Envision Ford of Duarte

Everyone there was very helpful. From the salesman, financing to the General Manager. I appreciated everyone.

Lack of communication from service department representatives. Rude reception representative. Service time excessive. Sales staff dishonest and over bearing. Lack of loaner vehicles. Overall a negative experience.

My 50,000 mile service was performed in a very timely manner and with efficiency

I had a great and fast experience and I am very happy with the car I got.

My car was there for a month, they didn’t fix all the issues I brought it in for. I bought this car from them a month prior to bringing it in.

Long turn around time, too much upselling especially for a first time customer, slow service, no loaner vehicles available. Would not return

Easy and quick turn around. Car wash could have been a little better. Missed a few spots to get it clean

So far, I've only had good experiences with the service team. Edgar is always considerate, and goes the extra mile.. Thank you!

Kept me informed, even though it took 3 days to complete the fixing of my car. Not enough staff available they told me

Your technicians are friendly, but when I booked the appointment for our car, I was told all the parts were in stock and that it would only take about 4 hours. A part was not in stock and was supposed to be delivered the next day at 1:00 pm - it wasn't, so they had to keep my car another day. What was supposed to be a 4 hour service appointment turned into 3 days. It was also extremely overpriced. Routine maintenance and a recall turned into a $1000 visit for me. We will not be returning for routine maintenance.