Gulliver Auto Group

Did not get helped. Wanted to look at a car and just got blatantly ignored

Broken promises and time delays. After the third 2 hour round trip, I was told that this all we are going to do to this car. There were several items not repaired….

BEWARE — DO NOT BUY HERE This review reflects my direct experience with Guliver Auto Group, and I strongly advise anyone considering this dealership to proceed with extreme caution. I was sold a vehicle in July and was pressured into purchasing what I now consider an unusable and misleading warranty. I later learned that the warranty is essentially pointless if you live more than 40 miles away, something that was never clearly explained to me at the time of sale. Throughout the months following my purchase, my car was repeatedly taken in for the same issues—specifically the wheel bearing and AC system. The dealership had my vehicle on the following dates: 9/8–9/9, 9/15–9/25, 9/26–9/30, 10/10–10/14, and 10/15–11/4. Every time I picked it up, I was told the issues were fixed. Every time, they were not. On 11/17, the AC failed again. During the periods they had my vehicle, nearly 1,000 miles were added to the odometer, and a toll bill was run up past due—something I only became aware of after receiving notices. I repeatedly had to call and complain before anything was addressed. I also discovered trash left in my car, spilled coffee, and clear signs that the vehicle was not cared for while in their possession. At one point, I learned that mechanics were permitted to drive customer vehicles off-site, including to their homes, which is entirely unacceptable to me. Communication with management was consistently unprofessional. The manager my husband spoke with on 11/17 was dismissive, talked over us, belittled us, and even provided the wrong phone number for scheduling service. When we asked for itemized documentation of the repairs supposedly done, we were repeatedly told it “hadn’t been uploaded yet.” The loaner vehicles provided were also in extremely poor condition—dirty interiors, stains everywhere, and barely functioning mechanically. In my opinion, this dealership prioritizes sales over customer care, transparency, or accountability. I fully expect a standard defensive response to this review, but based on my experience, Guliver Auto Group has not demonstrated honesty, professionalism, or respect for their customers. Do. Not. Buy. Here. Based on everything I experienced, this is not a dealership I can recommend in any capacity.

Overall, a good experience. I had a little miscommunication with shipping, but they made it right and ensured I received the vehicle.

I'll say the opposite of Mark and Gulliver. Had looked at many listings of the vehicle I wanted, then saw it at Gulliver. Mark worked with me the week prior to the purchase, lined everything up along with Craif the finance pro, and I had the best and easiest car purchase I've ever had. Mark's great and the two-hour drive back home a pleasure as for a 2020, looked and drove like new. Mark was very honest about the car and easy to work with. Craig in finance made it very easy too. I'd recommend them to anyone.

My experience at Gulliver Auto Group has been filled with avoidable frustrations and careless oversights, and before management posts the typical lazy “we’re sorry you had this experience” response, let me be clear: this review is based on documented facts, not feelings. I first worked with a salesman named Chris, who came across as robotic, disengaged, and uninterested. The sale actually fell through at first because he was unwilling to cover a forgotten $20 error on the purchase order — a petty and unprofessional move that left a bad impression. The only reason the deal happened at all was because I checked back later and saw the vehicle was still sitting unsold. When I finally drove it off the lot, I was handed the keys to a car with an empty gas tank — another careless oversight that shows the lack of basic customer service. Chris fit the stereotype of the worst kind of used car salesman, with nothing redeeming about the interaction. On the financing side, Marc was at least professional and efficient, which I appreciated, but that’s where the positives ended. The real disaster has been the registration process. Despite buying the car on September 8th, there’s still no record that my registration application has been filed. To make matters worse, Gulliver issued me metal plates without providing a registration receipt, temporary tag, or proof that those plates are legally tied to my VIN. This isn’t a small clerical delay — it is a serious compliance failure under Texas law. Because of this, I’m now left driving a car that technically puts me at risk of being ticketed, fined, or even impounded if I’m stopped by law enforcement. It’s not just my risk either — my lienholder’s interest in the vehicle may not even be properly recorded if the dealer never filed the paperwork. I’ve had to spend time contacting the Bexar County Tax Assessor-Collector’s Office, the Texas DMV Enforcement Division, and even notifying my bank just to make sure my vehicle is legally registered. None of that should ever fall on a buyer, yet Gulliver made it my problem. Every day without registration has cost me time, stress, and money. A dealership’s most basic responsibility after a sale is to process the title and registration properly. Gulliver failed at this, then offered nothing in terms of accountability or resolution. Yes, the car itself has been fine so far, and Marc in financing did his job well — but those are the only highlights. Everything else about this process has been sloppy, unprofessional, and unnecessarily stressful. To future buyers: beware. If you do business here, don’t expect professionalism, don’t expect accountability, and don’t assume the registration will be handled properly. Double-check everything with the county tax office immediately after purchase, or you may end up in the same position I am now — chasing down state agencies to clean up a mess the dealership created.

**Buyer Beware** - Purchased a 2017 Infiniti QX80 that had a blown left rear shock. I worked with Mark as the salesman and had asked him if everything worked as it should. I was told yes, no issues with the vehicle at all. I ended up spending an additional $1600 to replace both rear shocks with Infinity shocks and that was with a discount on purchasing the shocks. The Infiniti shocks are over $1000 each if bought from a dealer. No reimbursement from Gulliver Auto Group. They will lie to you to sell you a vehicle. You are better off buying a vehicle from a dealership that offers some type of 30 day warranty then buying a vehicle from Gulliver Auto Group.

**Buyer Beware** - Purchased a 2017 Infiniti QX80 that had a blown left rear shock. I worked with Mark as the salesman and had asked him if everything worked as it should. I was told yes, no issues with the vehicle at all. I ended up spending an additional $1600 to replace both rear shocks with Infinity shocks and that was with a discount on purchasing the shocks. The Infiniti shocks are over $1000 each if bought from a dealer. No reimbursement from Gulliver Auto Group. They will lie to you to sell you a vehicle. You are better off buying a vehicle from a dealership that offers some type of 30 day warranty then buying a vehicle from Gulliver Auto Group.

I bought a vehicle from Mark at This dealership. As I picked up the vehicle 7/21 . paid cash. As I am driving home the air pressure light came on, I stopped at discount tire in Plano. They filled the rear tires..I left for Little Rock, Ar on 7/23. I stopped agin to fill air in the rears, then I was in Benton, and stopped at a discount tire. They had to replace the tire due to a nail, which had been causing a slow leak, but could not be patched..had to get an alignment also, and submitted the receipts..mark said no way they where reimbursing me, When I made an appointment yesterday for check engine light was on also the windshield washer does not work. They have no soul or customer service…also there prep mechanics did not do a good job..

Finding a suitable car for my son as he heads off to college was fairly simple @ Gulliver. They have good inventory at various purchase levels. Mark Johnson is a super guy to work with. He made the whole purchase process great...from my initial phone call inquiring about a particular vehicle to the test drive to the purchase. He was very empathetic towards my son's needs of commuting in the car from home in Grapevine to school in Houston and made sure the vehicle was in tip top condition both service and repair wise. I do believe Mark and Gulliver Goup went above and beyond to make sure that the purchased auto met all mechanical expectations. I strongly recommend seeing Mark Johnson for your futute auto purchase. Thank you, Mark! I appreciate the care, concern and well wishes you offered to my son.