Infiniti City of Massapequa

Ncpd143, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of Massapequa! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Azara, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Infiniti Of Massapequa. We hope to be of service to you again in the future. Best wishes, Infiniti Of Massapequa

Bill D, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of Massapequa! If you have any further questions, please give us a call. We're always happy to help!

Vavaa, we're happy you found our staff to be so supportive during your experience here at Infiniti Of Massapequa. If you have any further questions, please give us a call. We're always happy to help!

Krihm123, thank you for your kind review; we are happy to pass along your comments to the team here at Infiniti Of Massapequa! If you have any further questions, please give us a call. We're always happy to help!

Unfortunately, due to COVID restrictions, we’ve had to reduce our fleet of loaner vehicles and are only able to offer them to our customers at this time. We apologize if this explanation still isn’t acceptable to you. We aren’t able to accommodate everyone we’d like to and this was also explained t o you. While we would’ve been able to have your vehicle serviced without access to a loaner vehicle, the carrying on you proceeded with in our store wasn’t acceptable and will never be. Luckily, there are several choices for someone like yourself to have the vehicle serviced in the area, but perhaps you’d be better off servicing the vehicle where you purchased it since it is a relatively new vehicle and you are in the automotive business. In any event, we are sorry our policies weren’t acceptable to you and aren’t surprised by this and any other reviews you feel necessary to leave. Please stay safe during this pandemic.

More Than Unhappy, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. It is discouraging to learn of your experience with us. Your feedback helps us improve and we would like to learn more about how we can make this better.

We would like for you to pay for the repairs that should have been done before this car was sold to any customer. We trusted your company to do the right thing. We believed this car was in good running standards. The extended warrenty company tells us this never should have been sold in this condition. They are not going to cover any of the repairs needed. After receiving a response on your website by "the owner" i called to talk with he/she. The sales person who answered the phone on Saturday said they would pass a msg along to the used vehicle sales mgr. I told that person ive already spoken to him and he isn't going to repair the car. I then asked for the owners name & #. He told me he couldn't help me and refused to give me the owners information. I asked again and he HUNG up on me!!! Yes, you're reading that right. He HUNG up on me. Im even more disappointed now & with a car too unsafe to drive. What should you do to make this right you ask? That answer would be to cover the cost of the repairs.

More than unhappy responded publicly on 5/09/21 7:16 PM We would like for you to pay for the repairs that should have been done before this car was sold to any customer. We trusted your company to do the right thing. We believed this car was in good running standards. The extended warrenty company tells us this never should have been sold in this condition. They are not going to cover any of the repairs needed. After receiving a response on your website by "the owner" i called to talk with he/she. The sales person who answered the phone on Saturday said they would pass a msg along to the used vehicle sales mgr. I told that person ive already spoken to him and he isn't going to repair the car. I then asked for the owners name & #. He told me he couldn't help me and refused to give me the owners information. I asked again and he HUNG up on me!!! Yes, you're reading that right. He HUNG up on me. Im even more disappointed now & with a car too unsafe to drive. What should you do to make this right you ask? That answer would be to cover the cost of the repairs.

Garrardvbarnhill, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (516) 797-2020. We look forward to hearing from you.

Hi Batfamly, thank you so much for your positive comments about Infiniti Of Massapequa! We hope to be of service to you again in the future. Best wishes, Infiniti Of Massapequa

Hi Alex O, we regret to hear that you are displeased with your recent experience with us. Thank you for leaving feedback. Please reach out to us at (516) 797-5200 so we may identify ways to improve your experience.