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Genesis of Denville

(1,646 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 8:00am–6:00pm
Tuesday 9:00am–7:00pm 8:00am–6:00pm
Wednesday 9:00am–7:00pm 8:00am–6:00pm
Thursday 9:00am–7:00pm 8:00am–6:00pm
Friday 9:00am–6:00pm 8:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
2024 consumer dealer award
View 4 awards
2024 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2016 consumer dealer award
New (888) 490-7001 (888) 490-7001
Used (888) 882-2660 (888) 882-2660
Service (888) 904-1874 (888) 904-1874

Reviews

(1,646 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Genesis of Denville from DealerRater.

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This is my 5th car I've bought from Salerno Duane...

This is my 5th car I've bought from Salerno Duane Infiniti. They are always professional and offer great service. Anthony was great to work with and made the purchase easy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words. They are truly appreciated. Sincerely, Sarah Wasiluk Internet Manager

My first time using this dealership was a great...

My first time using this dealership was a great experience. Allie was warm and welcoming, she checked in on me while I waiting in the waiting area. Which I was happy how cleaned it was. They also provided hot beverages and water as well. I will make this my home dealership going forward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Sarah Wasiluk Internet Manager

Easiest, most efficient, customer friendly experience I...

Easiest, most efficient, customer friendly experience I ever had purchasing a vehicle. I would highly recommend, Dave our salesperson. Made everything easy from start to finish.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words. They are truly appreciated. Sincerely, Sarah Wasiluk Internet Manager

Despite losing power to the building, they got me in and...

Despite losing power to the building, they got me in and out quickly. Easy to get car scheduled and clean in the waiting area. Thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words. They are truly appreciated. Sincerely, Sarah Wasiluk Internet Manager

Everyone who walked past me while I waited for service to...

Everyone who walked past me while I waited for service to be finished offered help, explaination , or refreshment. In addition the work was Completed efficiently, and explained to me readily and clearly . Since my car had been repaired less than a week previously the service department was gracious with a discount. I’m a happy Infinity owner !I believe the manger who approved the work was “Andrew” cordial and helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words. They are truly appreciated. Sincerely, Sarah Wasiluk Internet Manager

Excellent customer service all around! I appreciate the...

Excellent customer service all around! I appreciate the friendly treatment by Allie and the follow-up call from Walter inviting me to call him with any questions or concerns. But, I've never had a problem with the service- feel it is solid and trustworthy. For a dealership, I think the prices are very reasonable, and being a long time Infiniti customer, I receive discount offers in the mail.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for The recommendation, We truly appreciate your Business Sincerely, Sarah Wasiluk Internet Manager

I have complete trust in the maintenance done by the...

I have complete trust in the maintenance done by the Salerno Duane technicians. And, my car(s) are returned to me on time and very clean after the maintenance is performed. Customer Service (Allie and Pam) is always pleasant and accommodating.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words. They are truly appreciated. Sincerely, Sarah Wasiluk Internet Manager

we had an excellent expierence. salesperson dave was on...

we had an excellent expierence. salesperson dave was on top of everything. everything was ready prior to getting there. all numbers were finalized and just had to sign a few papers and leave highly recommend Salerno Duane Infinity

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking time from your day to review our facility. The positive comments are GREATLY appreciated. Sincerely, Sarah Wasiluk Internet Manager

I found this dealership to be extraordinary. The customer...

I found this dealership to be extraordinary. The customer service was excellent the service department was excellent the service agent that help me Joshua was excellent.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your kind words. They are truly appreciated. Sincerely, Sarah Wasiluk Internet Manager

We continue to lease cars here because of the excellent...

We continue to lease cars here because of the excellent service. Allie has been taking good care of us and our cars for years! The Cunningham's

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for The Great review, We truly appreciate your Business Sincerely, Sarah Wasiluk Internet Manager