you again! Best, Fairfax Volkswagen

Great and Friendly Sales Staff!

After a terrible experience with another VW dealership (Ourisman of Rockville), my wife and I went to Rosenthal Fairfax VW on a whim - we were leaving town for the weekend and this dealership just happened to be around the corner from us. From our first interaction with Alex Major, we felt at ease due to his overwhelming enthusiasm and friendliness, and he went above and beyond to answer our questions and attend as best as he could to our needs. We didn't expect to go in and buy the car that day, but, as a result of our treatment at the hands of everyone at Fairfax VW, that's what we did. Do yourself a favor and buy your next car here. And, be sure to talk to Alex Major.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Douglas, Thank you for the kind words and 5-star review! We are so happy to hear that Alex went above and beyond to provide you with a great experience. We hope to see you again, and congrats on your new vehicle! Best, Rosenthal Fairfax Volkswagen

Worked with Vinny Choi!

I just purchased a brand new Volkswagen and worked with Vinny. He’s amazing. Fluent in Korean and English and very knowledgeable with the vw brand! We were going on and off with few different competitors but we only purchased here because of Vinny. Dealership is clean and pricing was upfront. Will definitely send more referrals to Vinny! Thank you Fairfax VW!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your new VW! We are delighted to hear Vinny provided you with a great experience. We hope to see you again. Best, Fairfax Volkswagen

Great Service!

I just leased a car and worked with Servando. He was super patient with me and my parents the whole time, and helped me get the best deal possible. David, the finance manager, was fantastic as well and even found a way to lower my monthly payment. All around great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congrats on the new vehicle! We appreciate you taking the time to leave us this 5-star review and are delighted to hear Servando and David both provided you with great service. We look forward to seeing you again. Best, Fairfax Volkswagen

You NEED to work with Ammer

As a first time car buyer, the process can be very intimidating because you may not know all of the information you need to make the best decision and feel confident about what you are doing. BUT--I did not have that experience when working with the Fairfax VW. I worked with Ammer, who from the moment I walked in the door prioritized making it a comfortable and informed decision. He was not only knowledgeable about the car, but he was throughouh in explaining its features, drivability, and most importantly the financing options. He never pushed me to get into a car "today" which is what many people in the industry try to do. He let me explain my financial situation, hopes for a care, and then provided me with options so that I could get the bet deal and still have peace of mind. He is the definition of superior customer service. Ammer is not only a good salesman, he is a honorable man and genuine. Whether you are looking to lease or buy your next car, rest assured that Ammer will take care of you. I will most definitely be back to either get another car, or to recommend a friend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your new vehicle! We appreciate you taking the time to leave us these kind words and 5-star review! We are also delighted to hear Ammer was helpful every step of the way. We look forward to seeing you again. Best, Fairfax Volkswagen

Very Positive Experience

I purchased a new Volkswagen GTI from Fairfax Volkswagen on February 4th, 2018. I could not have had a more positive experience. I met Servando Garcia in the showroom and mentioned the car I was interested in. Between the test drive and some questions I had, we were able to reach a deal in a very short time. There was no posturing by management and Servando showed real knowledge and professionalism throughout the process. I left the dealership with the car I wanted at a price that was fair. I would recommend Servando and the dealership to anyone interested in a VW.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congrats on your new GTI! Thank you for taking the time to leave us this 5-star review and for your kinds words. We hope to see you again. Best, Fairfax Volkswagen

Exceptional Service and Professionalism

This review is in reference to Volkswagen dealership located in Fairfax, VA and managed by Fawad Osmani. On January 3rd, 2018 I had the pleasure to walk into this dealership and received service by Fawad, Wes, Alaa, Amer and David and the staff exuded professionalism and superior customer service. Keep in mind, I delayed purchasing a new car for many years solely based on all the horror stories I have heard from others on purchasing vehicles, and having to deal with car salesmen. I have to say my experience at Volkswagen dealership and under Fawad’s watch left me leaving the dealership confident and had no doubt I made a great purchase that suit mine and my son’s needs. Fawad taken a good amount of time to explain the difference between financing and leasing a car. Fawad was able to breakdown the cost and explain every moving part of the deal. Because of his thorough explanation and based on my needs and wants, I confidently chose to finance the car, in addition to purchasing a 10 year warranty and 5 year maintenance plan. Wes taken the time to escort me and test drive the car. He patiently explained to me and on a very high level on leasing a car may possibly be beneficial to me since most of my driving will be local. Wes also explained different features the car model include and most importantly discussed the various safety features for that specific car model. Another staff member, Amer patiently explained and showed me every feature the car included as well. David assisted with the financing part of the deal and explained to me the next steps to seal the deal. He also patiently explained to me that I would need to purchase full coverage and can easily update via car insurance’s internet site. Which I have done so just about 20 minutes ago before composing this review. I highly recommend and without reservation to potential clients to browse/shop for a new car at this dealership. Fawad also manages Volvo and Honda dealerships in the same location.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Best car purchase experience EVER!

Dan Coine 31 points in the last week September 30 I flew to Washington DC to purchase a new VW Atlas. Salesman Al Saleh picked me up @ Reagan airport and we enjoyed the drive to the dealership while he filledme in on the features of my new SUV. I had intended to buy the base model Al picked me up in but @ the last minute I asked to have a look @ the SE they had available. The extra 3k in price was well worth it. All the paperwork had to be redone and my new Atlas SE needed a wash and prep which added a bit more than an hour to the sales process. I arrived at the airport @1:00 pm and drove to dinner at a bbq restaurant near the dealership (Mission BBQ 👍) at 5:00. Total time to complete my awesome deal: 4 ENJOYABLE hours incl. 45 minutes travel from the airport! I traveled over one thousand miles to buy my car from Rosenthal Fairfax VW because: 1. They list actual, fair, discounted prices on their website along w/prep/freight/dealer fees. That's it. 2. No pressure to buy "dealer add ons". NONE. 3. Friendly is easy and expected @ dealerships. Salesmen who are intimately familiar w/ALL the details of a new model - engine/drivetrain/electronics - Rare. Unusual. Unexpected. Al Saleh (my salesman) exhibited all the above. He made sure I could utilize ALL the features/options available to me BEFORE I left on the long drive home to South Florida. Sales Manager John Winkfield handled all the pricing and paperwork- had I not changed my choice of car I wiuld have been done even more rapidly. Thank you John. Finance manager Chris was equally expert at his job and enjoyable to work with. There is NO DEALERSHIP IN FLORIDA that meets ANY of the criteria described above. Thank you Rosenthal VW Dan Coine P.S. This is the second car I've bought from this dealer. My daughter loves her "gently used" VW certified Jetta! Their prices on off lease VW's are really great; not having to play the "What's the REAL price?" game is EVERYTHING to me. 👍

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Great place to go. Highly recommend

I just recently bought my FIRST car from here. The staff at VW were incredible and very attentive. They paid attention to what I wanted and helped fit my needs the best they could. I was helped by Emmanuel who was very patient and even stayed after hours to allow me to drive one of the couple of vehicles that I had test driven. He was in no way pushy but informative and very genuine. Kyle, the financing man, was also very genuine and kind. He explained all the scenarios on the two vehicles I was looking at and helped me find the best deal I could get. I would 100% recommend coming here to purchase your vehicle and definitely recommend speaking to Emmanuel and Kyle. They are both very helpful and great overall. I'm so happy with my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

Fifth car in three years for my family.

Great people, honest sales staff and a very friendly dealership. Was comfortable from the start and the entire process was painless. In a few hours my daughter and I both purchsed our second cars from Fairfax VW in less than three years. LOVE my new GLI and both my daughter and wife love their new Tiguans, one a 2017 and one the fabulous new 2018!! Big Shout out to the entire team!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.