Reviews
Service center sucks.
Service center sucks. Nothing but problems. Brought car in for a oil related problem. Car was under warranty. They told me it was fine. Oil level was ok. It was not. Mechanic must have leaned on and accidentally broke a brake module glued it and put a piece of electrical tape on it as a fix and sent my wife and child back in the car. A week later i was backing down the driveway and no brakes. Luckily my wife and 8 year old were not in the car. I brought the car back and they played it off like it was no big deal. I ended up finding the part on Amazon brought it to them then they told me i had to come back because it was 3:30 and it was to late to install. It was one screw and took me less than a minute to install in their driveway. Oil light came on again a few months later again. I drained the oil and 1 quart came out. I brought it back and told them it was the turbo. They topped off oil again and told me to bring it back "In awhile". Car is only driven a couple of miles a day. A few months later oil is down again. I bring it back. Now they tell me it's the turbo and it needs to be replaced but the $3500 dollar service contract i purchased from them is now expired. Thanks a##$22!!!'s worst mechanics, worst service department ever.Quinn is a f in Dick. Rude A$$h@l3. I hate this place. Don't ever trust these people with your car.
Service center sucks.
Service center sucks. Nothing but problems. Brought car in for a oil related problem. Car was under warranty. They told me it was fine. Oil level was ok. It was not. Mechanic must have leaned on and accidentally broke a brake module glued it and put a piece of electrical tape on it as a fix and sent my wife and child back in the car. A week later i was backing down the driveway and no brakes. Luckily my wife and 8 year old were not in the car. I brought the car back and they played it off like it was no big deal. I ended up finding the part on Amazon brought it to them then they told me i had to come back because it was 3:30 and it was to late to install. It was one screw and took me less than a minute to install in their driveway. Oil light came on again a few months later again. I drained the oil and 1 quart came out. I brought it back and told them it was the turbo. They topped off oil again and told me to bring it back "In awhile". Car is only driven a couple of miles a day. A few months later oil is down again. I bring it back. Now they tell me it's the turbo and it needs to be replaced but the $3500 dollar service contract i purchased from them is now expired. Thanks a##$22!!!'s worst mechanics, worst service department ever.Quinn is a f in Dick. Rude A$$h@l3. I hate this place. Don't ever trust these people with your car.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We regret to hear that you had this experience with us. we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Please contact us at (860) 482-5555 when you have an opportunity, and we will be more than happy to try and turn your experience around. TJ Osgood Owner loyalty Manage
We had a great experience and are very happy with the new
We had a great experience and are very happy with the new Rogue. Thank you!
We had a great experience and are very happy with the new
We had a great experience and are very happy with the new Rogue. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
William Day, we are very happy we could provide you with a positive experience! William Day, we are glad we could help!
They were very friendly and professional.
They were very friendly and professional. The place was clean and they had a wide selection of cars.
They were very friendly and professional.
They were very friendly and professional. The place was clean and they had a wide selection of cars.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Christopherr857, thank you for taking the time to leave a review for us at Todd Nissan Of Torrington. We're happy we could meet your expectations! Welcome to the Todd Nissan Family!
Thank you again for taking the time to let us know how we did. We hope you have a great day! TJ Osgood Owner Loyalty Manager
We had a great experience working with Ben.
We had a great experience working with Ben. My son loves his new car. Everyone there was friendly and very helpful! Highly recommend!
We had a great experience working with Ben.
We had a great experience working with Ben. My son loves his new car. Everyone there was friendly and very helpful! Highly recommend!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank for taking the time to let us know how we did. We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Todd Nissan Of Torrington with Ben! We hope you have a great day! Welcome to the family! Owner Loyalty Manger TJ Osgood
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I brought my Altima in on Saturday for an oil change and
I brought my Altima in on Saturday for an oil change and Dan and everyone else was very nice. They even washed my car. My 2020 Altima is a great car and I don't drive long distances so I just go here for service and everyone is always helpful.
I brought my Altima in on Saturday for an oil change and
I brought my Altima in on Saturday for an oil change and Dan and everyone else was very nice. They even washed my car. My 2020 Altima is a great car and I don't drive long distances so I just go here for service and everyone is always helpful.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Grandma Janet, thanks for your praise and kind comments about our team. We look forward to your next visit! Take care! Thank you for being a part of our family. Owner Loyalty Manager TJ Osgood
Benjamin, Ariel and Michael were incredibly professional
Benjamin, Ariel and Michael were incredibly professional and helpful. They were always checking in and making sure that I had what needed. Thanks Todd Nissan!
Benjamin, Ariel and Michael were incredibly professional
Benjamin, Ariel and Michael were incredibly professional and helpful. They were always checking in and making sure that I had what needed. Thanks Todd Nissan!
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Jonathan, thank you for taking the time to leave a review for us at Todd Nissan Of Torrington. We're happy we could meet your expectations! Thank you for being a part of the family!! Owner Loyalty Manager TJ Osgood
Ben was very helpful and pleasant.
Ben was very helpful and pleasant. He helped he out and got me into the car I wanted. I will be going back and purchasing again from them.
Ben was very helpful and pleasant.
Ben was very helpful and pleasant. He helped he out and got me into the car I wanted. I will be going back and purchasing again from them.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Lmolitor691, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Todd Nissan Of Torrington. Welcome to the family!! TJ Osgood Owner Loyalty Manager
Lmolitor691, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Todd Nissan Of Torrington. Welcome to the family!! TJ Osgood Owner Loyalty Manager
A seamless process from start to finish!
A seamless process from start to finish!! I love my new car! Thank you Ben!! 😊
A seamless process from start to finish!
A seamless process from start to finish!! I love my new car! Thank you Ben!! 😊
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Scampbell0308, thank you for taking the time to leave a review for us at Todd Nissan of Torrington. We're happy we could meet your expectations! Welcome to the Todd Nissan Family! Owner Loyalty Manager TJ Osgood
I had the best experience with everyone at Todd Nissan.
I had the best experience with everyone at Todd Nissan. Ben was amazing!!! He helped with everything questions and concerns I had. I would for sure recommend this dealership
I had the best experience with everyone at Todd Nissan.
I had the best experience with everyone at Todd Nissan. Ben was amazing!!! He helped with everything questions and concerns I had. I would for sure recommend this dealership
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're glad you had such a wonderful experience with us! Welcome to the Family! Owner Loyalty Manager TJ Osgood
All staff very helpful.
All staff very helpful. Thanks to Ben,Michael,and Raoul. Service department manager Dan very helpful with any way he can help your.
All staff very helpful.
All staff very helpful. Thanks to Ben,Michael,and Raoul. Service department manager Dan very helpful with any way he can help your.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Gailschibi, thanks for your praise and kind comments about our team. Thank you for being a part of the Todd Nissan Family!! Owner Loyalty Manager TJ Osgood