Skip to main content

Moses Toyota of Morgantown

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (78 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (78 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

I would recommend Gary as salesman to everyone, Friendly,

I would recommend Gary as salesman to everyone, Friendly, knowledgeable and Great. Gary made car buying easy and fun. Scott sales manager was great. They worked hard to make sure I went away with the car I wanted. Super excited for my very first brand new car!

I would recommend Gary as salesman to everyone, Friendly,

I would recommend Gary as salesman to everyone, Friendly, knowledgeable and Great. Gary made car buying easy and fun. Scott sales manager was great. They worked hard to make sure I went away with the car I wanted. Super excited for my very first brand new car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Show full review

The guys made buying a car quick and possible and

The guys made buying a car quick and possible and explained every odd and end.

The guys made buying a car quick and possible and

The guys made buying a car quick and possible and explained every odd and end.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Show full review

Organized, friendly, kind and efficient!

Organized, friendly, kind and efficient! Easiest car purchase I've had. Thank you to Caleb and Emily for all of your help with my Rav4 last Saturday. Will recommend often!

Organized, friendly, kind and efficient!

Organized, friendly, kind and efficient! Easiest car purchase I've had. Thank you to Caleb and Emily for all of your help with my Rav4 last Saturday. Will recommend often!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Cannot get an eta on my vehicle repairs after a month and

Cannot get an eta on my vehicle repairs after a month and a half pass poor

Cannot get an eta on my vehicle repairs after a month and

Cannot get an eta on my vehicle repairs after a month and a half pass poor

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Paul, I appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Sarah Claydon - Client Relations - sarah@umotors.com

Consumer response

I eas directed to university motors by my insurance company.i spoke to there repair center got an estament and told to drop off my vehicle on feb the 5th 2024 that would give them time to order parts so they could complete the repairs.after 3 weeks of my vehicle sitting at the dealership i was vontacted and told they had not recieved all of the parts they could not give me an eta on when this would happen so i waited. Its now been a month and 16 days and nothing.what kind of service is this bad for sure a unhappy customer Paul Chipps

Show full review

Wonderful experience working with Zane at UT. Very...

Wonderful experience working with Zane at UT. Very professional, easy to reach (including by text message), and answered all of my questions. They did not have the exact vehicle I was interested in and proceeded to get it from another dealer in a timely manner. They let us bring the vehicle home to try it out before deciding on the purchase. Thanks UT for the great customer service.

Wonderful experience working with Zane at UT. Very...

Wonderful experience working with Zane at UT. Very professional, easy to reach (including by text message), and answered all of my questions. They did not have the exact vehicle I was interested in and proceeded to get it from another dealer in a timely manner. They let us bring the vehicle home to try it out before deciding on the purchase. Thanks UT for the great customer service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Sarah Claydon - Client Relations - sarah@umotors.com

Show full review

The best

Everyone was friendly,helped us find a new vehicle suitable for our needs.Firsts time there . All the sales associates were not pushy but very kind and knowledgeable. Beautiful clean dealership..

The best

Everyone was friendly,helped us find a new vehicle suitable for our needs.Firsts time there . All the sales associates were not pushy but very kind and knowledgeable. Beautiful clean dealership..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for this amazing review of your experience at University Toyota. We really appreciate your business. Best, Sarah Claydon - Client Relations - sarah@umotors.com

Show full review

Excellent service

Excellent personal service Highly recommend Treated like families only better Facilities clean neat brightly & comfortable Will tell friends about the friendly autmosphere Quick friendly service Sarge Shaver

Excellent service

Excellent personal service Highly recommend Treated like families only better Facilities clean neat brightly & comfortable Will tell friends about the friendly autmosphere Quick friendly service Sarge Shaver

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
Dealer response

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that the University Toyota team worked hard enough to make your purchase completely painless! Regards, Sarah Claydon - Client Relations - sarah@umotors.com

Show full review

First Toyota

Paul Knotts and the Sales force went above and beyond to seal the deal. If you are wanting a Toyota, this is the dealership to purchase from.

First Toyota

Paul Knotts and the Sales force went above and beyond to seal the deal. If you are wanting a Toyota, this is the dealership to purchase from.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave us this awesome review! At University Toyota, we take guest feedback seriously and are proud to see that you drove away happy in your new Toyota. I will share your compliments with Paul and the whole team. If you have any questions about your purchase, please reach out to us. Thanks, again! Regards, Sarah Claydon - Client Relations - sarah@umotors.com

Show full review

Absolute Awful Service dept

Sadly I will say, this service department leaves a lot to be desired. I will not recommend UT due to their unreliable and very unconcerned service dept. My husband and I purchased a truck from them and the service dept could have cared less when we cared to report a major component (transmission) issue less than 3 weeks after sale. Less than 500 miles on truck. We were given word of return calls that never happened and had to call repeatedly for updates and information that should have been made available to us without question and a lot of needless stress on our part. Today, after 8 days of nonsense, I called the general manager to discuss my concerns and was greeted with an attitude and laughter, yes, laughter, over my concerns and anger, about this unsatisfactory service dept. He then returned my call a second time to tell me I was incorrect about the time and date a call that was placed on our behalf by TOYOTA CUSTOMER SERVICE. ??? I called CS because the personel in the service dept have not met an even minimum standard compared to other dealerships I have dealt with. IF you cannot trust a dealership to service a brand new vehicle you purchase there, don't trust them with your continued business and referrals. ...

Absolute Awful Service dept

Sadly I will say, this service department leaves a lot to be desired. I will not recommend UT due to their unreliable and very unconcerned service dept. My husband and I purchased a truck from them and the service dept could have cared less when we cared to report a major component (transmission) issue less than 3 weeks after sale. Less than 500 miles on truck. We were given word of return calls that never happened and had to call repeatedly for updates and information that should have been made available to us without question and a lot of needless stress on our part. Today, after 8 days of nonsense, I called the general manager to discuss my concerns and was greeted with an attitude and laughter, yes, laughter, over my concerns and anger, about this unsatisfactory service dept. He then returned my call a second time to tell me I was incorrect about the time and date a call that was placed on our behalf by TOYOTA CUSTOMER SERVICE. ??? I called CS because the personel in the service dept have not met an even minimum standard compared to other dealerships I have dealt with. IF you cannot trust a dealership to service a brand new vehicle you purchase there, don't trust them with your continued business and referrals. ...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for taking the time to share your recent experience at University Toyota. We want each customer to be completely satisfied with their experience, and the impression that you received from our dealership is unacceptable. Please contact us at your earliest convenience so that we can discuss your visit and work towards a resolution with you. We look forward to hearing from you soon. Best, Sarah Claydon - Client Relations - sarah@umotors.com

Show full review

Collision Center - University Motors

University Motors has exceeded my expectations once again !! unfortunately I had to have some collision repair on my new RAV4. I stopped down to talk and get an opinion without an appointment. Jeff came out and wrote an estimate of the damage & took pictures on the spot. The Collision Center made the whole repair process stress free for me and I was even given a ride home with their Shuttle Driver. My RAV4 was ready when they said it would be and looked AWESOME !! They even detailed it. My tires & rims 😎

Collision Center - University Motors

University Motors has exceeded my expectations once again !! unfortunately I had to have some collision repair on my new RAV4. I stopped down to talk and get an opinion without an appointment. Jeff came out and wrote an estimate of the damage & took pictures on the spot. The Collision Center made the whole repair process stress free for me and I was even given a ride home with their Shuttle Driver. My RAV4 was ready when they said it would be and looked AWESOME !! They even detailed it. My tires & rims 😎

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at University Toyota. We are driven to offer great customer care and we strive to provide the best service experience. Thank you for trusting us with your RAV4 and we hope to see you again soon! Best, Sarah Claydon - Client Relations - sarah@umotors.com

Show full review
See all 78 reviews