BMW/Mini of Coconut Creek

When a Dealership makes the decision to enter into internet sales, it requires a great deal of honesty and integrity due to the tremendous amount of trust thats required of both buyer and seller. In the case of VISTA and their salesman Richard Roe, none of those qualities described exist. Richard will lie to you just to get the sale and when you bring his lies to his attention, he will simply ignore you because after all, he allready has your money and could care less if he ever hears from you again. The problem is, the consummer is stuck with his lies. That is the reason for this post. I am attempting to warn consummers before they ever attampt to do business with this firm. Just read all the previous posts - that I failed to do. Stay away from this dealership and most of all this salesmen!!!

Although they were asked to do so these guys failed to disclose the $699 dealer fee until I received the bill. They indicated that dealer fee is irrelevant as long as they committed to an overall price. I personally found this disclosure and business practice legally very interesting. In addition to paying the fee, the title work, the inspection of the car and shipping were entirely processed through me directly and paid by me. Then I have yet to understand what the fee is about and why they did not disclose It. finally, the car was advertised as a sport model although it was the top of the line model with every single option. That did not give me too much confidence about their product knowledge although it turned out to be at my advantage. A more positive note, car is in perfect shape. Thank you,

Great service, happy with the team, will recommend them to friends and family, have to get your BMW from here, it is the place to go

This dealership are the biggest crooks out there. DO NOT do business with them. FEB 2012 i haD issues with my car were the gears wers skipping on a M3 under 100k miles (2003). i brought it in for service. BMW called me back & said it was the hydrolic pump that needed to be replace, i said fix it. They called back again & said the clutch needed to be replaced as well, i said fix it. They then again called & said the fuel pump needed replacing for the car to work fine I said fix it. the bill was OVER 15k!!! BMW USA got 5k off (GOOD WILL). All in all spent a little over 11k to fix the car. 6 & a half months later the car is giving the same symptoms. i brought it in & they said its now the #2 fuel injector but is not sure thats the issue (To confirm the failure it must be moved to another cylinder. It is possible there is another issue causing the fault) & want me to pay another $525 when the previous work is warrantied. So basically they have no clue if thats even whats wrong & want more MONEY!!! in addition the service agent calls back AGAIN & said the pullies that support the belts need replacing & thats another $225 plus tax! This dealership is a bunch of CROOKS looking to get over on people. I would stay far from VISTA BMW COCONUT CREEK!!!!

It seems everytime I get my car back from this dealer someone intentionally scratches my paint. Maybe the angry valets. Maybe the carwash? I would try one of the higher rated dealers either in Lauderdale or West Palm Beach. Dont trust them with your expensive BMW, they will treat it like a Chevy Cavalier

First time on the service department and will never return. I left my pre-owned 328i (bought 6 months ago)for 60,000 miles maintenance after received the quote for $275 and ended up paying $ 308.00 for check and oil change($10 fee for shop supplies despite parts replaced cost $ 65.00). Steve Cohen explained that the maintenance was already due last year (sales never told that was due). The worst thing is I expected to have muy car washed and vacummed as it says on the representative's desk (courtesy of the dealer) but they bring it more dirty than clean. Finest cars should be cleaned on a professional manner (most Mercedes Benz dealeres do this for free) but mine looks like a cheap BMW. When I complained about this, Steve Cohen said our "courtesy" car wash is done by the machine ($ 5.00 on any gas station). Ironically, this "representative" has a shiny picture on his desk of a red muscle american GTO car.

I had the most AMAZING experience when buying a 2008 z4 BMW recently. Daniel Dumercy, the Sales Consultant, and Marcos Blanco, the Finance Manager, went above and beyond my expectations. From test driving, to explaining the features of the car, to helping me research the Kelly book value, to facilitating the financing, interacting with my insurance company,-- it was all so professionally and seamlessly handled. Within 24 hours, I was driving my new (pre-owned) BMW Z4 home! I highly recommend your this team to anyone, particularly the two gentlemen I dealt with. ASK FOR DAN!

These guys are liars and con artist. After they get your money they will not call you back. Do not buy a car from these guys. I bought a low mile BMW 6 Series. Was told it was perfect and had been thru the shop. I am a long time BMW customer and have bought over 14 cars over the phone at authorized BMW dealers. I know what to ask and I asked if the car had any problems or leaks. I know leaking BMWs are expensive to repair. They said they would send it thur the shop before pick up. They assured me that is was perfect. We I received the car the water pump was leaking and had been for quite a while as corrosion was built up under it. Also broken speaker, loose door panel etc. was not disclosed. Would not repair. Do not buy from these con artist. Richard Roe and manager Mark Cohen are no good. I am in the process of looking for a new 7 series now and They do not want your business after they sell you one car. Buyer Beware.

Vista BMW Coconut Creek had amazing customer service. I was shopping around for a car for about 2 months. Even though I liked the majority of cars I saw and pricing was even reasonable, I still felt uneasy about taking the plunge. I am a sales person, so coming from the industry I was very uneasy on whether I really was getting the 'best deal'. I went to Vista BMW pompano first and they showed me dirty cars??? I was in shock that you would let a client test drive a filthy car? Maybe I'm picky but it rubbed me the wrong way and I went to Vista Coconut to continue my search for BMW's. I was greeted by Alan Webster. Very well put together and kind spirited young man. What made me feel comfortable with him instantly is that he told both my boyfriend and I that he was paid a salary and did not benefit on how much we paid for the car we wanted. There was a plaque stating these facts. That alone set me at ease. I knew there were no scams or $$ that was benefiting him in this deal. He was very calm spirited and there was no 'pushy used car salesman' about him at all. I was trading my P.O.S. car in with the deal and Vista Coconut offered me $1500 more than what Carmax offered me! The sticker price for my car of choice was $28500. With my trade in and negotiation, I paid $19000 for a beautiful BMW! And wait, the story is not over. Since my boyfriend was paying cash for this transaction, Alan offered to drive my beau to the bank for the cash. When they drove all the way there and they couldnt get $$ from the drive thru tellers, Alan offered to drive all the way home with us to pick up a check that was 40 mins away! For a salesman that is not working on commission, to do that, says alot about his standard for customer service. Luckily his debt card went through for the amount. Alan went over and beyond to make sure were comfortable at all times. The transaction from beginning to end took 2 hours! I was expecting an all day thing. The only critisizm that I do have is that I was under the impression that my car had blue tooth capabilities and satelliete radio. I ASSUMED that it came in the car because it had the buttons on the steering wheel and dash. You know when you ASS-U-ME... OVERALL both my boyfriend and I really enjoyed our experience with Alan and Vista BMW Coconut Creek.

I have purchased 2 used BMWs (Z4 and 750LI)form Vista Coconut Creek over the past 2 1/2 years. Both cars have been serviced there (several times) and I have had body work competed and wheels on both vehicles tires refinished. I can honestly say that I have never had an unpleasant experience and I felt that negotiations/pricing were reasonable at purchase and servicing. The few mechanical problems I've experienced were properly handled under either the initial warranty or extended warranty which I purchased ($50 co-pay for each visit). By and large, I found the service techs knowledgeable and only once did I have to return because the initial problem was misdiagnosed. All in all I guess my experiences are at polar opposites with many of the negative ones cited here.