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Steet Toyota of Yorkville

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (10 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–5:00pm
Tuesday 9:00am–7:00pm 7:00am–5:00pm
Wednesday 9:00am–7:00pm 7:00am–5:00pm
Thursday 9:00am–7:00pm 7:00am–5:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (10 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Steet Toyota of Yorkville from DealerRater.

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Steer Toyota is an excellent Dealer

I bought 4 new cars over 12 years. Sales person was fantastic, Ben Hans is very personal and understanding. Service people are very polite. Only dealer I go too.

Steer Toyota is an excellent Dealer

I bought 4 new cars over 12 years. Sales person was fantastic, Ben Hans is very personal and understanding. Service people are very polite. Only dealer I go too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your loyalty and taking the time to leave us a review! We appreciate your kind words. As a family owned and operated business, customer service is our number one priority. We look forward to seeing you for your next service visit!

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Cheap replacement part - low grade

We ordered and bought a cabin filter replacement for our Toyota Highlander. They sold us a low grade replacement filter this filter was not the quality of the original filter. They made a few dollars and lost a customer forever. Their not trustworthy for parts. Better off with parts from eBay.

Cheap replacement part - low grade

We ordered and bought a cabin filter replacement for our Toyota Highlander. They sold us a low grade replacement filter this filter was not the quality of the original filter. They made a few dollars and lost a customer forever. Their not trustworthy for parts. Better off with parts from eBay.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, we are very sorry to hear of this experience and any confusion. We do sell Genuine OEM Toyota Parts. We will look into this to see where the mixup was.

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Couldn't B Better

Recently wrote a three star review because I thought I had not received the car registration. This was my error not Steet Toyota. Purchasing a car was made easy and Ben and the dealership went above and beyond.

Couldn't B Better

Recently wrote a three star review because I thought I had not received the car registration. This was my error not Steet Toyota. Purchasing a car was made easy and Ben and the dealership went above and beyond.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Worst car buying experience of my life

I'm not happy with my experience at all with Steet Toyota. I first bought a used Subaru and started having problems with it within the first week. I took it back to the service department to diagnose the problem. They kept it for a week, which I was alright with because they gave me a lender car. After having it for that time period, they declared nothing wrong with the vechile. I believed them because they are educated on how to work on cars and I am not. A couple weeks later, the check engine light in the Subaru started blinking. At first, they offered to fix the car, but I was over the problems at that point. All in all, the sales department and staff tried to make things right and I ended up buying a used Honda. I worked with Jeff and he made me feel uncomfortable by putting his hand on my shoulder along with other actions. He was a total sexist as well. Anyways, after I bought the Honda, regardless of the misogynistic salesman, I received a mail notification that my registration was at the dealership. I went to pick up my registration and at first they gave me the wrong one. Then, they gave me my registration that expires this month and failed to notify me what they did on their end of the spectrum as far as registering the vehicle. I was under the assumption that I was paying for my registration, but apparently it was for the title transfer. Steet Toyota needs to educate their employees on how to explain the process of buying a car to their customers. They pushed me into a $15,000 car and did not explain anything. I called and explained the situation and the first woman kept interrupting me and put me on hold. The second woman I spoke to, Mallory, interrupted me while I was speaking as well and even mocked me. My experience with Steet Toyota was horrible and I will NEVER recommend this dealership to anyone.

Worst car buying experience of my life

I'm not happy with my experience at all with Steet Toyota. I first bought a used Subaru and started having problems with it within the first week. I took it back to the service department to diagnose the problem. They kept it for a week, which I was alright with because they gave me a lender car. After having it for that time period, they declared nothing wrong with the vechile. I believed them because they are educated on how to work on cars and I am not. A couple weeks later, the check engine light in the Subaru started blinking. At first, they offered to fix the car, but I was over the problems at that point. All in all, the sales department and staff tried to make things right and I ended up buying a used Honda. I worked with Jeff and he made me feel uncomfortable by putting his hand on my shoulder along with other actions. He was a total sexist as well. Anyways, after I bought the Honda, regardless of the misogynistic salesman, I received a mail notification that my registration was at the dealership. I went to pick up my registration and at first they gave me the wrong one. Then, they gave me my registration that expires this month and failed to notify me what they did on their end of the spectrum as far as registering the vehicle. I was under the assumption that I was paying for my registration, but apparently it was for the title transfer. Steet Toyota needs to educate their employees on how to explain the process of buying a car to their customers. They pushed me into a $15,000 car and did not explain anything. I called and explained the situation and the first woman kept interrupting me and put me on hold. The second woman I spoke to, Mallory, interrupted me while I was speaking as well and even mocked me. My experience with Steet Toyota was horrible and I will NEVER recommend this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very Happy!

Easy to work with, don't know if I'm getting the best deal, but I feel like I am when I leave. Matt Darling, (awesome sales rep) Brian, in finance, and "Frankie" are always trying their best to make us feel comfortable in our transactions.

Very Happy!

Easy to work with, don't know if I'm getting the best deal, but I feel like I am when I leave. Matt Darling, (awesome sales rep) Brian, in finance, and "Frankie" are always trying their best to make us feel comfortable in our transactions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your kind words! We always make sure our customers leave feeling confident and comfortable with their purchase! Stop in and see us anytime :)

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Not Satisfied With Follow-Up Service

Brought my truck in for warranty work ... new frame put in ... When the truck was returned it leaks and smells of anti-freeze ... didn't think the truck was capable of making it back to the service department without overheating and cooking the motor ... Called the service department to report the problem and was basically ignored ... It has been over a week with no satisfaction so I took the truck back... Mechanic has no idea what's wrong with it... The truck ran great before the mechanics touched it ... Absolutely unsatisfied with follow-up service following the warranty work performed...

Not Satisfied With Follow-Up Service

Brought my truck in for warranty work ... new frame put in ... When the truck was returned it leaks and smells of anti-freeze ... didn't think the truck was capable of making it back to the service department without overheating and cooking the motor ... Called the service department to report the problem and was basically ignored ... It has been over a week with no satisfaction so I took the truck back... Mechanic has no idea what's wrong with it... The truck ran great before the mechanics touched it ... Absolutely unsatisfied with follow-up service following the warranty work performed...

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 3.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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A BREATH OF FRESH AIR

WHAT A REFRESHING CHANGE FROM THE TRADITIONAL AUTO BUYING EXPERIENCE. THEY WERE VERY PERSONABLE AND FRIENDLY. NEGOTIATION WERE A BREEZE.

A BREATH OF FRESH AIR

WHAT A REFRESHING CHANGE FROM THE TRADITIONAL AUTO BUYING EXPERIENCE. THEY WERE VERY PERSONABLE AND FRIENDLY. NEGOTIATION WERE A BREEZE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience!!

Right from the beginning they were friendly and helpful. They made buying a vehicle easy and stress free. I would definitely recommend them to anyone.

Great Experience!!

Right from the beginning they were friendly and helpful. They made buying a vehicle easy and stress free. I would definitely recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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not happy

we e-mailed back an forth but the truck I wanted was sold to some one else while we e-mailed back and forth. and then I asked about other tucks and have not got any response.

not happy

we e-mailed back an forth but the truck I wanted was sold to some one else while we e-mailed back and forth. and then I asked about other tucks and have not got any response.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Excellent Experience

The buying process was made simple and easy.Good price on the new vehicle. Gave us a good price for our trade in. Very helpful and eager to please.

Excellent Experience

The buying process was made simple and easy.Good price on the new vehicle. Gave us a good price for our trade in. Very helpful and eager to please.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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