Hull Dobbs Ford

TL;DR: My car breaking down in the middle of the road was not as much as a nightmare as trying to get a diagnostic run at Hull Dobbs Ford. My car broke down completely on a Friday. Because it’s still under warranty, I called Hull Dobbs Ford and asked about having it towed there. I was told they could maybe look at it Monday, but definitely Tuesday or Wednesday. I gave my information, and when I hadn’t heard anything by Tuesday evening, I called and left a voicemail. I got a call back Wednesday morning explaining they had gotten my message but didn’t have any information on my car and asked who my service tech was. When I said I had called on Friday but that was the last I had heard, the person I was on the phone with asked who I spoke with. I told her I was pretty sure I had spoken with her. She transferred me to the service department where the person I spoke with started off the call very defensively. He said that the tow truck driver didn’t give them my number so they didn’t have any information on the car. His tone changed quickly when I explained I had called and spoken to the previous person. Apparently, she’s in another building - that’s why they didn’t get the message. I’m not sure how I got connected with someone in another building when I followed the prompts to be connected with someone in the service department. Not only that, I have had my car serviced there before, and Ford knows how to get in touch with me about recalls. They could have easily run my VIN and found several ways to contact me. I asked if they’d be able to look at it that day, and he said yes. I hadn’t heard anything by Thursday morning so I called at 8:45. I was asked who my service tech was and I told them I didn’t know, that I had been bounced around. He explained he needed to know because they have two techs and only the tech assigned to the ticket can see it. Apparently, he could not even see who was assigned to it. He said one tech was out that day, so he hoped mine was the one working. That seemed like a super flawed system, but I left my number. I got an intro text from a service tech that said I could reply at any time to get updates, but I got an error message each time I tried. By 11:45, I hadn’t heard anything so I called again. I was asked again who my service tech was and I again explained I didn’t know. I was put on a several minute hold and then asked again to leave a message because the tech was on lunch. At that point, I had been without my car for almost a week and as far as I am aware, zero diagnostic work had been done. I opted to have my car towed elsewhere, and I will not be back. The lack of communication, disrespect during my call on Tuesday, and zero empathy or sense of urgency mean that not only will I never be back, but I will be warning as many people I as I can to avoid having any interactions with Hull Dobbs Ford.

Everything started out ok, but it's been almost 5 months since we bought a F150 from there. We still don't have registration papers to get a tag with. Now the truck is in the shop with $2000 worth of work needed to be done. I've been calling all day long to see about the VSC that I paid for at the time of purchase. No one has bothered to answer my calls and it seems as if they stopped answering the phone. I need my truck fixed ASAP! Express Oil is not going to wait too much longer. I'm really considering legal representation because this is ridiculous.

The warranty work plus other mechanical work handled professionally with excellent service all around. Thank you.

Had “Works” done on my 2011 Edge, included rotating tires. Next day, “tire pressure sensor fault” light on dashboard comes on. I push it off and it continues coming on. I took it back to Iron city Ford and Service Mgr. wanted to charge Approx. $290.00 to put a machine on it to check it out! He finally took it back in the shop to have air pressure checked. Air pressure was fine, but he said all four tires were not registering any pressure on the sensor! IT WAS FINE WHEN I BROUGHT IT IN, But NOT NOW!!! I have regularly had my car serviced at Iron City Ford since moving to Trussville 4 years ago, But I WILL NOT BE BACK—Very Sad!!!!!!

Oil change price is 25% higher than my normal dealer service. Only reason I was there was for them to fix a recall item from when the car was bought that the previous service people said was not a recall and they closed it out as it had been performed. The car is great but this dealership is awful. Can’t get straight answers from them. Also had to get the navigation screen checked and they had to do a software update that they told me usually cost 45 bucks but they didn’t charge me since they knew I eas already unhappy. They reason it was supposed to be charged for is they use a third party vendor for that. Got huge run around when I bought the car about installing a hitch because they use a third party for that too. I will never darken the doors of this place again. Danielle that I dealt with today did the best she could but she had been put in an impossible situation by the shoddy management of thei dealership. My biggest complaint is they they told me 14 months ago when I bought this car that that recall had been cancelled. I only got the hitch done after 3 months when I called the general manger and then they were able to get the hitch done. Was never able to get in touch with my salesman Brain after sale was closed and I picked up the car after they prepped it. I know people who bought cars here when Jim Skinner owned it and they raved. Guess this is what you get when a big out of state group runs a dealership.

Service department is the worst. They change people every few months and the current set is absolutely awful. They don't know anything, they can barely do their jobs. The manager is incompetent. They are overcharging people. Instead of telling you nothing is wrong, they are trying to take your money. The techs are clearly slow, and just going along with the scheme. Try anywhere else first, do not waste your time. If you like giving away money, go ahead. I took my car somewhere else and they couldn't find a problem, but for some reason Iron City came up with 700 worth of problems.

The best thing about my visit was the price of the tires. The overall cost was extremely high. You expect to pay a little more at a dealership but they charge to much. The service department was better when I bought my Taurus. The service department as a whole seems to be trying to do better. I will try to stick with them at least for the short term.

Good service and fair price also fast repair and thumbs up to my service adviser Timothy keep me up to date on repairs

Very low pressure Showed you options and let you decide what you want on your vehicle.

We had a great experience with iron city. Our sells man Reggie was the best no pressure at all. Very knowledgeable about the vehicles.