Volvo Cars Lisle

Ashley was great! Had help from a junior sales associate who was also very helpful and passionate. Experience was smooth, low pressure but attentive.... Small hitch w/ finance department drops it to four stars - had to wait a while to complete transaction (finally had a "back-up" team member close us out, who was exceptionally nice), and then a mistake w/ paperwork meant I had to spend some phone time the next day. But overall very positive experience and I would recommend Volvo of Lisle to anybody.

Buying a car was a pleasant experience. No pressure, just helpful, friendly, excellent customer service. Chris went above and beyond my expectations and... created a trusting customer relationship. You've got a customer for life!

I was looking for a car for over two and a half years and was pretty positive I was going to purchase another Jeep Grand Cherokee Summit which is fully... loaded to the hilt with a Hemi or Diesel. The new Jeeps are much more expensive than they used to be since they redesigned them so I really took my time trying to look around at other German SUV's and some other brands. Then I came upon the Volvo XC-90 when watching a car show; car matchmaker and esquire car/suv of the year back in 3rd quarter of 2015. I first test drove this vehicle at another dealership and then a couple weeks later I went to Volvo of Lisle. They were extremely busy on a Saturday afternoon. Lolita came out from the back of the car showroom and immediately came up to me to see if I needed help. She seemed sincere and excited about the product from the beginning. I explained to her what I was looking for and that I had been a Jeep guy since I was 18 years old and it, a Jeep, was the first new car I ever purchased and have been driving a couple different Jeeps for 22 years as my SUV of choice. Lolita explained to me the entire SUV and then we went for a test drive. I stopped into the dealership many times over around 1.5 months and Lolita always made time for me there, while also being prompt in returning phone calls and e-mails. She was prompt and thorough each time answering all of my questions and or finding the answers and getting back to me, but once again she was extremely knowledgable about the vehicle. Almost deciding to make the purchase I brought in my old vehicle with all accompanying paperwork and Ken, Sales Manager, gave me a better price than any other Volvo Dealership and Jeep Dealership since he felt that I really took care of the old vehicle. I didn't even have to negotiate for this at all, wow. It looks as if they also already sold it as it is no longer on their website, sweet sold my old baby and within two weeks max-I hope it went to a deserving individual! Ken and Hasan also gave me a quote on an extended warranty and were very fair about the price with this to. Lolita, Ken, and Hasan all made me feel like I was getting a great value for the entire package; trade in, warranty, and new vehicle(wasn't marked down much due to the redesign and being new to the market). They also all seemed like they truly loved their jobs, and worked well together! Thank you to all involved you made me feel good about going against many of my usual buying habits; changing brands, changing dealerships, going with a darker exterior color, going with a lighter interior, and purchasing the first model year of a redesigned vehicle. I really did break all my usual reasoning, so they must have really done something right to change the stubborn particular person that I am. I would recommend anyone from any walk of life to go into this auto groups home, they treat you like a friend after getting through the usual introductions. The show room is nice, the waiting room is a little dated-who really cares, but to me service is king and they provided this to the tee which is an intangible amenity that is worth paying for, but you don't have to at this establishment! Oh also I dealt with a service tech the second day I owned the vehicle just to get some more knowledge on the engine and electric(yes I want to know it all), he was awesome, but I am forgetting his name; I am sure I will remember it in time as well as the service managers too since I like to keep my vehicles fresh and ensure it is conditionally sound hence getting the extended warranty. Very friendly guy and knowledgable about this new car and engine, heck it hasn't even been out a whole year yet. I am very happy thus far with the purchase!

Recently we traded our 2008 XC90 for 2016 XC60. We first visited the dealership on a Saturday and they were very busy. We came back on a week day in the... evening and Chris helped us with the transaction. Even though it was very late, Chris was all the way helpful, polite, and courteous. Later he followed up to see how we like the new car and reminded us of the complementary wash. Overall we had a very pleasant experience!

This is my 4th Volvo bought from Volvo of Lisle. My sales person John Taylor has been there for my family to help with these purchased in a very professional... way. He is the main reason for my loyalty and your maintenance departments is my second reason. Volvo Lisle provide a very positive customer experience. The staff is attentive, knowledgeable and customer centric.

If you are looking to buy a Volvo, don't hesitate to go to the Volvo dealership in Lisle! I bought a new XC40 Rdesign and both John Taylor and Scott Cramer... made my car buying experience so easy and stress free. By far the best car buying experience I ever had. I highly recommend Volvo Cars Lisle and John Taylor!! John was amazing! He was professional and courteous. He provided me with weekly updates on my car status as I had to order mine. Once the car came in he walked me through all the features of the car and answered all my questions. Couldn't be happier with the whole experience!

This was car purchase #7 at LIsle. From top to bottom Volvo of Lisle is an excellent place to buy a car. They keep improving with every visit. Thanks!...

I had done my research and inquired about the car I wanted online. Sam responded immediately and had the car waiting for me ready to test drive when I... arrived. Negotiating is not my favorite part of car buying, but I ended up with a fair price for a great car. You buy from people you like and I liked working with Sam.

Was very easy and effortless to trade in my expiring lease for a new lease. Lolita always remembers us and takes good care of us.

I already own a 2012 XC60, which I purchased from Volvo of Lisle but I just leased for the first time A New 2020 XC60 and the process was seamless!, Chris,... Ashley, Lisa and Jennifer were amazing and so well informed & pleasant! In an age where customer service seems to get lost, Volvo of Lisle truly impressed me from beginning to end. Thank you! The New 2020 XC 60 is so cool with all its technology, and the body design is a 10 ! LOVE, LOVE, LOVE IT!!