Sam Leman Chrysler Dodge Jeep Ram of Champaign

Will not go back there until a change in management and sales people, after driving almost 3 hours unfortunately had a bad experience with Devon and Greg, nether bother to negotiate the price or gave me any options it looked like they did not care for my business do not recommend waisting your time at this dealership

What a wonderful sales Team! Sean, Daniel, Greg and Gabriel In Finance! This team treated me so well when I purchased my Gladiator, that I returned 2 weeks later to get a Jeep Wrangler Sahara with my wife. I’m almost afraid to go back - I might by another Jeep!

We worked with Tyreese Smith, via email prior to sale. He sent a personalized video tour of the truck which was a nice touch. He was quick, honest, friendly, and funny.

They had the truck I was looking for, quick and easy experience. Tyreese was an excellent salesman.

I had a terrible experience with Champaign Chrysler Dodge Jeep and Ram service department. I went into the service department because my car Check Engine Light came on and my brake pedal was stiff. They fixed the brake pedal issue without any issues. However the check engine light was a different story. They took three weeks on my car and still didn't fix the issue. They wanted to charge me a ridiculous amount of money on a repair that they have never done at their location. The agent (Andy) kept going back and forth with his explanation on the "Worst Case Scenario" theory. Which mean more money i had to fork over. I spent over two thousand dollars for the repair that didn't even fix the issue. So then, I went to my dealership and had to pay for the same repair plus more. Please beware of this dealership! Have a mechanic with you if you are dong repairs at this location. Beware!!!!

The staff was helpful and Dakota assisted me while on his break. I appreciated it.

The dealership never responded to the email inquiry I sent a week and a half ago.

I got into town on a Saturday and discovered my car was leaking coolant. Monday morning I had it towed to the dealership. I didn't have an appointment, but they thought they might get to it later that afternoon or the next day. The next day I stopped in after work just to see how things were progressing. Much to my surprise and delight, I was told that the problem had been diagnosed, the parts were in stock and repairs would be started shortly. About 30 minutes later I received a call telling me that my car was ready. I immediately returned and picked up my car. As an added bonus, I was able to return my rental at the dealership. I was very happy with the speed and professionalism displayed by the service department. I did not purchase my car from them and was just some guy off the street with an automotive problem.

My car broke down in Indianapolis on my way to Lexington, Illinois via Champaign. I had AAA tow it to Hendershot on a Saturday evening. When we arrived early Monday morning Randy Wright , the service advisor immediately started working on the problem. He kept us well informed of the problem, progress and potential cost and completion time. After ordering a part from Chicago, they promptly finished the job and got us on the road back to North Carolina. Randy was knowledgeable, friendly sensitive to our concerns. He is a great communicator. The cost ended up being significantly less than originally expected because a major part was not needed. Thank you Randy and crew!

Disclaimer: I did not ultimately buy. My agent worked hard and fast to help me get into a new minivan. Was polite, helpful and very responsive. In the end, I backed away, but they were amazingly courteous and understanding and fair in their respect for my time and preferences. That is NOT always how it goes! Kudos to Hendershot. Gotta highly recommend.