Reviews
Write a reviewGreat buying experience from beginning to end!
I am not an impulse buyer, so it is very important to me that I could review the inventory online. This allows me to research my purchase, my financing options and receive a KBB value of my trade-in before arriving at the dealership. The salesman contacted me right away, via text, and we setup an appointment. When I arrived, my vehicle choice was waiting upfront. Juan Alvarez was the salesman who contacted me and his professionalism was stellar from the test drive to the drive off of the lot. Arturo Niebla was great to work with negotiating the financing. He presented the options, we discussed changes and he delivered exactly what I wanted. Cedric Penson has assisted me through many purchases. He always ensures that I receive the warranty and GAP coverage I want and need. I enjoyed working with the whole team. The experience was great and very pleasant!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
What an enjoyable review to read. It is reassuring to know our team provided you with a hassle-free and great experience. Our primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. Don’t hesitate to call or message us should you have any questions. Mike Morris, General Manager m.morris@elcentromotors.com, (760)-336-3435
Everyone at El Centro Motors were great to work with!...
Everyone at El Centro Motors were great to work with! From the managers to my salesman Edgar M. to Cedric in finance. Im very happy with my choice of dealership and my 2020 Explorer! I definitely recommend!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Julia, thank you very much for taking the time to leave us a great review! We are pleased to hear about your great experience with us! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Mike Morris, General Manager m.morris@elcentromotors.com, (760)-336-3435
Amazing customer service!!!
Vehicle broke down on our way back home to TX so it was towed to El Centro Motors. Friday at 3:00 we arrived and Catalina Mendoza got right on it. She was able to get vehicle diagnosed and gave us options to repair vehicle. The customer service all around was totally amazing. Everyone was so helpful and informative. Kudos to everyone who helped us get on our way back to TX!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words about Catalina and the rest of the team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, Mike Morris, General Manager m.morris@elcentromotors.com, (760)-336-3435
I now have the truck I wanted
David M and Helen A were super to work with. I found the truck I wanted and all was done in a couple of hours
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for leaving us this wonderful review! We are thrilled to hear that David and Helen were super to work with. Enjoy your new truck and let us know if we can assist you again! Sincerely, Mike Morris, General Manager m.morris@elcentromotors.com, (760)-336-3435
From Alex and Jesse in Sales to finance this had been the...
From Alex and Jesse in Sales to finance this had been the most pleasant team to work with. I would recommend EL Centro Motors to anyone, very informative and helpful to your needs Tom
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the fantastic review. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Mike Morris, General Manager m.morris@elcentromotors.com, (760)-336-3435
Very good with the service department. Got my car in at...
Very good with the service department. Got my car in at the right time and only took two hours to complete my service. Nice job Christian and the service man.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the fantastic review! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Mike Morris, General Manager m.morris@elcentromotors.com, (760)-336-3435
The customer service was outstanding. They did a...
The customer service was outstanding. They did a thorough inspection of my vehicle and completed the service needed based on my car mileage. The work was completed in a timely manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Mike Morris, General Manager m.morris@elcentromotors.com, (760)-336-3435
Prompt service willingness to help thanks again mike...
Prompt service willingness to help thanks again mike arturo and Edgar for the great service this is the second vehicle I bought here and the fact the wife is happy makes me happy thanks guys for everything
- Customer service —
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback! I am very pleased to hear our consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy your purchase from El Centro Motors Supercenter. We can’t wait to see you for your next servicing appointment! Sincerely, Mike Morris, General Manager m.morris@elcentromotors.com, (760)-336-3435
Saw the car, wanted the car, got the car!!! Mike and the...
Saw the car, wanted the car, got the car!!! Mike and the sales team are awesome!! Got the best deal on my APR% even compared to my Navy federal credit union, blew their offer out of the water. Rick my finance was amazing and funny, in and out and left extremely happy!! Thank you El Centro Motors!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Kassie, thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Mike Morris, General Manager m.morris@elcentromotors.com, (760)-336-3435
Excellent service. Everyone very friendly.
They were very helpful and willing to serve. The consultant explained all the documents clearly before signing. The employee was very knowledgable regarding the Vehicle I bought.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Carmen, thank you so much for giving us the opportunity to earn your business. I will certainly pass the kind words along to the team. Please let us know if we can do anything further to help. Sincerely, Mike Morris, General Manager m.morris@elcentromotors.com, (760)-336-3435