Reviews
Great service
They were friendly and able to meet my financial needs. They were willing to try anything before you leave the door. I was very satisfied with the overall final results and the time it took to complete a deal.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
My e-quote experience.
My quote request was responded to in a very timely manner. Curtis was very helpful in answering my questions. I requested a quote on two cars so I could compare them side by side. I was surprised that one of the cars I requested to look at was moved the day before I could view it. It was a little discouraging. If it wasn't for Curtis being very helpful and accommodating I may have walked away without looking. I could tell my wife was not happy. I understand this is a common practice but it would be nice to hold a vehicle that was requested for review until a decision was made by the customer. Dealing with Curtis, and Mike in Finance made the experience of the purchase very pleasant. I hope I will be as pleased with the service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Very pleased with our new Subaru Forester
We were looking to purchase a Subaru Forester. We got exactly what we wanted (including options) at a good price. Thank you Pam and Jeremy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Time
My wife needed a car and were limited on time. Looked for a Car-Pro dealer in the area and found Elk Grove Subaru. Contacted Mike Carlson and in a short time had a vehicle picked out and appointment scheduled. Mike couldn't make the time scheduled due to father priorities but Ashley would be our contact. On time and enthusiastic, Ashley showed us the vehicle and test drive was taken. With approval of my wife on the vehicle the remaining process with David and Ashley was seamless. Thanks, Robert and Tammy
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service!
T.J. And Dave D. We're awesome! T.J. made sure I understood everything about all the gadgets on my new car "Zelda" and Dave made the contract signing very easy and he explained every question I had. Now own a beautiful Forester! Thanks guys! Also thanks for both of you going above and beyond to keep this princess happy! :)
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Enjoyable Car Purchase!
My wife and I needed a car and were limited by our schedules to spend time in car lots shopping. We gathered lots of on-line research and a few drop-ins at dealers nearby to get cars and package options figured out. We settled on a Subaru Outback or Forester. Being a CarPro customer helped us find Mike Carlson. He was awesome in every way. And i can't remember ever enjoying a car purchase as much as we did with Mike. We had some decisions to make and he never made us feel pressured and explained all the details patiently. We ended up with the 2019 Outback at a great deal! If you are in the market for a car, we highly recommend Mike Carlson and Elk Grove Subaru.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Excellent
Helped me a lot by choosing the right car for me. very accommodating, Willing to help you get the car you want. being patient at all times
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Professional and helpful
Curtis was very professional and came in on his day off to help us find our perfect car within our budget. He didn’t pressure us into anything and answered all of our questions.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
No pressure sales
This was by far the best buying experience we've had. All dealer personnel were professional and answered all our questions with no pressure. I highly recommend them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Awesome service by Aaron
I hate buying cars... The process and negotiating has always been so sleazy... until now. Aaron Magana was really terrific. I had little time and no patience for playing games. Aaron was direct, efficient, and straight-forward. He was great at keeping the process at the pace I needed to close. I have never bought a Subaru before until now, but am seriously considering buying more for the family - but ONLY from Aaron.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car