Reviews
Worst Experience Ever
One week after purchasing a previously leased Grand Cherokee, the car broke down (after only using for less than 40 miles) and the dealer is charging me $1,500 to fix it. Wouldn’t trust buying any cars from this dealer again and wouldn’t recommend it unless you are a mechanic and want to spend time fixing your car.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hello, I regret learning that the troubles with your recently purchased vehicle have led to your distrust of our dealership. This is never our goal, and I would appreciate the chance to speak with you and address your concerns. Please reach out to me when you have a moment so I can assist you in any way I can. Best regards, Bruce Kittlestved General Manager bkittilstved@carouselmotor.com
Great place to buy a used car
Coon Rapids Chrysler is a great place for used vehicles. I worked with salesman Aaron Schmidt. He was kind and answered all of my questions. Even when he was busy he was able to assist me with my purchase.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for your review! We are delighted to hear Aaron provided you with friendly and knowledgeable customer service. We appreciate your business and hope to see you again!
Worst Experience Ever
Bought a previously leased Grand Cherokee Limited with low mileage. Right after leaving the dealer the A/C started making a weird noise which they haven’t fixed yet (2 weeks after purchase). One week after the purchase, the power steering is not working and when I took it back to the dealer, they are making me pay $1,500 to fix it. This look like they knew about the problem and didn’t fix it to begin with. I wouldn’t recommend anyone to buy cars in this dealer since they don’t take accountability for things that “appeared out if the blue” a week after purchase.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, Thank you for bringing your review to my attention. It's very unfortunate to learn about your recent service experience. I'd like to have the opportunity to learn more and get to the bottom of this matter. Will you please reach out to me at your earliest convenience? Best, Nick Burch Service Manager Nick.burch@carouselmotor.com
Dodge Ram 2018 big horn
If anyone’s looking for a new /used vehicle go I there and ask for aaron Schmidt. Awesome salesman , doesn’t over crowd you and gives you the space you need to think itnover before the purchase. I will continue to get my vehicles there in the near future. Customer service and prices and second to none out there
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to recognize Aaron! We're glad that you were impressed by the customer service that you received. We hope to serve you again in the future.
Great Experience!
Chaz made this process very easy and answered all my questions. I contacted Chaz for information on returning my leased vehicle and finance options for a new vehicle before I even came to the dealership which made everything less stressful and more comfortable. I would definitely return to work with Chaz and the Coon Rapids Chrysler Jeep team on my next lease! Thanks everyone!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Shelly, Thank you for taking the time to share your great experience with Chaz. We look forward to your next visit!
Ask for Steve Erickson
I was looking for a new vehicle to lease after running into some issues with my current. Steve Erickson was recommended to me through the Costco Auto program and am I ever grateful for that! Steve held my hand through the process, made everything clear and was a joy to work with. I would 100% go back to him. He made sure I got the car I wanted at the price I needed.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are delighted to hear about your pleasant experience with Steve. We will be sure to commend him for his outstanding customer service and for taking such excellent care of you. We sincerely thank you for taking the time to review our dealership.
Leased new Jeep Grand Cherokee
My son referred us to Greg Richter and he did an excellent job helping us through the leasing documents. He has an exuberant personality and was fun to work with. He was intent on making our purchase as simple as possible. We will definitely be back to Coon Rapids Jeep!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your five-star experience with our team! It's great to know that Greg was helpful and fun to work with during your visit. We hope to serve you again for any of your future vehicle needs.
2019 RAM Laramie
Greg Richter and their team had us in and out in under two hours. That alone will bring me back to this dealership for years to come!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for your review! We strive to provide our guests with quick and friendly customer service and are happy to hear you received just that. Come back and see us anytime!
Great service
Had a great car buying experience. If you are looking for a new car with no pressure this is the place to go. The salesmen are friendly and not pushy.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, William! We are always here to help with your automotive needs whenever you need us. We hope to see you again!
2 new trucks in 2 months
I purchased a 2018 Ram 1500 Limited from Chris Asplund thru this dealership. Less than 2 months later a driver came into or lane and caused a head on collision. The truck protected us extremely well, but it was totaled. When we replaced the truck, I went back to Chris because I felt comfortable with his knowledge and pricing.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic review! We truly value your feedback and loyalty. Let us know if there is anything else we can do to assist you.