Atlantic Coast Acura

In short, once they've got that sale...good luck getting in touch with anyone. I purchased a used car, the next day we're back at the dealership. Car needed a new windshield....yes 🙄 a whole replacement. Well, we suggested the wipers also be replaced. Some kind of film was all over the windshield and couldn't be cleaned/removed. We experienced rain the prior evening and visibility was non-existent. We we're driving the vehicle back to SOUTH CAROLINA (6.5 hrs) and wanted to ensure our safety. Well, the wipers WEREN'T replaced and a bad storm occurred and it was a nightmare. Had to pull off the road, and attempt to clean the wipers. After Several attempts/communications, I was told they'd mail (overnight) me certified replacement blades. August 7th is when the conversation took place; the "wipers" arrived yesterday, August 13th. The most ridiculous part is it was just the rubber... no actual wiper. Thankfully, YouTube showed me how to replace them. They sent me 2 pieces of rubber stripping. Also, I have a lower headlight out, but they swear by their 100-point inspection... and most certainly add that cost to your total. Overall, I wanted to just give the car back and call it a wash; however, I really love the car. The experience has been subpar; it didn't help my thoughts on car dealerships/salesmen. I am fully aware it's a used car and the whole "as is" policy, but we're talking about a vehicle purchased 24 hours prior. I've emailed, called, texted, and am now taking it to the reviews/surveys to express my experience. I'm trying to enjoy the vehicle despite all the negative circumstances/feelings around it.

Talked to salesman for a few days about the vehicle and when I got there it was not even detailed and ready. It was in the back and dirty. Wasted my time and I went with another vehicle and saved some money as well. They don't respond to any request from cargurus.com app so don't even waste your time asking if it is available on that app with this dealership. Probably won't be doing my service there with my new to me Acura MDX SH-AWD A-Spec in red that I am picking up today from another dealership. They missed out on a good customer and a long-term relationship.

Basically, Hector and I agreed to terms that once I was in the finance office changed. They tried to squeeze another $18 per month in the payment and I was told that I was going to get a four year 40,000 mile lease and once I got the first bill the lease allotment was 7500 miles per year. I went back to the dealership to try to make it right and they refused to help me only wanted to sell me my car back with a new contract for $150 more per month after driving it for two weeks No one cared no one did anything absolutely terrible customer service I know something could have been done, but they just wouldn’t do it. The car is great. Hector is your typical car salesman. Shady AF

I dread going car shopping simply bc I do not like interacting with the salespeople. However, Roger is the complete opposite. There was no pressure and we had a natural conversation about our choices. He was not trying to “sell” us. He gave us options within our budget and our needs. Go see Roger if you want the best deal without the pressure.

Roger Slavens is my go to salesman for my car needs. I have traded in 2 cars, purchased one and now on my second lease! Roger has helped me with all the transactions and has never been misleading and always provides the best customer service. dealership is always clean and inviting! He always makes me feel welcomed and keeps his scheduled appointments.

The customer experience at Duval Acura is always superb! I am always greeted with a friendly smile, kindness, patience, and prompt service. The team members go above and beyond to communicate any information relative to my car services or necessary repairs.

I am pleased to share my experience with you regarding my recent car lease. From my initial email inquiry, to the moment I stepped into the dealership, and eventually to the final handshake, I can confidently say that it was a thoroughly positive experience. Nash was incredibly helpful and patient. He took the time to understand my preferences and budget constraints before guiding me towards suitable options. His honest approach made me feel comfortable and confident in my decision-making process. He went above and beyond after the lease was completed to make sure I was a fully satisfied customer and I truly appreciate that. Overall, I couldn't be more satisfied with my car leasing experience. The dealership's commitment to customer satisfaction, coupled with their professionalism and transparency, made the entire process smooth and enjoyable. I would not hesitate to recommend them to friends and family in the future. Thank you for providing me with the opportunity to share my feedback.

Prior phone contact helpful, attentive and informative. Answered all my questions and enabled decisions to be made on needed service. Service contact was fast efficient and professional. Altogether a far better experience than at my purchasing dealership in Orange Park.

Always great Service with Duval Acura, Robin had my info and forms ready and it was simple and easy. Car was serviced and returned looking great.

Nice visit. Service writer was courteous, personable and efficient. Waiting area was clean and comfortable. Service was completed in a timely manner. Nothing further to add.