Reviews
Had an appointment to drive 1 1/2 hours to test drive a
Had an appointment to drive 1 1/2 hours to test drive a vehicle for my son that we already had a pre approval on and they sold the vehicle before our appointment. I called to let them know we were almost there and they said that they were meaning to let us know that it was sold, yet 3 hours earlier I received an email reminding us of our appointment. Very disappointed in this dealership and the communication. Would not recommend and definitely will not be purchasing anything from them…
Had an appointment to drive 1 1/2 hours to test drive a
Had an appointment to drive 1 1/2 hours to test drive a vehicle for my son that we already had a pre approval on and they sold the vehicle before our appointment. I called to let them know we were almost there and they said that they were meaning to let us know that it was sold, yet 3 hours earlier I received an email reminding us of our appointment. Very disappointed in this dealership and the communication. Would not recommend and definitely will not be purchasing anything from them…
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Our car-buying experience at Fox Valley VW was nothing
Our car-buying experience at Fox Valley VW was nothing short of exceptional! Our first visit was on 5/23 to check out a used VW Passat for our son. Unamused, he found another used car; however, it was already sold. After test driving a few other pre-owned cars, the conversation shifted to leasing a new car. We took a 2025 VW Jetta SE for a spin. The ride was amazing; however, our son, was interest in looking at another car for sale from a private seller. Working through the numbers, it became glaringly apparent to our son that choosing a new car was a better decision. Reflecting on our experience, my wife and I returned to Fox Valley VW on 5/30 to trade in our 2023 Palisade Limited for a 2025 Atlas SEL Premium R-Line. What we genuinely appreciate about this process is that there was no wrangling or high-pressure sales tactics. The level of professionalism and transparent integrity demonstrated by Dan Latcu (sales associate), Alex Williams (sales manager), and last but not least, Joey Laudando (finance) was impeccable! Their collective approach to selling us two new cars in the span of a single week should be the gold standard in the industry!
Our car-buying experience at Fox Valley VW was nothing
Our car-buying experience at Fox Valley VW was nothing short of exceptional! Our first visit was on 5/23 to check out a used VW Passat for our son. Unamused, he found another used car; however, it was already sold. After test driving a few other pre-owned cars, the conversation shifted to leasing a new car. We took a 2025 VW Jetta SE for a spin. The ride was amazing; however, our son, was interest in looking at another car for sale from a private seller. Working through the numbers, it became glaringly apparent to our son that choosing a new car was a better decision. Reflecting on our experience, my wife and I returned to Fox Valley VW on 5/30 to trade in our 2023 Palisade Limited for a 2025 Atlas SEL Premium R-Line. What we genuinely appreciate about this process is that there was no wrangling or high-pressure sales tactics. The level of professionalism and transparent integrity demonstrated by Dan Latcu (sales associate), Alex Williams (sales manager), and last but not least, Joey Laudando (finance) was impeccable! Their collective approach to selling us two new cars in the span of a single week should be the gold standard in the industry!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This dealership was awesome.
This dealership was awesome. My car broke down, and they had it in same day and got a rental for me immediately. Volkswagen of the Quad Cities had me jump through so many hoops, but the Crystal lake dealership was amazing. Will not bring my cars anywhere else.
This dealership was awesome.
This dealership was awesome. My car broke down, and they had it in same day and got a rental for me immediately. Volkswagen of the Quad Cities had me jump through so many hoops, but the Crystal lake dealership was amazing. Will not bring my cars anywhere else.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
The best leading experience evet.
The best leading experience evet. Thank U so much Mr. Jones for being so professional, kind, knowable, fun
The best leading experience evet.
The best leading experience evet. Thank U so much Mr. Jones for being so professional, kind, knowable, fun
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Although I wasn’t able to put a deal together with them
Although I wasn’t able to put a deal together with them that isn’t the reason for my rating. I’m rating low because of the typical dealer shenanigans which is why people hate car dealers these days. Lying about fees, wrong advertised price on cars.com and trying to come in 12k under trade value. Place just feels kind of dirty
Although I wasn’t able to put a deal together with them
Although I wasn’t able to put a deal together with them that isn’t the reason for my rating. I’m rating low because of the typical dealer shenanigans which is why people hate car dealers these days. Lying about fees, wrong advertised price on cars.com and trying to come in 12k under trade value. Place just feels kind of dirty
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Allan, was fantastic while helping us with our VW.
Allan, was fantastic while helping us with our VW. I would highly recommend him and it is a pleasure to work with someone with his integrity.
Allan, was fantastic while helping us with our VW.
Allan, was fantastic while helping us with our VW. I would highly recommend him and it is a pleasure to work with someone with his integrity.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It was the most easy purchase I’ve ever made!
It was the most easy purchase I’ve ever made! Excellent guys I’ve worked with, I was in and out of the dealership in a hour or so, with my new car. Thank you team VW of Crystal Lake!
It was the most easy purchase I’ve ever made!
It was the most easy purchase I’ve ever made! Excellent guys I’ve worked with, I was in and out of the dealership in a hour or so, with my new car. Thank you team VW of Crystal Lake!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I had a bad experience at another dealership when my son
I had a bad experience at another dealership when my son called this one for me. I was leery due to my previous experience but I went in and to my wonderful surprise this was THE BEST experience ever with car dealers!! Bruce and Trevor were so kind, so understanding, I will never go anywhere but here again!!! Thank you so much, you guys have changed my life, my view of car salesmen and car dealerships altogether!!!!
I had a bad experience at another dealership when my son
I had a bad experience at another dealership when my son called this one for me. I was leery due to my previous experience but I went in and to my wonderful surprise this was THE BEST experience ever with car dealers!! Bruce and Trevor were so kind, so understanding, I will never go anywhere but here again!!! Thank you so much, you guys have changed my life, my view of car salesmen and car dealerships altogether!!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Reilly was nice and professional Good customer
Reilly was nice and professional Good customer service I would recommend him to friends and family
Reilly was nice and professional Good customer
Reilly was nice and professional Good customer service I would recommend him to friends and family
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I worked with Derek and he was great!
I worked with Derek and he was great! The best sales interaction I've had in 26 years of buying vehicles.
I worked with Derek and he was great!
I worked with Derek and he was great! The best sales interaction I've had in 26 years of buying vehicles.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car