Reviews
Polite, efficient, and helpful.
Polite, efficient, and helpful. Had the car done even before promised. Was a great experience this time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Great customer service and not too crowded.
Great customer service and not too crowded. Appointment was right on time. Poor rental car set up
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Henry, was very responsive, pleasant and professional.
Henry, was very responsive, pleasant and professional. I appreciate his concern and quick action. His explanation of the circumstances was credible and truthful.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent service, Daniel Choo was very helpful to solve
Excellent service, Daniel Choo was very helpful to solve my problems. When my car was in service, I got a loaner car to drive, the process was simple and easy returning the car.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
My experience having purchased two cars from Mercedes
My experience having purchased two cars from Mercedes Benz of Foothill Ranch has been nothing short ofvexcellent.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Ashton was so helpful and got me into my dream car!
Ashton was so helpful and got me into my dream car! Knowledgeable, informative and follow up was amazing as well. Thank you
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Terrible experience for service - took almost one hour to
Terrible experience for service - took almost one hour to check in & get a loaner car. I have been coming to this dealership for over 10 yrs (bought 4 GLS at this place) & always impressed by the service department but this time it was awful.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
By the way, I had an appointment scheduled for 9 am & arrived at the dealership around 8:50 am. On a positive note, Daniel Choo, my service advisor was very professional and helpful - he did his best but the dealership obviously overbooked their service appointments and did not have enough people to provide good service I am used to.
Daniel Choo is my service advisor and he took good care
Daniel Choo is my service advisor and he took good care of my vehicle. He is nice, respectful, polite, and very professional. He knows what he is doing and handles the client very well.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very helpful in assessing maintenance issues and how to
Very helpful in assessing maintenance issues and how to repair. Very good service and timely.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Ken Hojati and Ashton Shah are the rudest and laziest
Ken Hojati and Ashton Shah are the rudest and laziest sales person ever! He made me never buy Mercedes anymore.
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- Buying process —
- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car