Reviews
Rob Payson, our service representative, always provides
Rob Payson, our service representative, always provides excellent customer service and he ensures appropriate repairs are completed.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Margo, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Rob and the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!
Every time we request our service representative Rob Payson, they keep telling us he is not in the system. Someone needs to correct this problem asap.
I brought my car in for a 20,000 check.
I brought my car in for a 20,000 check. I asked to have a loaner car, however when I arrived there was not one available. I worked with George who went over and beyond to help me, however. I would have appreciated being given my options before arriving., so I could have plan my day. I ended up having a courteously car take me to my office.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us your feedback. We are happy to hear that George went the extra mile to assist you! We would also like to apologize for not having a loaner vehicle available and for the inconvenience this caused. Our team appreciates your review and looks forward to earning those five stars next time. Until then!
Stayed true to the appointment no wait time took my car
Stayed true to the appointment no wait time took my car into the shop immediately with no problem, with in a short amount of time figures out what was wrong. Give star service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
HI Annie - We are thrilled to hear that our team delivered such efficient, top-notch service! Thank you for choosing Koons Lexus of Wilmington and for sharing your feedback. Safe travels ahead!
Danielle Steven's was my Service Advisor.
Danielle Steven's was my Service Advisor. Danielle was very professional and knowledgeable. She answered all my questions and explained ,in detail ,so there were no surprises on the work being accomplished and the approximate costs. She kept me informed through the entire process. I would recommend Koons Lexus of Wilmington.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are so glad to hear that Danielle delivered such a successful service experience. Drive safely, and we hope to see you back again at Koons Lexus of Wilmington!
Danielle Stevens (your Service Advisor) is a great
Danielle Stevens (your Service Advisor) is a great representation of Koons Lexus hospitality. She has excellent customer service skills & very knowledgeable regarding her job responsibilities. What a pleasure she was to have as my service advisor.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Danielle and the Koons Lexus of Wilmington team. Drive safely, and we hope to see you back again down the road!
Cathal Brady was a pleasure to work with.
Cathal Brady was a pleasure to work with. He was helpful, knowledgeable, and made us feel comfortable and never pressured. We had an excellent sales experience with Cathal. Hadi was also amazing to work with. We will certainly recommend Koons Lexus to friends and family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your recommendation means so much to all of us at Koons Lexus of Wilmington! We're thrilled Cathal was the ideal salesperson for you and Hadi will also appreciate the shout-out. Enjoy your new ride!
I had an outstanding experience with Koons Lexus of
I had an outstanding experience with Koons Lexus of Wilmington and, in particular, with their service advisor George Shaer. He informed me of my cars condition and provided guidance on what needed to be done. He also kept me well informed about the progress of the work. For me, he represents a great face for this dealership!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are delighted that George and the team could deliver a five-star experience! Thank you for choosing Koons Lexus of Wilmington and for sharing your feedback. We hope to welcome you back for your future service needs!
Excellent service!
Excellent service! Knowledgeable and courteous staff. They go the extra mile with washing and vacuuming your car before they return it to you.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We strive to provide exceptional service and are delighted to see this is what you experienced at Koons Lexus of Wilmington! Thank you for the 5-stars!
Easy and efficient Will do again Pleasant exchange of
Easy and efficient Will do again Pleasant exchange of cars Done what expected Car not as clean as lat time
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for leaving Koons Lexus of Wilmington a five-star review, as well as your feedback. We appreciate your business and look forward to assisting you again when the time comes. Until then!
Unlike most Dealerships, Koons staff are extremely
Unlike most Dealerships, Koons staff are extremely pleasant and cordial. Jesus Colone (Sales), Hadi (Finance), and Sean (Service) are all professional, transparent and helpful to ensure that customers are happy and satisfied. I give Koons 5 Stars for having the best staff I've ever encountered at a Lexus Dealership. Thank you!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this wonderful shout-out to our team! Jesus, Hadi, and Sean will be elated to hear you appreciate their top-quality service. We are grateful for your business and hope to see you again at Koons Lexus of Wilmington!