East Dallas Volkswagen

I sent my Volkswagen here for a diagnostic and to replace the ignition lock cylinder. They took a month to complete repairs and were very uncommunicative about what was going on. After getting my car back, I realize the check engine light was still on, and had to drive the car back to the dealership. Lee Hall told me to come back if the lights turned back on. In about two days the lights, and I called Hall about it and he was dismissive and rude. My experience made me feel taken advantage of, and I have to find service from another mechanic, because of my treatment. BEWARE if you are bring your car here to be repaired. They call you back and try to convince you to sell your car, after they “can’t repair it”.

I sent my Volkswagen here for a diagnostic and to replace the ignition lock cylinder. They took a month to complete repairs and were very uncommunicative about what was going on. After getting my car back, I realize the check engine light was still on, and had to drive the car back to the dealership. Lee Hall told me to come back if the lights turned back on. In about two days the lights, and I called Hall about it and he was dismissive and rude. My experience made me feel taken advantage of, and I have to find service from another mechanic, because of my treatment. BEWARE if you are bring your car here to be repaired. They call you back and try to convince you to sell your car, after they “can’t repair it”.

My wife and I could not be happier with the decision we made to go to East Dallas Volkswagen. After bad experiences at two other dealerships in town, we were very pleased to have found a place that treated us like family, not to mention their selection and prices were much better than anyone else. Mike Holloway, Rob May, and even Mr. Griggs himself went out of their way to make us feel comfortable and well taken care of. The team at East Dallas Volkswagen took what can be a stressful experience and made it smooth and easy. I’d highly recommend them to anyone looking for a new or pre owned vehicle, we will definitely be doing business with them again in the future!

Mike was great to work with—kind, friendly, and brought a positive energy throughout the process. He provided clear options, pricing details, and was quick to answer all my questions. I really appreciated that he wasn’t overly pushy, which made the experience comfortable. Thanks again, Mike!

Mike helped me get my first car! I’m so happy with my purchase and everything went so smoothly. Definitely recommend!

⭐ 1 Star – Absolutely unacceptable experience. I took my 2015 VW Jetta TDI to this dealership and deeply regret it. What should have been a straightforward fix turned into a 5-month nightmare. Not only did it take forever to get the car back, but I had to return twice for the exact same issue—same error codes and everything. The second time around, it sat there for another month, and surprise: the same codes came right back after just 40 miles of driving. They charged Silver Rock (my warranty provider) over $6,000, only for me to later discover that the issue was a severely corroded battery cable—something so basic it should’ve been caught immediately. Anyone who knows these TDIs knows how critical stable voltage is for proper electrical function, including glow plugs. Misdiagnosis like this is just pure negligence. When I called to inform them the problem was still not fixed, they brushed it off and claimed the codes were "old." Really? Then why are they still showing up right after driving it? The lack of professionalism, accountability, and technical skill here is shocking. Avoid this place if you value your time, money, or sanity.

Mike Holloway as a fantastic sales rep and he made the experience very pleasant. Normally dealership experiences can be annoying and frustrating. Neither of those words applied to our experience with East Dallas VW. He worked so hard to make the my wife and I happy that he contacted the owner Leo to obtain additional authority to lower the price. If I could give 10 stars I would.

Great service quick and easy with Willy and Eduardo highly recommend this great team. They explain the entire process please visit East Dallas VW. Very easy to purchase a car!! Thank you Mr. SANCHEZ

Awesome! Mike was great—There were a couple unavoidable bumps along the road, but Mike ultimately made it right. The dealership overall was great👍

Mike was an absolute pleasure to work with! He listened to what I wanted in a car and the price range I was looking for and found me the perfect car. He was very upfront about the total cost of everything I was test driving or asked about which allowed me to make an educated decision. Never felt any pressure and I walked out with a car I love. If I ever need another car he will be my first call. Thanks again Mike!