Reviews
Mr Gardner was very professional with helping us in...
Mr Gardner was very professional with helping us in choosing the right car for our needs . We explained the different needs to our way of work and traveling, he showed us different SUV that would handle our needs so we thank him for that . The people that handled the financial part part , did an excellent job also , were thank all involved
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to tell us how we are doing, Rich! Dave will be happy to hear that he was very helpful in your car buying experience. Thank you for your business and we hope to take care of any of your future car needs!
I have yet to run into one employee that isn't more than...
I have yet to run into one employee that isn't more than willing to help you out. The finished work is always done professionally in their shop. It is a very friendly business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your 5-star rating! Our top priority is customer experience and we're happy to hear yours was a good one. Thank you again for choosing us and come back to see us again!
The staff was able to direct me to the car I wanted, at...
The staff was able to direct me to the car I wanted, at the price I wanted. They were professional, friendly and knowledgeable. I absolutely love my Nissan Sentra and can't wait to purchase many cars at Rothrock in the future.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for leaving us a positive review! We're so happy to hear that your experience with us was worth 5-stars. We appreciate you choosing Rothrock for your new car and hope to see you again soon! Happy driving!
Terrible customer service by the service manager. Took my...
Terrible customer service by the service manager. Took my car for an oil change and got it returned with it leaking oil and oil all over the motor. Returned again for them to fix it, because I understand accidents happen, but all they did was wash it off and returned it to me. Still was leaking oil everywhere and almost no oil in it which can cause severe damage to the car. It was unacceptable. Manager never apologized and second time that I had to pick the car up , he practically through the keys at me.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Miguel, thank you for taking the time to share your feedback with us. We're disappointed to hear that your visit with our service team didn't meet your expectations. It's always our goal to provide the best experience possible and we'll use your feedback to improve. We'd appreciate the chance to discuss your visit in further detail to find an appropriate solution. Please contact us our General Manager Ron Carl at 484-223-0554.
Patrick was very pleasant and friendly. He answered all...
Patrick was very pleasant and friendly. He answered all my questions without hesitation. I recommend This facility to all my friends and family. I’m very pleased with the service I received.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great to hear, thank you so much! Please reach out of there is anything else we can do to help!
Everyone was not only helpful, but were each extremely...
Everyone was not only helpful, but were each extremely genuine representatives for their company. I took a few of Kevin's cards so I can send some friends their way. Thanks guys.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is great to hear, thank you so much! We are honored to hear that our team made your car shopping experience so great! We're happy to help, should you need anything else.
Perfect service as always. I cannot say enough of how...
Perfect service as always. I cannot say enough of how happy I am with the service department at Rothrock specifically the Nissan portion of the dealership. Highly recommended.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much, Joe! We are honored to be your service center of choice and always look forward to working with you. Just reach out if there is anything else we cna do to help!
The dealership worked with me to answer my questions and...
The dealership worked with me to answer my questions and concerns. When I had to take vehicle back for service after buying vehicle the issue was fixed right away.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Thank you for letting us know! We appreciate your feedback. Please reach out if there is anything we can do to improve your experience at Rothrock!
I haven’t always had the best experiences at Nissan...
I haven’t always had the best experiences at Nissan Rothrick, but this time it was different. Nick made sure I was happy and that the whole lease process was as smooth as possible and I’m one happy client :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This is great to hear! We appreciate you giving us another chance and are delighted to hear that Nick made your recent experience excellent. Thank you for letting us know how we are doing. Enjoy your new car, and let us know if you have any questions!
Very friendly and professional greeting and service....
Very friendly and professional greeting and service. Service technician explained the service required for the 30000 mile checkup. Always received an honest service and left the dealership with satisfied workmanship and piece of mind.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you! It's great to know that our team provided you such great service on your recent visit. If there is anything else you need help with, just let us know!