Rivian El Segundo Service Center

Our order was placed on May 4, 2024, in Pasadena, CA. Car was scheduled to be ready as spec'd within 2 weeks in Eastvale, CA. About two hours from our home in Los Angeles. Upon arrival and inspection of the vehicle: gear cable was missing, door flashlight was stuck and would not come out, truck bed was dirty and, most importantly, the truck did NOT have the tonneau cover, as ordered. We would not have purchased this vehicle had we been advised that the cover was unavailable. Vague and open-ended assurances as to when the tonneau would be available were made. If Rivian was not located almost 2 hours away, we would have canceled the purchase and walked off the lot. Don't believe what they tell you. After numerous communications and follow-ups, and a final message from me advising that unless the tonneau was installed by a particular date I will commence with legal action, a date was scheduled for pick-up of the truck for repair. It took almost two-months. I'll repeat: two months!!! Rivian had been paid about $100K for something which they could not deliver. And they knew it. Is it fraud? Is it unethical? Is it bad faith? Is it bait and switch? Probably all. Almost from the very beginning I provided Rivian with 3 options: Undo the sale, take the vehicle and give me my money back, or, give me a loaner truck which has the features of the one I ordered until mine was fixed, or, I can take steps to force them to repurchase the vehicle und the California Lemon Law, The Song Beverly Act, which generally allows manufacturers up to 30 days to fix a covered issue. Rivian chose none of these. Since then the truck has "bricked" once. For the uninitiated, "bricking" is when the car outright dies, nothing at all works. The car bricked and locked itself with my wallet and personal effects inside. It took Rivian 2 weeks to fix. While a loaner rental car was offered, it was of no use to me. I declined. Later, the front trunk would not close and a tech was sent to fix it. He got it to close, but replacement brackets were needed and he advised that he'll order and install them once they are painted. A month went by and nothing was heard from Rivian. I followed up and was told that it would be another month before they can schedule my installation. Let's be clear: two months for repair of the front trunk and that was only because I followed up. Otherwise it likely would never have been taken care of. Whatever your motivation for considering a Rivian vehicle, do so with eyes wide open and expectations of reliability, service and support set low.