Ken Garff Gateway Chevrolet

I recently flew in to complete an out-of-state vehicle purchase. While the car was ready for pickup, I was disappointed to find it had a chipped windshield—something that was never disclosed. In my home state, it’s actually illegal to sell a vehicle with a damaged windshield. We arrived early and were the only customers completing a purchase, yet we waited over an hour just to get into the Finance office. Once there, the process was slowed even further by repeated issues with their “new computer system.” On a positive note, our salesman was outstanding—professional, patient, and helpful throughout the entire process. Unfortunately, the post-sale experience was frustrating. I was sent a password-protected link to view my documents, but the link never worked. After requesting the documents by email, I discovered the dealership had entered my date of birth incorrectly. Since the password was tied to my birth date, the online link was unusable from the start. While I appreciated the effort of our salesman, the lack of disclosure, unnecessary delays, and avoidable document errors left a poor overall impression of the dealership’s operations.

Cody mills was a horrible service writer he gave me no updates and left me there for 4 1/2 hours almost 5 hours and on top of that he left early

Very happy and satisfied with the service I got. Nathan is very thorough and answered all my questions.

Friendly & prompt. Kept us informed of progress. And explained everything in detail on the service report.

Very professional and friendly, prompt response on the job status, and really love the way they treated me.

Excelente servicio muy amables, serviciales, muy respetuosos, detallistas en toso momento en cualquier pregunta. Siempre coordiables.

First time back since new owner and seems to be the same quality it was before, I hope it continues

You guys charged me $200 and told me the same thing Auto Zone told me for Free.

Cody helped me with my car. Cody was very thorough with his explanation during servicing.

My experience at gateway Chevrolet lane was very successful. I love going there because i'm in and out.Within 25 to 30minutes