North Country Imports

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
27 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 23, 2019

    No pressure at all, Patrick was awesome friendly caring and knows how to talk to you with compassion the whole dealership made fell like family and a friend... as for service was great need a oil change first one was free and needed a tire balance and rotated which cost 30.00 the dealership did not charge me all was done for free wow that made my day thanks North Country Subaru

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jbirch, we set high expectations for ourselves and aim for 100 percent customer satisfaction so it?s gratifying to hear you had a great experience wi...th us. Thank you so much for such a wonderful review; we are happy to pass along your comments to Patrick here at Rafferty Subaru and recognize his hard work and dedication! We hope you continue to choose us for all your automotive needs! Take care!

  • 5.0 out of 5
    November 26, 2018

    Great place to work with. My only problem was a delay when my salesman was off and anther took my info. It was a few days nothing got done and missed... out on an 18. However, they got me a great 2019 with everything I wanted. I did have to wait 2 weeks longer than what I was initially told. Worth the wait.

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    Shopped for a new car
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  • 5.0 out of 5
    September 17, 2018

    The salesperson, Patrick, won me over. I had been searching for several different cars and I felt so welcomed and not pressured at North Country!! By far.... The easier car deal I have ever made!!

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Hi Sue, Sorry for the delayed response. Nonetheless, thank you for the kind review. We strive for this with every customer and it is nice to know when... people appreciate it. Enjoy that Subaru!

  • 5.0 out of 5
    September 13, 2018

    I think this was the easiest car purchase I have ever experienced It definitely was the quickest. Customarily you have to play the dickering game, leave... ticked off and wait for a call. I must say my salesman (Patrick) was incredibly informative and extremely caring.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you Cathy. Patrick does do a fantastic job as do his colleagues. We strive for this with every guest in our showroom and we are glad that you ha...d such a great experience.

  • 5.0 out of 5
    August 30, 2018

    I bought this car, new, from this dealership in 2014. That was great, so much so that I recommended to my grandson and he purchased a used vehicle a... year later. Service is pleasant, clean and very accommodating too. Things offered for my younger grandchildren to do while waiting (tv, snacks, juice, ipod games. After all was done, I got my car back washed clean.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for this kind review. We hope to give everyone an experience like yours! Hope to see you soon

  • 5.0 out of 5
    August 30, 2018

    Entire staff was professional, knowledgeable and helpful in the purchase.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for the kind review. We look forward to your visits for service.

  • 5.0 out of 5
    August 24, 2018

    North country Subaru is the most amazing facility. The staff are kind and caring. They are pet friendly. I could go on and on with a multitude of anecdotes... related to customer care, but will simply say that they are the best of which I could hope to imagine. Call Frank Borbolla.

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Thank you for the kind words Belinda. We have grown quite a bit in the last 5 years, but we still have out small-town atmosphere and we definitely lov...e our pets! Hope to see you again soon!

  • 5.0 out of 5
    August 23, 2018

    Everyone was incredibly helpful - efficient, friendly, and knowledgeable.

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    Shopped for a new car
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    Dealer Response

    Thank you for the kind words Kate!

  • 5.0 out of 5
    August 23, 2018

    I had been in a fender bender. Sevive was prompt and professional. When I asked about a noise it was driven and it was determined I had to have the brakes... checked. Then and there brakes were taken care of. Because I live 1.5 hrs away they wanted to do the job that day. Everything was done and I could not have been more pleased.

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    Came in for service or repair
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    Dealer Response

    Thanks for the kind comments Val. I know we're not "right around the corner from you," but in the future, if you're ever in the area and need service..., just request a loaner car when you schedule your appointment. We'll take care of your car while you enjoy a day in the Adirondacks!

  • 5.0 out of 5
    August 21, 2018

    Wonderful dealership to work with. Staff is great, high integrity.

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    Shopped for a new car
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