Reviews
THINGS I WAS TOLD WERE TAKEN BACK, THEN I WAS CHARGED
THINGS I WAS TOLD WERE TAKEN BACK, THEN I WAS CHARGED MORE. ONCE I DID DRIVE AWAY FROM THE DEALERSHIP WITH MY NEW CAR THE CHECK ENGINE LIGHT CAME ON BEFORE I EVEN MADE IT TO MY HOUSE IN BINGHAMTON. THEN JUST GOT AN IM SORRY. BROUGHT IT BACK AFTER I GOT OUT OF WORK NEXT DAY AND THEY CHECKED THE CODE AND JUST SAID SOME GASKET WAS CLOGGED AND COME BACK TUESDAY. I HADNT EVEN HAD IT 24HOURS AND I HAD TO WAIT 5 DAYS THEN WHEN I DROPPED IT OFF AND GOT A LOANER CAR NO ONE KNEW WHAT WAS GOING ON AND THE LOANER CAR IS BEAT UP LOTS OF SCRATCHED AND DENTS, INSIDE DIRTY. I MEAN I LITERALY JUST PURCHASED MY CAR WEDNESDAY 6/25 AND ITS IN THE SHOP BY 7/1. VERY VERY DISAPPOINTED.
THINGS I WAS TOLD WERE TAKEN BACK, THEN I WAS CHARGED
THINGS I WAS TOLD WERE TAKEN BACK, THEN I WAS CHARGED MORE. ONCE I DID DRIVE AWAY FROM THE DEALERSHIP WITH MY NEW CAR THE CHECK ENGINE LIGHT CAME ON BEFORE I EVEN MADE IT TO MY HOUSE IN BINGHAMTON. THEN JUST GOT AN IM SORRY. BROUGHT IT BACK AFTER I GOT OUT OF WORK NEXT DAY AND THEY CHECKED THE CODE AND JUST SAID SOME GASKET WAS CLOGGED AND COME BACK TUESDAY. I HADNT EVEN HAD IT 24HOURS AND I HAD TO WAIT 5 DAYS THEN WHEN I DROPPED IT OFF AND GOT A LOANER CAR NO ONE KNEW WHAT WAS GOING ON AND THE LOANER CAR IS BEAT UP LOTS OF SCRATCHED AND DENTS, INSIDE DIRTY. I MEAN I LITERALY JUST PURCHASED MY CAR WEDNESDAY 6/25 AND ITS IN THE SHOP BY 7/1. VERY VERY DISAPPOINTED.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I really appreciate this dealership.
I really appreciate this dealership. When one employee lied to get the sale, the Manager stepped in and gave me his word that he would take care of me when I needed it. That manager Jim along with Tim in Service proved that even though I’ve had issues with other Matthews locations, they would still treat me with respect and do the best job in their power. I am completely satisfied with the outcome of this visit.
I really appreciate this dealership.
I really appreciate this dealership. When one employee lied to get the sale, the Manager stepped in and gave me his word that he would take care of me when I needed it. That manager Jim along with Tim in Service proved that even though I’ve had issues with other Matthews locations, they would still treat me with respect and do the best job in their power. I am completely satisfied with the outcome of this visit.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Everyone at the dealership was very friendly and
Everyone at the dealership was very friendly and accommodating. My vehicle looked wonderful when I picked it up.
Everyone at the dealership was very friendly and
Everyone at the dealership was very friendly and accommodating. My vehicle looked wonderful when I picked it up.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Easy to get service done to my vehicle and I usually
Easy to get service done to my vehicle and I usually don't have to wait too long.
Easy to get service done to my vehicle and I usually
Easy to get service done to my vehicle and I usually don't have to wait too long.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Did a great job as usual and at a resonable price.
Did a great job as usual and at a resonable price. A very competent staff.
Did a great job as usual and at a resonable price.
Did a great job as usual and at a resonable price. A very competent staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Very good to excellent maintenance and customer service
Very good to excellent maintenance and customer service personnel. They are always curtious, friendly, and quick with suggestions and answers.
Very good to excellent maintenance and customer service
Very good to excellent maintenance and customer service personnel. They are always curtious, friendly, and quick with suggestions and answers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.
I had a great experience!
I had a great experience! Would recommend that people come here. The dealer was very good!
I had a great experience!
I had a great experience! Would recommend that people come here. The dealer was very good!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Cassie- We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.
They found me what I needed at a fair price.
They found me what I needed at a fair price. No pressure. Everyone was polite and friendly very helpful.
They found me what I needed at a fair price.
They found me what I needed at a fair price. No pressure. Everyone was polite and friendly very helpful.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!
Had a tire warring indicator situation, was quickly
Had a tire warring indicator situation, was quickly checked out and resolved not event. As always done professionally and service manager was above and beyond with me ,as I was just a drop in off the road. Couldn't ask for anything better then what was done and how it was handle. That is why I use your service center given in Norwich and as ways travel to Vestal.
Had a tire warring indicator situation, was quickly
Had a tire warring indicator situation, was quickly checked out and resolved not event. As always done professionally and service manager was above and beyond with me ,as I was just a drop in off the road. Couldn't ask for anything better then what was done and how it was handle. That is why I use your service center given in Norwich and as ways travel to Vestal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!
Good quick and friendly and no concerns at this
Good quick and friendly and no concerns at this time easy to mak appointments at this location
Good quick and friendly and no concerns at this
Good quick and friendly and no concerns at this time easy to mak appointments at this location
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!