Reviews
Write a reviewI would recommend Gary as salesman to everyone, Friendly,
I would recommend Gary as salesman to everyone, Friendly, knowledgeable and Great. Gary made car buying easy and fun. Scott sales manager was great. They worked hard to make sure I went away with the car I wanted. Super excited for my very first brand new car!
I would recommend Gary as salesman to everyone, Friendly,
I would recommend Gary as salesman to everyone, Friendly, knowledgeable and Great. Gary made car buying easy and fun. Scott sales manager was great. They worked hard to make sure I went away with the car I wanted. Super excited for my very first brand new car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The guys made buying a car quick and possible and
The guys made buying a car quick and possible and explained every odd and end.
The guys made buying a car quick and possible and
The guys made buying a car quick and possible and explained every odd and end.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Organized, friendly, kind and efficient!
Organized, friendly, kind and efficient! Easiest car purchase I've had. Thank you to Caleb and Emily for all of your help with my Rav4 last Saturday. Will recommend often!
Organized, friendly, kind and efficient!
Organized, friendly, kind and efficient! Easiest car purchase I've had. Thank you to Caleb and Emily for all of your help with my Rav4 last Saturday. Will recommend often!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cannot get an eta on my vehicle repairs after a month and
Cannot get an eta on my vehicle repairs after a month and a half pass poor
Cannot get an eta on my vehicle repairs after a month and
Cannot get an eta on my vehicle repairs after a month and a half pass poor
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Paul, I appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Sarah Claydon - Client Relations - sarah@umotors.com
I eas directed to university motors by my insurance company.i spoke to there repair center got an estament and told to drop off my vehicle on feb the 5th 2024 that would give them time to order parts so they could complete the repairs.after 3 weeks of my vehicle sitting at the dealership i was vontacted and told they had not recieved all of the parts they could not give me an eta on when this would happen so i waited. Its now been a month and 16 days and nothing.what kind of service is this bad for sure a unhappy customer Paul Chipps
Wonderful experience working with Zane at UT. Very...
Wonderful experience working with Zane at UT. Very professional, easy to reach (including by text message), and answered all of my questions. They did not have the exact vehicle I was interested in and proceeded to get it from another dealer in a timely manner. They let us bring the vehicle home to try it out before deciding on the purchase. Thanks UT for the great customer service.
Wonderful experience working with Zane at UT. Very...
Wonderful experience working with Zane at UT. Very professional, easy to reach (including by text message), and answered all of my questions. They did not have the exact vehicle I was interested in and proceeded to get it from another dealer in a timely manner. They let us bring the vehicle home to try it out before deciding on the purchase. Thanks UT for the great customer service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Best, Sarah Claydon - Client Relations - sarah@umotors.com
The best
Everyone was friendly,helped us find a new vehicle suitable for our needs.Firsts time there . All the sales associates were not pushy but very kind and knowledgeable. Beautiful clean dealership..
The best
Everyone was friendly,helped us find a new vehicle suitable for our needs.Firsts time there . All the sales associates were not pushy but very kind and knowledgeable. Beautiful clean dealership..
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this amazing review of your experience at University Toyota. We really appreciate your business. Best, Sarah Claydon - Client Relations - sarah@umotors.com
Excellent service
Excellent personal service Highly recommend Treated like families only better Facilities clean neat brightly & comfortable Will tell friends about the friendly autmosphere Quick friendly service Sarge Shaver
Excellent service
Excellent personal service Highly recommend Treated like families only better Facilities clean neat brightly & comfortable Will tell friends about the friendly autmosphere Quick friendly service Sarge Shaver
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that the University Toyota team worked hard enough to make your purchase completely painless! Regards, Sarah Claydon - Client Relations - sarah@umotors.com
First Toyota
Paul Knotts and the Sales force went above and beyond to seal the deal. If you are wanting a Toyota, this is the dealership to purchase from.
First Toyota
Paul Knotts and the Sales force went above and beyond to seal the deal. If you are wanting a Toyota, this is the dealership to purchase from.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for taking the time to leave us this awesome review! At University Toyota, we take guest feedback seriously and are proud to see that you drove away happy in your new Toyota. I will share your compliments with Paul and the whole team. If you have any questions about your purchase, please reach out to us. Thanks, again! Regards, Sarah Claydon - Client Relations - sarah@umotors.com
Absolute Awful Service dept
Sadly I will say, this service department leaves a lot to be desired. I will not recommend UT due to their unreliable and very unconcerned service dept. My husband and I purchased a truck from them and the service dept could have cared less when we cared to report a major component (transmission) issue less than 3 weeks after sale. Less than 500 miles on truck. We were given word of return calls that never happened and had to call repeatedly for updates and information that should have been made available to us without question and a lot of needless stress on our part. Today, after 8 days of nonsense, I called the general manager to discuss my concerns and was greeted with an attitude and laughter, yes, laughter, over my concerns and anger, about this unsatisfactory service dept. He then returned my call a second time to tell me I was incorrect about the time and date a call that was placed on our behalf by TOYOTA CUSTOMER SERVICE. ??? I called CS because the personel in the service dept have not met an even minimum standard compared to other dealerships I have dealt with. IF you cannot trust a dealership to service a brand new vehicle you purchase there, don't trust them with your continued business and referrals. ...
Absolute Awful Service dept
Sadly I will say, this service department leaves a lot to be desired. I will not recommend UT due to their unreliable and very unconcerned service dept. My husband and I purchased a truck from them and the service dept could have cared less when we cared to report a major component (transmission) issue less than 3 weeks after sale. Less than 500 miles on truck. We were given word of return calls that never happened and had to call repeatedly for updates and information that should have been made available to us without question and a lot of needless stress on our part. Today, after 8 days of nonsense, I called the general manager to discuss my concerns and was greeted with an attitude and laughter, yes, laughter, over my concerns and anger, about this unsatisfactory service dept. He then returned my call a second time to tell me I was incorrect about the time and date a call that was placed on our behalf by TOYOTA CUSTOMER SERVICE. ??? I called CS because the personel in the service dept have not met an even minimum standard compared to other dealerships I have dealt with. IF you cannot trust a dealership to service a brand new vehicle you purchase there, don't trust them with your continued business and referrals. ...
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you so much for taking the time to share your recent experience at University Toyota. We want each customer to be completely satisfied with their experience, and the impression that you received from our dealership is unacceptable. Please contact us at your earliest convenience so that we can discuss your visit and work towards a resolution with you. We look forward to hearing from you soon. Best, Sarah Claydon - Client Relations - sarah@umotors.com
Collision Center - University Motors
University Motors has exceeded my expectations once again !! unfortunately I had to have some collision repair on my new RAV4. I stopped down to talk and get an opinion without an appointment. Jeff came out and wrote an estimate of the damage & took pictures on the spot. The Collision Center made the whole repair process stress free for me and I was even given a ride home with their Shuttle Driver. My RAV4 was ready when they said it would be and looked AWESOME !! They even detailed it. My tires & rims 😎
Collision Center - University Motors
University Motors has exceeded my expectations once again !! unfortunately I had to have some collision repair on my new RAV4. I stopped down to talk and get an opinion without an appointment. Jeff came out and wrote an estimate of the damage & took pictures on the spot. The Collision Center made the whole repair process stress free for me and I was even given a ride home with their Shuttle Driver. My RAV4 was ready when they said it would be and looked AWESOME !! They even detailed it. My tires & rims 😎
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at University Toyota. We are driven to offer great customer care and we strive to provide the best service experience. Thank you for trusting us with your RAV4 and we hope to see you again soon! Best, Sarah Claydon - Client Relations - sarah@umotors.com