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Lexus of Wilmington

(1,336 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–5:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 7:00am–4:00pm
Sunday Closed Closed
2025 state dealer award
View 18 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (888) 340-4314 (888) 340-4314
Used (855) 951-3039 (855) 951-3039
Service (877) 401-6311 (877) 401-6311

Reviews

(1,336 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lexus of Wilmington from DealerRater.

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Ryan and Djibril were excellent in getting us through the

Ryan and Djibril were excellent in getting us through the purchase and paperwork. Ryan picked us up at the local bus stop as we arrived from NY. Very friendly and straightforward. Car was exactly what we wanted. Great communication throughout the entire process including Mgmt follow up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Troy is great to work with!

Troy is great to work with! I came in to look for a future car and he provided great advice to help me decide.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

BUYERS BEWARE - SALES (Luke Poore) WILL SAY AND PROMISE

BUYERS BEWARE - SALES (Luke Poore) WILL SAY AND PROMISE ANYTHING TO GET YOU TO COME IN, ONLY FOR THE MANAGER (Drew Saksa) TO DENY EVERYTHING. Good job on losing a $60,000 sale with 6% APR financed over $2,000. Luke Poore swears up and down on a $2000 discount on MSRP if we come in. Once you ask to see the numbers, the manager Drew Saksa came back and said NO. They will do and say anything just for you to come in and waste your time. We will take our business to Lexus of Chester Springs who will honor the $2000 discount. Good luck with your end of year sales targets, business must be booming if you are calling me 3+ times a day. For a Lexus dealer, this is some shady treatment for a client looking at a $60k SUV. Hope it was worth it.

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Troy, Andrew and Drew did a great job getting us into

Troy, Andrew and Drew did a great job getting us into 2025 Lexus ES350. Got us to the finish line line! Thank you

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Our experience today with troy mayer at lexus of

Our experience today with troy mayer at lexus of Wilmington was top shelf !! He was so helpful getting my mother in law exactly the car she wanted and delivered and just a pleasure of a car buying experience and will definitely recommend and buy from him and lexus of wilm again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Troy, Andrew and Drew went out of their way to provide

Troy, Andrew and Drew went out of their way to provide awesome service to my husband and I on a rainy Saturday afternoon. They worked with us within our monetary comfort and were knowledgeable on their products. They expedited the sale and trade in smoothly. Definitely recommend.

Rating breakdown (out of 5):
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

J.

J.C , Andrew Saksa , and Andrew Miller were extremely helpful and professional and helpful with our purchase of a new Lexus .

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Rob Payson always takes good care of me and my car.

Rob Payson always takes good care of me and my car. He provides excellent customer service and always give me good information as to what my car needs and why. Having your car serviced is never fun, but he makes the experience easy and enjoyable.

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Service Dept.

Service Dept. Rob Payson goes above and beyond expectations every single time my car needed service. He has kept my Lexus on the road for 12 years. It looks & drives like a new car thanks to Rob!

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Troy is the best!

Troy is the best! Found the exact car I was looking for and stayed in touch for the entire process. Excellent communication! Troy has followed up every step of the way. Definitely recommend asking for Troy when purchasing your next car! You won’t be disappointed!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.