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Sam Leman Chrysler Dodge Jeep Ram of Champaign

(649 reviews)
Sales hours: 8:30am to 5:00pm
Service hours:
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Sales Service
Monday 8:30am–7:00pm 7:00am–6:00pm
Tuesday 8:30am–6:00pm 7:00am–6:00pm
Wednesday 8:30am–7:00pm 7:00am–6:00pm
Thursday 8:30am–7:00pm 7:00am–6:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–5:00pm Closed
Sunday Closed Closed
2017 consumer dealer award
View 2 awards
2017 consumer dealer award 2016 consumer dealer award
New (866) 414-9677 (866) 414-9677
Used (877) 634-2214 (877) 634-2214
Service (866) 906-3354 (866) 906-3354

Reviews

(649 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Sam Leman Chrysler Dodge Jeep Ram of Champaign from DealerRater.

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Awesome!

I loved my experience here, quick and simple and they were flexible on price! Ryan was awesome and helped me every step of the way. I would recommend this dealership to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Jeep Life

My wife and I have been looking for the right car to replace our Genesis for a while but was waiting for the right car that had a great deal and all the safety features that my wife needed because she is always on the road. Ryan was very knowledgeable and showed us why the Jeep Grand Cherokee sterling edition is the perfect car for us. Thank you Ryan and Champaign Chrysler!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

My experience

My experience with Champaign Jeep Dodge was good because they were very helpful in getting me into the car I wanted. I will definitely come back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Don't Take your Vehicle Here For Service Work!

I'd rate a ZERO if I could! I purchased a “brand-new” vehicle from Champaign Dodge about 4 years ago. At the time of purchase I had a good experience with the place. However, I just recently I took this vehicle to their service center for some routine work and for few other problems that had developed during my ownership. The service representative initially seemed as though they would address these issues promptly. However, three days later they came forward to me and stated that they had to wait on parts. To make this story short… my vehicle has been with them for close to 3 weeks now! And now they continue to keep dragging me on day-after-day telling me that it should be done the next day… but never is… My first suggestion to the place is to be up-front and honest with their customers about how long they should expect the work to take on their vehicle. Quit lying and dragging your customers on! I waited 2 weeks for Chrysler to ship struts for my car. I would completely understand this sort of delay if they were shipping a new engine or something, but for Struts???? Really???? My other suggestion to customers who are looking at new vehicles here is to not purchase any sort of extended warranty for your car. When you take your car in for maintenance you thought was covered you’ll get the run-around on that too. They will find some way to nickel & dime you! I would strongly encourage anyone to “not” bring his or her vehicle to Champaign Dodge for service unless you want to be unreasonably dealt with! They have done nothing for me to keep any sort of customer loyalty. I certainty will be avoiding this place after my experiences here!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We apologize for your negative experience.Please give Brian or Jake a call at 217-352-4273 when you get a chance.

Works well with local business.

I don’t have much experience with the dealership it self. Purchasing commercial fleet vehicles from Cody is smooth and seamless. I give him a call and tell him what I need, he calls me back when it’s ready and waiting, I show up to drop off a check and pick up the vehicle- it’s just that easy!

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

very fast service

they where fast and got me what i wanted im happy with my new truck maybe next ill get car at the same price snsjs

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Dedicated and skillful!

Cody did everything to make our car buying experience remarkable and Issac did a wonderful job explaining all options clearly and prescisley. A fantastic team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome Experience!

Today was nerve wracking but Greg made a pleasurable,fun and happy experience! He made me feel secure and confident about the purchase I was about to make! Overall I love my New car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Relaxed experience

Overall great experience. We found a car we liked online and Cody set up a test drive for us on Saturday. Originally we weren't going to buy a car that day but we loved the Jeep and they offered us a great deal we couldn't pass up. They were very flexible with us on the financing since we weren't exactly prepared to buy the vehicle that day. We would definitely recommend this dealership and their employees.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Painless

This was a painless car buying experience. I felt relaxed from the first moment. Scott did a tremendous job. I have found a dealership for life!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.