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Norm Reeves Mazda

(1,103 reviews)
Visit Norm Reeves Mazda
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 7:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 8:00am–3:00pm
Sunday Closed Closed
2023 state dealer award
View 8 awards
2023 state dealer award 2022 state dealer award 2017 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

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New (855) 605-0653 (855) 605-0653
Used (855) 356-6446 (855) 356-6446
Service (855) 577-0338 (855) 577-0338

Inventory

See all 227 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since February 2025.
Here at Norm Reeves Mazda, we want to provide you with the car-buying experience that you deserve. From finding the ride you want to help you through the financing process or services that you need, our team is dedicated to you from start to finish. We invite you to learn more about us at our dealership and to see what we are doing to help drivers near Irving, Dallas, and Grand Prairie, TX.
DFW Drives Norm Reeves

Service center

Phone number (855) 577-0338

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

Reviews

(1,103 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Norm Reeves Mazda from DealerRater.

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Very cool staff They guide you through the maintenance

Very cool staff They guide you through the maintenance stuff very politely. Highly recommend this service center

Very cool staff They guide you through the maintenance

Very cool staff They guide you through the maintenance stuff very politely. Highly recommend this service center

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Think of the service center as a small ensemble where each team member hits the right note: polite introductions, clear explanations, and coordinated moves that keep the day flowing. We love that the rhythm made the maintenance feel approachable and even a little neat. Appreciate you recommending us.

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Great customer service.

Great customer service. Detailed inventory of repairs. Timely communications. Quick repair timing. Good follow-up.

Great customer service.

Great customer service. Detailed inventory of repairs. Timely communications. Quick repair timing. Good follow-up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Timely repairs and good follow-up are small things that add up to a better ownership experience. Your feedback reinforces the way our service crew works, so thank you. We’ll be ready for whatever your car needs next.

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Great service department!

Great service department! Everyone is friendly and helpful! Salvador took great care of me and kept my up to date on the progress of the service.

Great service department!

Great service department! Everyone is friendly and helpful! Salvador took great care of me and kept my up to date on the progress of the service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for the kind words, John. We pride ourselves on five-star hospitality. Salvador will be thrilled to hear you felt cared for and kept in the loop from check-in to pick-up. We look forward to your next stay with us.

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Great service the staf is very professional and really

Great service the staf is very professional and really knows what they are doing the sale people too

Great service the staf is very professional and really

Great service the staf is very professional and really knows what they are doing the sale people too

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Our service crew and sales squad try to work like a pair of workshop wizards. They may not have magic wands, but we think they have magical skills! Hearing you felt they really know what they’re doing means they did their jobs right. If you spot something else we can help with, flag us down, and we'll make something happen. Thank you, Francisco!

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Khaarion King-Kemp treated me very nicely.

Khaarion King-Kemp treated me very nicely. I was completely satisfied with my first experience with Mazda.

Khaarion King-Kemp treated me very nicely.

Khaarion King-Kemp treated me very nicely. I was completely satisfied with my first experience with Mazda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Your first Mazda outing reads like opening night, and Khaarion clearly nailed the lead role. That kind of calm, confident service turns nervous first-timers into happy regulars. Swing by for an encore anytime, and we’ll roll out the next scene.

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Service was incredibly quick, they provided me with

Service was incredibly quick, they provided me with timely updates throughout the process and also cleaned my vehicle free of charge!

Service was incredibly quick, they provided me with

Service was incredibly quick, they provided me with timely updates throughout the process and also cleaned my vehicle free of charge!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks so much, Jonathan. We love hearing that the process was timely and that the free detail put the cherry on top. If you need anything between visits, just give us a shout.

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thank you thank you thank you thank you thank you thank

thank you thank you thank you thank you thank you thank you thank you thank you

thank you thank you thank you thank you thank you thank

thank you thank you thank you thank you thank you thank you thank you thank you

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

That many thank yous? We feel the love loud and clear. Thank you back, and know your cheer boosted our whole team today.

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When picking up the car, the process was efficient.

When picking up the car, the process was efficient. Bryan, answered all questions, and ensured satisfaction. The service department followed up a few days later to confirm everything was working correctly. This showed a commitment to customer satisfaction and building a lasting relationship.

When picking up the car, the process was efficient.

When picking up the car, the process was efficient. Bryan, answered all questions, and ensured satisfaction. The service department followed up a few days later to confirm everything was working correctly. This showed a commitment to customer satisfaction and building a lasting relationship.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing this, and for giving Bryan and our service team a shout-out! We love making the car-care experience fit together as neatly as a finished puzzle: efficient pickup, clear answers, and thoughtful follow-up. It’s great to know every piece clicked into place for you.

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Stephanie made this experience as smooth as and easy!

Stephanie made this experience as smooth as and easy! There is a reason why this is my 6th Mazda with her! No hassle. No haggling on process. Just great service and understanding what I, as a customer wants.

Stephanie made this experience as smooth as and easy!

Stephanie made this experience as smooth as and easy! There is a reason why this is my 6th Mazda with her! No hassle. No haggling on process. Just great service and understanding what I, as a customer wants.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Wow, six Mazdas with Stephanie? That’s the kind of loyalty that makes our team grin ear to ear. Thanks for trusting us again. We’ll keep doing our best to earn that seventh visit.

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We just bought our third Mazda from Stephanie.

We just bought our third Mazda from Stephanie. She's the best! We got a very good price for the new CX5 as well as for our trade-in. The whole process, as always, was easy and enjoyable. We will definitely buy our next Mazda from Stephanie. The service department is also great. Teri is by far the best person I have dealt with at any dealership's service department.

We just bought our third Mazda from Stephanie.

We just bought our third Mazda from Stephanie. She's the best! We got a very good price for the new CX5 as well as for our trade-in. The whole process, as always, was easy and enjoyable. We will definitely buy our next Mazda from Stephanie. The service department is also great. Teri is by far the best person I have dealt with at any dealership's service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Third Mazda from Stephanie? Now, that’s loyalty! We’re thrilled to hear you enjoyed both your purchase and service experiences. We’ll be here when you’re ready for Mazda number four!

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