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Mercedes-Benz of Laguna Niguel (Murgado)

(1,629 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 8:00am–1:00pm
Sunday 10:00am–7:00pm Closed
2025 consumer dealer award
View 4 awards
2025 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (855) 230-6975 (855) 230-6975
Used (833) 511-4944 (833) 511-4944
Service (855) 346-1447 (855) 346-1447

Reviews

(1,629 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz of Laguna Niguel (Murgado) from DealerRater.

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Great Customer Service

Mark Hansen provided amazing customer service to us. I will highly recommend to family and friends! We had a great experience with the dealership as well!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback. I'm so pleased to hear that Mark took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

THe BEST Mercedes dealership!

Buying a new car from Mercedes-Benz of Laguna Niguel was the best choice ever! I have a dealership closer to my home In Newport Beach, but did not receive the customer service or great opportunities that I got here! Kosta is a fantastic salesperson--he was not pushy, and didn't try to talk me into something I didn't want. Tony went out of his way to make sure that they found the exact car that I wanted, and they got it to the dealership within hours. Shawn made the car buying process a breeze, and found me a deal that I could easily live with! Such amazing attention to detail from each person I dealt with, they take pride in their work, and value their customers. I am a customer of MBZ of Laguna Niguel for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback. I'm so pleased to hear that Kosta, Tony and Shawn took excellent care of you during your recent visit. We look forward to continuing to meet and exceed your expectations for years to come. Rebecca Rice Guest Relations Manager

Great experience

Always a pleasure to purchase from Tim Rhine at MB Laguna Niguel. Great dealership; everyone is terrific to work with. This is the third car we've acquired there and we will be back for sure.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Jerry, Thank you for taking the time to rate and review your recent visit and thank you for your loyalty over the years. I'm so pleased to hear that Tim took excellent care of you throughout your visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

steve turner knows the products he sells. He had the answers

Steve Turner is a very good salesman. He knows the product. I asked technical questions and he new the answers. He also worked to get me the deal I wanted. Pleasant guy who is not into himself.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to share your feedback. I'm so pleased to hear that Stephen took excellent care of you during your recent visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

New purchase

Duke Maltin and Tony were very professional and efficient. Thanks to both for great service. I would recommend both Duke and Tony. I will revisit for vehicle familiarity. Boyd Cox

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Boyd, Thank you for taking the time to share your feedback. I'm so pleased to hear that Duke and Tony took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

Had a great experience on my first car lease o

gene was an awesome representative for Mercedes. He was patient with our pickiness and was very helpful. I'm really appreciative of his thoroughness and willfulness to help a customer and not sell a customer. Gene was great i'll be buying another Benz in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your feedback. I'm so pleased to hear that you had a great experience working with Gene. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

Excellent Customer Service!

My husband and I were glad that we came to this dealership. We were not planning to buy a car but we ended up doing it. Gerhard Jurinek who helped us was outstanding! We got the car that we want and we are very happy with it! Kudos to Gerhard for being so helpful and excellent in meeting our needs. I will never go to other car delearships anymore. We will definitely come back for future purchase! Gerhard is excellent and the rest of the employees! Thank you for making us happy :)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

I'm extremely pleased to read your review and learn that you had an excellent experience working with Gerhard and the rest of the team. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

Great experience for first time Mercedes buyer!

What a surprise when I was greeted by Andre Javardin after requesting a quote through the internet. I had not seen him in several years, and was happy to have someone as experienced and knowledgeable as he. No high pressure sales, worked to get me the best price and a fair value on by trade in. I am happy to now be part of the Mercedes family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

I'm so pleased to hear that you had such a great overall experience working with Andre from start to finish. Welcome to the family! If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager

Excellent experience

Ali Hashemi, He is very very helpful. I appreciate him. I could save my time without any confusing. Thanks a lot . Also I appreciate Duke Maltin who followed my request and he cooperated with me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your feedback with our team. I'm so pleased to hear that Ali and Duke took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Rebecca Rice, Guest Relations Manager

Wonderful, no stress pleasant experience at MBZLN

Ho Yi was a pleasure to work with. Patient, no pressure and knowledgeable. I am so happy and would without reservation recommend Ho Yi and MBZLN!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Karen, Thank you for taking the time to share your feedback on your experience working with Ho Yi. If any questions arise, please don't hesitate to contact us. Rebecca Rice Guest Relations Manager