Mazda of Salem

I was pretty excited on getting a new car I wanted and it was my first time buying a car. I’ve made it known upfront I will not be financing with them. Even after agreeing on a price that I was happy with, the salesperson misinformed me that they were going to do a background check. When I logged in my information I scrolled to the top of the page and it said “Applying for financing”. I had asked why did it say applying for financing when I’m putting in my information for a background check, that just didn’t make sense to me and keep in mind I have been there for 2 to 3 hours now. Salesperson said it was part of the process and when I hit submit they ran through my credit score and got a hard inquiry on it 3 minutes later after submitting. I had made it known multiple times I did not want to finance with them and all they needed to do was send an invoice and purchase order to my bank but lied to face so I walked out. Please be careful on buying a car from this dealership. They say it’s your choice but they kept playing games. Honestly disappointed because I saw other reviews here and I should have trusted the reviews. If I could give zero stars I would have already done it.

Excellent transaction. Friendly people who got the job done without pressure. In and out in record time.

I purchased a car from out of state. I felt like the transaction was handled very well and we had an agreement prior to my traveling to Salem to complete the transaction. It was a smooth transaction. Sofia was particularly helpful to make the sale work.

Had a deal in place, when i got there they changed it. They said your trade in wasn’t worth it even though I looked it up on kbb they used to poor column. Tried to squeeze another 1500 out of me. I just laughed at them and walked out! Their new leader are typical shady car salesmen. Don’t buy from these clowns.

Put a price of a car on Cars.com, then when I inquired they said it cost a price 4k more and that it was never supposed to be that price. This was AFTER I had confirmed the price and they said they would honor it, they changed their mind and backed out. They are slimy.

Ethan Howard was easy to work with, knowledgeable, patient, made our purchase as quick as possible even though the dealership was very busy and it was later in the day. Then didn't try to rush us out the door to close up shop. Finance man was efficient and personable.

I was listened to, treated with respect and professional care, even after my "prickly attitude" to start.

This dealership sells nothing but used pieces of xxxx. Buyer beware you will get ripped off!

After my hubby totaled our secondary vechile, we needed a good COMMUTER vechile. Huge KUDOS to Issac (our sales man), & Ben & David in finance. They made our experience very successful!!! Thank YOU!!!

I was in a bit of a bind, and was able to stop in on a urgent, almost emergency, visit this last Saturday. Karissa, if I remember correctly, from service was amazeballs, and so was the tech. I squeezed in for a safety check on my brakes I had just replaced Wednesday at my local Mazda, 4 hours away. I had really bad brake smell, like burning brakes, not good. The tech had 20 hours or so of work, but again, they squeezed me in right at his lunchtime. I also was in a time crunch to make it to my granny's 100th birthday, an hour away. Turns out, the brake cable tension wasn't right, and the tech adjusted things, no charge and got me on my way. I honestly cannot say enough about how much of a god send they were. Seriously, I need to send cookies or something. And they potentially saved my life, as well as others.