Fort Myers Genesis

I purchased a car at the end of January 2025. Wanting to register it in another state and was told no problem. Today it’s the end of April 2025 and on my 3rd temporary plate which expires tomorrow. I have called and emailed numerous times with no or little response. Never again!

The service at this dealership is terrible. It is advertised that they have valet service not true never any cars available to loan. I love my Genesis but it is hard to drive to Naples every time I need service.

I had a great experience and the staff was very helpful. This is a great dealership that treats the customer like family

This dealership is under new management. I purchased a vehicle and the whole process was great! Both great product & service!

Brutal service on line trying to get a price - Told me they did not have a crystal ball ….. 1970”S experience!

The sales associate/sales manager assisted me with everything from sending videos' to answering questions.

Per the website, drove to the 13921 STT, Fort Myers address. The "dealership" looks like it was a previously a used car lot: no lobby, no service dept, no showroom, no finance dept., just what seemed to be a few pieces of rental furniture housing a handful of people practicing Glengarry, Glenross sales techniques. They had the car I wanted so I stayed. I left a deposit on a lease but was not offered any “deal” paperwork whatsoever. I had to request a written quote. For three days requested further detail; residual value, payoff numbers, etc. Evasive non-direct answers given. I also decided to see a cash option. Again no details. Finally after several exchanges and further manipulations on their part they reluctantly released the numbers I requested. I then discovered that they were hiding fees for dealer add-ons (not requested) and inflated the MRSP (not told of this) and that they were using a lease money factor equal to 8%. When I requested that the dealer added-on vinyl wrap and window tinting ($4k) be eliminated I was told by the "Acting General Manager", who is green and exhibits immature sales skills, and BTW, is the owner's young, rude, stepson, that "this car is in demand and we deserve to make more money. If you do not take the options, I am adding the cost to the MRSP quoted you". Obviously no deal....He was the one who informed me that "he was not selling me this car". Ha ha! He was doing me the favor. I don't do business like this. Just saying, only shop here if you don't care what you’re paying and don't mind being taken advantage of. You'd might be looking for a luxury vehicle but your experience here will be far from that.