Genesis of Englewood

Great service. Clean modern facility. Kelly, Jason and Karen make a great team. Far better than Genesis service experience elsewhere.

Great customer service and hospitality. Everytime I step in at genesis @ Englewood, New Jersey always greeted and treated well. Thank you, Jason.

Joanne was great. Very attentive and knowledgeable. She took a lot of time with us.

good and efficient service. I didnt see availability for valet pickup when making the appointment through the Genesis app

The wait was for too long for a simple recall, over 2 hours. No one communicated until it was almost completed and your waiting area is extremely uncomfortable.

First time therewith a tow in so a bit confusing. Once things were straightened out, everything good. Very nice people to deal with.

I had a wonderful experience from the moment I walked through the door. Which was greatly appreciated!

Sales Rep & Service Advisor excellent, however, after 297 miles msg came on dash to check break systems. Car bucking wherever you touched the breaks. Told it had something to do w/an update & assured me it wouldn’t happen again. After service, it drove perfectly & breaks fine on initial drive HOWEVER, after a subsequent 1/2 drive yesterday, break msg came back on again and breaks severely bucked, so much so that on one breaking lunge almost thrust me into the windshield. It was a harrowing drive home & I am afraid to drive the car. I feel like it’s a potential death trap. I don’t think I will ever feel safe again and will be always on the lookout for a reoccurrence and this after only 422 miles. I think a got a lemon and, based on this experience, fixes are only temporary. Previously, have driven Mercedes, so Genesis was a deviation. Except for the personnel, very disappointed and, from a safety standpoint, frightened to drive this car. Obviously, service did not resolve the problem on a permanent basis. Headed back to service today. Was scheduled to leave on a trip tomorrow but could never take this car. Can’t be trusted.

Thank you for the quick and Prompt customer service on my GV 80. Check in was smooth and efficient.

The service was good. I live the concierge service that delivers the car. Very convenient!