Reviews
Great Customer Service
Mark Hansen provided amazing customer service to us. I will highly recommend to family and friends! We had a great experience with the dealership as well!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback. I'm so pleased to hear that Mark took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager
THe BEST Mercedes dealership!
Buying a new car from Mercedes-Benz of Laguna Niguel was the best choice ever! I have a dealership closer to my home In Newport Beach, but did not receive the customer service or great opportunities that I got here! Kosta is a fantastic salesperson--he was not pushy, and didn't try to talk me into something I didn't want. Tony went out of his way to make sure that they found the exact car that I wanted, and they got it to the dealership within hours. Shawn made the car buying process a breeze, and found me a deal that I could easily live with! Such amazing attention to detail from each person I dealt with, they take pride in their work, and value their customers. I am a customer of MBZ of Laguna Niguel for life!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to share your feedback. I'm so pleased to hear that Kosta, Tony and Shawn took excellent care of you during your recent visit. We look forward to continuing to meet and exceed your expectations for years to come. Rebecca Rice Guest Relations Manager
Great experience
Always a pleasure to purchase from Tim Rhine at MB Laguna Niguel. Great dealership; everyone is terrific to work with. This is the third car we've acquired there and we will be back for sure.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Jerry, Thank you for taking the time to rate and review your recent visit and thank you for your loyalty over the years. I'm so pleased to hear that Tim took excellent care of you throughout your visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager
steve turner knows the products he sells. He had the answers
Steve Turner is a very good salesman. He knows the product. I asked technical questions and he new the answers. He also worked to get me the deal I wanted. Pleasant guy who is not into himself.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for taking the time to share your feedback. I'm so pleased to hear that Stephen took excellent care of you during your recent visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager
New purchase
Duke Maltin and Tony were very professional and efficient. Thanks to both for great service. I would recommend both Duke and Tony. I will revisit for vehicle familiarity. Boyd Cox
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Boyd, Thank you for taking the time to share your feedback. I'm so pleased to hear that Duke and Tony took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager
Had a great experience on my first car lease o
gene was an awesome representative for Mercedes. He was patient with our pickiness and was very helpful. I'm really appreciative of his thoroughness and willfulness to help a customer and not sell a customer. Gene was great i'll be buying another Benz in the future!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your feedback. I'm so pleased to hear that you had a great experience working with Gene. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager
Excellent Customer Service!
My husband and I were glad that we came to this dealership. We were not planning to buy a car but we ended up doing it. Gerhard Jurinek who helped us was outstanding! We got the car that we want and we are very happy with it! Kudos to Gerhard for being so helpful and excellent in meeting our needs. I will never go to other car delearships anymore. We will definitely come back for future purchase! Gerhard is excellent and the rest of the employees! Thank you for making us happy :)
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
I'm extremely pleased to read your review and learn that you had an excellent experience working with Gerhard and the rest of the team. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager
Great experience for first time Mercedes buyer!
What a surprise when I was greeted by Andre Javardin after requesting a quote through the internet. I had not seen him in several years, and was happy to have someone as experienced and knowledgeable as he. No high pressure sales, worked to get me the best price and a fair value on by trade in. I am happy to now be part of the Mercedes family!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I'm so pleased to hear that you had such a great overall experience working with Andre from start to finish. Welcome to the family! If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager
Excellent experience
Ali Hashemi, He is very very helpful. I appreciate him. I could save my time without any confusing. Thanks a lot . Also I appreciate Duke Maltin who followed my request and he cooperated with me.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for taking the time to share your feedback with our team. I'm so pleased to hear that Ali and Duke took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice, Guest Relations Manager
Wonderful, no stress pleasant experience at MBZLN
Ho Yi was a pleasure to work with. Patient, no pressure and knowledgeable. I am so happy and would without reservation recommend Ho Yi and MBZLN!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Karen, Thank you for taking the time to share your feedback on your experience working with Ho Yi. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager