Carbone Chrysler Dodge Jeep RAM

I wish I could give 0 stars. Found the used car I was looking for online at a good price. Made appointment and made it clear we had excellent credit,... were familiar with the car, and fully intended to buy if the car was in expected shape. Was pleasantly surprised that the salesman I spoke with had the car pulled up and started for us when we arrived. Car had some dings, and paint down to metal (was a 2018 with 23K miles), some scuffs in the interior...no deal breakers, but definitely a couple of issues. Near worn tires, and couldn't get a read on remaining brake life. Car drove solid, tried to work out terms. They ADDED on $399 accessories fee, as well as others...wouldn't tell us the brake life/ tire tread (just, "we'll make sure it passes inspection before you take it,") told us they weren't discounting the car further or planning to repair the paint/ ding issues (which were not disclosed in their add) and tried to sell us 10% financing with 800 credit score. I told them I didn't like how they did business and left. They openly admitted they posted the car at quoted price to lure folks into the dealership with intention of up charging. Maybe someone should tell them that is an illegal practice.

If you want honestly, Professionalism look elsewhere. They will add on extra warranty or road side baloney they offer without telling you. They will play... with your mind, lie to your face over and over. They lie so much that they start believing there own lies, really a sad thing to witness. If you planning to finance make sure you find a bank before you come here. They work with US bank and will give you the highest APR becouse they make commission from it. Here is the highlight of my experience. The salesman that sold me the car, drove the car I purchased to fuel it, came back with deep side scratches. Rushed to try and buff it up. that did not work so he blocked the car with his truck so I don't see it. I saw it. He nervously kept on denying it. The manager came out, after going back and forth, he agreed I go back to my home town and they will cover the scratches by buffing it out, they clearly knew would not work. You guys can take a guess what heppend after I tried calling them about it after getting quotes. I was very patient with them, and actually believed they will do the right thing. At least the security cameras at the gas station don't lie!

Charlie Wilson was the best sales person I've ever dealt with. He could answer al of my questions about the jeep and he took the time to explain all of... the functions.

If you want honestly, Professionalism look elsewhere. They will add on extra warranty or road side baloney they offer without telling you. They will play... with your mind, lie to your face over and over. They lie so much that they start believing there own lies, really a sad thing to witness. If you planning to finance make sure you find a bank before you come here. They work with US bank and will give you the highest APR becouse they make commission from it. Here is the highlight of my experience. The salesman that sold me the car, drove the car I purchased to fuel it, came back with deep side scratches. Rushed to try and buff it up. that did not work so he blocked the car with his truck so I don't see it. I saw it. He nervously kept on denying it. The manager came out, after going back and forth, he agreed I go back to my home town and they will cover the scratches by buffing it out, they clearly knew would not work. You guys can take a guess what heppend after I tried calling them about it after getting quotes. I was very patient with them, and actually believed they will do the right thing. At least the security cameras at the gas station don't lie!

Worst experience ever and it's not the first bad experience with carbone. 3Rd vehicle buying from carbone and will be my last. Just bough a 2020 Jeep... Grand Cherokee Limited X valued over 50k. The sales person told me there was air suspension on the vehicle and come to find out afterwards that it doesnt. Nothing can be done. Windshield was scratched and needed to be replaced. Side fender was popped out and they said they just needed to pop it back in. That led to the panel needing to be replaced and painted. They messed up the paint job the first time and needed to be done again. 8 Days later without my brand new jeep and they messed it up again. This time they over sprayed all over a black plastic that's suppose to be unpainted. They didnt align the molding correctly. So I had to have it send out again after just buying it. I was told to wait a few days before coming in so they could get a rental and I wouldnt have to waste time going to a rental company. So inwaited and come the day they were suppose to have a rental and they didnt. They could care less who I complain to or if i go to corporate. Now I'm in a 10k valued old malibu rental. Way to take care of clients.

Bought a 2018 ram 3500 dually not from carbone. I had a recall for a 2 cent rubber washer in the tailgate and a jam nut on the draglink installed. I picked... up the truck and drove to my sisters and back home that's it, today I notice a huge 12" dent on the passenger side rear tire flair and a scraped passenger side mirror . It had battleship grey latex paint chips, the same exact shade as the lower half of their building and all there parking Bollards. I was wondering why they flipped my mirrors down now I know to cover it up. The service manager with his clean hands and shiny shoes told me it's was not paint and was rubber so there's no way they ran into any building. Called me a liar. Denied right from beginning. Never even asked the mechanic if he did it. Whats horrible is they got away with it. I really thought they where professionals. Next time I'll just buy the part and install it myself. Had I read the reviews I would of never had the service done here. Certified crooks. Buyer beware!!!

My wife and I purchased a 2014 Jeep Grand Cherokee on 11/11/19, First off when they financed us they went with their preferred bank with a rate of 5.8%... and we found out the next day that we were instantly approved by another lender with a rate of 4.2% which is about $15 a month difference. 2nd, when we were there we asked if the car came with 2 keys and the salesman Eric Johnson told us yes, but we discovered that only 1 Fob worked and when I spoke to Adam who I believe is a sales manager he said that they only guarantee 1 working key with used vehicles, and we are responsible for getting the other fob that they gave us fixed. This Jeep has a push button start and a non working fob is useless. I didn't think I needed to test both keys before signing, I suppose I should also check to see if there is air in the spare tire. Between my son and I we were planning to lease 2 more Jeeps and purchase another in about 2 years, Looks like it won't be at Carbone's

Very disappointed with my service after the sale my car died not even 6 months later it's been off the road for a month. I've called service 4 days in... a row and no one has returned my call. This was my first time ever going to a car dealership in my life I waited 36 years for this. Awful.

Legitimately the worst experience possible at a Car Dealership. The salesman makes his deal, I walk out the door, and several things have happened since.... I have needed a few things since I left, and he has gone completely unresponsive. These guys are the most unprofessional, lazy sales people I have ever witnessed. Beyond ridiculous, once he had his deal he won't do a thing to help me. Something as simple as "can you send me this person's email?" or "I need copies of this paperwork." No response. He made his deal and he couldn't care less about anything from a customer service standpoint.

On July 12th, I stopped in to view new Ram pickups. I settled on a red Ram. Went in to the dealership and went through the usual "what can we do to get... you into this vehicle today" stuff. Very high pressure, but we did reach a deal. They were prepping the vehicle and got it done, as I went out of the showroom and approached the vehicle to leave I noticed a mark in the driver's side passenger door, as I got closer, I noticed a very large chip (chunk of paint missing, right to the metal) and several significant scratches, I turned around and went inside and retrieved the salesman, my first instinct was to refuse the vehicle, after numerous assurances that they would fix the vehicle, I agreed. He advised me someone would contact me to bring it in. A week went by, no one contacted me, so I called him, he said he would find out what was going on. 3 more days passed, no contact, I went to the dealership, and he was there, I asked what was going on, he went in the back for 5 minutes, told me to bring it in Thursday. I brought it in Thursday, went to the service desk, no one knew anything about it. After explaining to several very rude people, I finally met a very courteous service writer, who listened to my story and made efforts to address what was wrong, he went out front and talked with sales and no one would agree to fixing it, I then went out front and asked for the sales manager, he agreed to get things rolling, I left the vehicle and received a call the next day, they will fix the chip ( not sure what kind of job they will do), but will not fix the scratches, once again, no assistance whatsoever from my salesman. I have yet to pick the vehicle up, because they had to order the paint (I was advised this was ordered the day I bought the vehicle). I also was only given one key fob at purchased and have been chasing after this as well. I have purchased many vehicles over the years and this is by far the worse I have ever been treated. BUYER BEWARE!