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Pierre Ford of Prosser

(430 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00pm–7:00pm Closed
Sunday 9:00am–5:00pm Closed
2019 state dealer award
View 2 awards
2019 state dealer award
2019 consumer dealer award
New (888) 840-9715 (888) 840-9715
Used (844) 642-3678 (844) 642-3678
Service (844) 856-1805 (844) 856-1805

Reviews

(430 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pierre Ford of Prosser from DealerRater.

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My experience at Tom Denchels dealership

It's great experience at Tom Denchels. Great sales people with experience and knowledge of what you need. They made it easy for me to decide on the best car to buy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

First Time Buyer

Genaro was awesome! He was very informational and found us a great deal! Will definetly be recommending friends and family! Thank you again for the outstanding Customer Service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We really appreciate you taking the time to leave us feedback on your visit! It is great to hear our Staff took such great care of you! We hope to see you here again!

Welcoming, understanding, knowledgeable, trustworthy

Genaro was a patient, professional, and kind salesman. Jose helped answer all of our financial questions. We enjoyed working with their team and will be back for future car purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Extremely helpful

Genaro Mendoza was my salesperson and spent a lot of time explaining everything about the Ford Escape I was interested in. He made every effort to show me how all the technical parts of it. He and his manager were very friendly, considerate and respectful. I would recommend Tom Denchel’s Ford Country to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Excellent

I have been doing business with tom denchel for years and have always had excellent experiences with the whole team.i have high trust in this team, they are always going out of their way to help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction means a lot to us, and we truly appreciate you choosing Tom Denchel Ford Country Inc for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

Top notch service. Staff was great will be back in the futu

Service was great. No run around. Got vehicle delivered in few days from another dealer and was in and out in less than 2 hr

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Car buying

Koty Kollmar, car sales representative did great at finding me the perfect car and communicating with me through the entire buying process. He even set up service for adding cruise control and tinted windows in my car before I picked it up to it take home. I have recommended Koty At the Tom Denchel dealership to many friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Outstanding customer service

This dealership gave us the best purchasing experience we've had in many years of buying new vehicles. All staff were attentive to customer needs and provided an excellent level of customer service. We would not hesitate to recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick and easy as advertised

Koty was the salesperson who helped us buy a new car. He was very easy to work with and made our experience a positive one. Only negative thing is when I didnt buy the extended warranty and gap through them Manny pouted a little about not getting the sales I would have rather not heard it. Kudos to Manny however for the very quick and efficient work to get me out of there fast. Still the best car dealership experience I have had by far and will be a returning customer.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are happy we could make your experience a positive one! At Tom Denchel Ford Country Inc, we value our customers and we look forward to seeing you on your next visit. Take care!

Purchasing of a vehicle

The service was stupendous. After communicating back and forth with a salesman at denchels they were able to get me in a truck that was in my price range and exceeded my expectations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.