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Grubbs GMC of Wichita Falls

(168 reviews)
Sales hours: 9:00am to 8:00pm
View all hours
Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–7:00pm
Sunday Closed
New (855) 767-5877 (855) 767-5877
Used (833) 241-5557 (833) 241-5557
Service (833) 241-3382 (833) 241-3382

Reviews

(168 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grubbs GMC of Wichita Falls from DealerRater.

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Superior Service Department!!

I've dealt with Patterson's Service department (2011 Cadillac CTS V Wagon) multiple times over the past year, regarding warranty work. Each time, I was treated as though I've been doing business with them for 50 years. Keep in mind, I purchased a certified pre-owned car from a personal seller- not this dealership. Regular updates and notifications, conveniently including text messages (as I can't answer my phone at work). Highly recommend them!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Easy and awesome

Pattersons auto group was awesome they got us in and found us a new truck and took really good care of us the financing team was fast and efficient and our salesman Jason Parrish new just how to go about finding what we needed with our particular cercomstance thanks pattersons

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Downsized

Have purchased 6 automobiles from this dealer , and three from mr garner. Steve is knowledgeable And helpful. Also the lease manager was very helpful working on this pickup . Every purchase over the past 10 years has been positive and any service issues have been resolved In a timely manner Everyone I have been in contact at Patterson's has been professional grade

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Chevy Impala

It was an honor and pleasure making this purchase with Juan he is very professional and will work with and not only my purchase my son also bought a pickup from as well. Many thanks and I would highly recommend this dealership to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Copy to Mr. Harry Patterson Purchase of 2017 Arcadia

Have purchased 2 new units from Patterson within the last 6 months. I rate the agency as the best I have ever dealt with. Also, I give the same rating to Mr Robert Vasquez - salesman . Mr Vasquez did an excellent job of explaining the vehicle and in closing the sale. I would like for a copy of this report to go to Mr. Harry Patterson. Thank you very much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing customer service.

Robert Vasquez was amazing and helpful during our decision process. He helped give us confidences and reassurance throughout this whole process. The teamwork and effort of everyone for every customer is outstanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Honest Sellers

Straight forward employees really take out the guess work of buying a vehicle. Great family of people there at Patterson. Definitely an enjoyable experience, highly recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Purchased 2017 Cadillac CT6

My wife and I purchased a new 2017 Cadillac CT6 on 9/20/2016. We couldn't be any more happy with the sales service that we received from Mr. Brandon Hay. We received a fair market value for our used vehicle and along with being extremely courteous and helpful, he also assisted us in looking around at different models and various vehicle before we settled on our new Cadillac. Thanks again to Mr. Hay for his ongoing assistance in making this deal happen. We will return to Patterson and seek out Mr. Hay in the event that we are vehicle shopping again. We both recommend him to anyone looking for a fair deal on a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Good Place to purchase a vehicle

Patterson's is a really good place to look for a vehicle and to purchase one there. They carry a large volume of vehicles. Our salesman, Robert Vasquez, was most helpful from start to finish. We test drove some vehicles with him and then he even brought one over to our house for us to see. I purchased a 2017 GMC Acadia Denali which is beautiful. I have had compliments on I already.. He explained the operation of everything and even came over to my house to program the garage door opener to my SUV.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Amazing Customer Service

First off, I received more than a 10% discount for a new Cadillac Escalde ESV...unheard of! I assumed nogotiating with Harvey on my trade-in was going to be tough, but he managed to get what I asked for. I seriously recommend buyers on the market to contact Harvey and Patterson Auto Group for your next vehicle purchase!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.