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Ourisman Tri-State Subaru

(698 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 7:00am–5:00pm
Sunday Closed Closed
2024 state dealer award
View 16 awards
2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award
2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (855) 945-2330 (855) 945-2330
Used (888) 408-3841 (888) 408-3841
Service (888) 843-9240 (888) 843-9240

Reviews

(698 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman Tri-State Subaru from DealerRater.

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Thanks goes out to Patty for helping schedule my 60k for...

Thanks goes out to Patty for helping schedule my 60k for my 16 Crosstrek and reviewing the difference between the factory and Matt Slap's recommended. Thank you to Melissa for getting my vehicle in the shop and completed quickly. Thank you to Justin for letting me know the work I will be needing to do here on my vehicle in the near future.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent 5-star review and recommendation! We are looking forward to your next visit!

Had a wonderful experience salesperson explained things...

Had a wonderful experience salesperson explained things very well to me. Alyce was very nice and knows what she is doing. Great job will tell friends about my experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the excellent 5-star review! We are so happy to hear we delivered such a great experience. If there is anything further we can do for you, we are happy to help!

Outstanding car and car buying experience, Thank you to...

Outstanding car and car buying experience, Thank you to Matt Slapp and salesman Collin. So so happy with my Subaru and I am enjoying the ride!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We appreciate the excellent feedback! Our team is looking forward to your next visit! Enjoy your new Subaru!

Had a service check up on my New Forester was in and out...

Had a service check up on my New Forester was in and out fast , wonderful valets and customer service representatives. Great people skills!! Enjoyed our visit!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the outstanding 5-star review! We are glad you had a great experience at our dealership!

Were ready for me when I arrived, quick check-in process,...

Were ready for me when I arrived, quick check-in process, staff courteous, clean comfortable waiting area, clean rest room, easy checkout, gave me paperwork. One problem: I was asked if I wanted a complimentary car wash when I checked in, which surprised me since I was only there for a recall issue and knew I would not pay anything. But, of course, I said I would love a car wash. Well, when I got my car, I realized it had not been washed, and the paperwork says I got a car wash. It was not necessary, but they offered. Just saying......

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing to service your vehicle at Matt Slap Subaru. I am so sorry that your vehicle was not washed, as promised. We make every effort to fulfill every promise made and because of your feedback, I will see what can be done to ensure that carwashes promised get done! Eve Slap, Owner

Good buying process. Informative and helpful without the...

Good buying process. Informative and helpful without the games you sometimes get when buying a car. Very efficient and professional approach. Made it easy. Would buy here again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the outstanding feedback! Our team is looking forward to your next visit! Matt Slap Subaru

As alway. I received excellent professional and quick...

As alway. I received excellent professional and quick service. I have alway had a great experience at Matt Slapp Subaru. I constantly refer friends and relatives to use Matt Slapp for all of their automotive needs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the outstanding 5-star review! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Matt Slap Subaru

I took my car to Matt Slap Subaru because my check engine...

I took my car to Matt Slap Subaru because my check engine light was on. They got us in right away and worked with me to get service reports and any warranty information. I appreciated their expediency. They were very efficient and I plan on using them from now on. Thank you, Pat, and Matt Slap.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We appreciate the excellent feedback! Our team is looking forward to your next visit! Matt Slap Subaru

I brought my 3-month old car in for the complimentary new...

I brought my 3-month old car in for the complimentary new car check. Efficient service, and they even provided a complimentary car wash. I remain impressed with their professional and friendly customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Sheelah, thank you for the outstanding 5-star review and positive feedback! We are so happy to hear everything was completed to your satisfaction! We look forward to continuing to serve you in the future, take care! Matt Slap Subaru

Genesis provided top-notch service! He was welcoming,...

Genesis provided top-notch service! He was welcoming, communicative, friendly, thorough. The tech also provided quality and thorough service and completion time of service was extremely reasonable and acceptable!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Gee, thank you for taking the time to share your experience and amazing 5-star review! We are so happy to hear our service team delivered such a great experience. If there is anything further we can do for you, we are happy to help! Matt Slap Subaru