Allen Turner Nissan of Auburn

Outstanding service department and Hart was great! They fan service any model so keep that in mind. Best in town!

My experience at Allen Turner Nissan of Auburn was the antithesis of what is advertised in their mission statement, “Serving every customer with Respect, Humility, and Excellence!” My daughter is a student at Auburn University; I live almost 4 hours away and have no family in the area. She had her vehicle towed to Allen Turner Nissan on Tuesday 7/22/25 and spoke with service advisor Gary Morin. My daughter called me in tears because in her words he treated her as an “inconvenience.” I know kids can exaggerate, so I called 7/23/25, and spoke with Mr. Morin myself. I received the same treatment/attitude, he was abrupt and dismissive. To say his customer service was lackluster is an understatement. I asked to speak with another service associate and was handed over to Ms. Dennison, who was extremely polite; I had high hopes. I want to mention most calls were initiated by either my daughter or me. I was told on Friday 7/25/25 the car would be ready Monday 7/28/25 or at the latest Tuesday 7/29/25. I thanked her profusely and explained that if it would be longer, I needed to drive to Auburn and rent a car because my daughter works and is in summer school. On Tuesday, we hear nothing from the dealership. Wednesday 7/30/25, I call Allen Turner Nissan and spoke with Ms. Dennison only to be told that the parts had not arrived until that day. No one from the dealership communicated the parts were arriving late and repairs would take longer than expected. Up to this point the delay has left my child without transportation for a week. Thursday 7/31/25, my 19-year-old daughter called and spoke with the service manager, Mr. Prather. She shared her experience and was told he would investigate the matter. Mr. Prather called back that same day and stated the car would be ready Friday, 8/1/25, which it was. Our issue is not how long it took to fix the vehicle; it is the lack of communication. Again, I would have driven to Auburn and rented a car if given the courtesy of updates. I do not recommend their service department for young students or women; maybe men have a better experience and will be treated with more respect; however, I cannot attest to this. I do know we will never use this dealership again in any capacity, not for sales and definitely not for service.

Overall a great experience.But when you take away a Lifetime power train warranty on the Nissan it hurts their reputation.Sadly it’s a shame I will have to go elsewhere on my next Nissan purchase.

Lynch Nissan had the vehicle I was looking for. Kevin, sales representative, was very helpful and professional during negotiations. His prompt responses and honesty made it easy to agreed on a deal. The paperwork was simple and straightforward and completed in a timely manner. Highly recommend Lynch Nissan for your next vehicle purchase.

LYNCH NISSAN gave me my first happy experience in a very long time. Mr. Briggs promised me he’d do whatever it took to get me the best experience and deal ever. Everyone at Lynch Nissan had a part in my care and experience today. They were EACH not only professional and courteous but I left today believing that what I got from them and heard from them today was their true personal values, personalities and traits. I thought of the saying. What YOU SEE IS WHAT YOU GET. Every step that was taken this week had interjections/delays of one kind of another. The entire Staff kept plugging along and everything came out even better in the end. I plan on telling EVERYBODY ABOUT LYNCH NISSAN AND MY EXPERIENCE TODAY. Even my Son liked my NISSAN SENTRA when I got home today. We are both NISSAN SENTRA owners now.

It was a pleasant experience buying my Nissan Rogue. Everyone as part of the buying process was very helpful and accommodating. Our sales representative Kyle Horn, was very friendly, accommodating, and my wife and I left with our new Rogue feeling satisfied with the purchase and also feeling like we had made a new friend.

Very good experience, no pressure but very friendly and considerate. Kevin was great, even came in on his day off to help me.

Great customer service, efficient process, would recommend this dealership to anyone looking to buy a new vehicle

Excellent sales rep. I like negotiating and not feeling pressed to buy. Good purchasing experience from start to finish.

I was well taken care of. John and Bill explained everything to me. I would recommend them to anyone poking for a Nissan.