Miller Hyundai

I will first start by saying I bought my car from carvana December of 21. As of March 2022 I started having issues and could not ever contact carvana . Hyundai corporate told me to contact my local dealership for help. Since that day have all receipts showing complaints consistently say it’s my engine. They refuse to listen to me and I have to call and bug them to help me , which they did after some nagging. Long story short it is now April of 2024 , my car has been “ fixed “ by them 4 times and the 4th fix was paid by Matt Miller because I complained that they wanted me to pay even though it wasn’t fixed correctly the first 3 times while still under warranty. I went in to pay and Matt said “ I will pay for this snd if this doesn’t work you let me know and we will s tap it and get you into something else.” When I called 3 weeks ago directly to him to let him know it didn’t work and reminded him of what he said because I didn’t have it in writing , his response was “ha , did you think I was going to give you a new car ? I mean I woukd gave helped you if you bought it from us but at this rate there’s nothing we can do to help you .file a lemon law and call your attorney “. I then took it to maquire of Ithaca ( I highly recommend) and turns out the 4 things currently wrong with my car are the same 4 things Miller previously “fixed”. We tried contacting them to let them know and see about the warranties but no one would answer my or maguire calls or return them . I stopped to see the manager Rebecca and she was out of the office so Hunter ( so unprofessional) said he would call maguire. He and I quote told them “ I need to advise you we will no longer work on her car and all previous warranties are now null and void “ . When I tried reaching Matt , again no answer or call back . I finally contacted Rebecca to confirm this and she went in circles making excuses that she was standing there and it wasn’t said . However , I told her she was gone for the day so she lied about that. Then continued to rant about the negative survey I filled out that they sent me . Of course it’s negative my car still isn’t fixed ! She stated that those surveys are important because it reflex their business and how they get paid . I then said “ I DINT GET PSID AT SLL IF I CANT GET TO WORK “ and how dare she be more concerned with a survey rather than my safety. She said she would contact maguire to discuss what they would do but just had her service tech call. According to maguire service manager , they told him his staff doesn’t know what they are talking about and reiterated they will no longer work on my car because of a negative survey. So in order for me to have a working vehicle I now have to pay out of pocket 3k to have the same 4th things fixed again. I truly believe if I had a spouse or I was a man , they would have done the work without question, correctly the first time and would have treated me with more respect. Also all Rebecca could say aside from the stupid survey was “ well Matt paid for it the last time it was fixed”. I didn’t ask him to pay and furthers it’s a good thing I didn’t pay for it just to have it STILL not fixed . I’m so baffled by this whole exotic pass the buck and insults from their staff ( Hunter ) that anyone I try explaining this to is also completely shocked . Maguire if Ithaca said they’ve never had an experience with any other dealership or garage as they did with my experience. And again this is the shortened version of everything that went in over almost 2 years. I have all receipts, documentation and videos . I have contacted the attorney generals office , the NYSTS department and Better business bureau. I was supposed to hear from their Hyundai representative from Rochester since October and have yet to hear from said person but I will be contacting them also !! Don’t expect Miller Hyundai to be concerned with your safety or do anymore leg work than they have to and are above the law to honor warranties

I went here I was ignored the first time the second Jim Wood Talked to me, I told him I did my own work and I did not like calls about radio contracts I did not like junk mail from dealers , He told me said Miller did nor do this.I bought a new vehicle ended up a better deal than used and a used car right after after purchases radio companies and service companies started ringing mt phone off the hook Miller tried to tell me it was not them ,When I received no help from Miller I called Honda I found they were all about marketing so I refinanced my HONDA just to get junk mail from Honda Miller always find some excuse for their Harassment junk mail I Have called Miller and Honda talked to the manager the service manager They try to offer $$ off an oil change, like that is not more marketing Then they say the junk mail will stop but keep sending junk mail . This has been going on for 2 years I paid a high price for Jim Woods lies.I would not but a light bulb from a company this dishonest ! any dealer service for recalls on the Honda will be done some place else My next car will not be a Honda and I will never buy any thing from Miller Vehicle is Ok dealer can not to be trusted.

Jim wood will say anything make a sale My first visit he was told that another dealer would not leave me alone with junk mail and calls about the radio and service policies and marketing he was told I do my own work I did not need this. He said miller did not do this I financed a new Honda . First week I started getting calls about calls about radio the Miller blamed NY state for this I know that is not true I called the state , Honda started sending marketing garbage mail because of their financing so had to refinance two years later they keep sending garbage mail even after several calls to several people telling me this will stop.they have tried to market to me offering $$ off on oil changes when I calling to stop their marketing I did not use the free oil change that came with the vehicle because of how truthful they are. I will keep my word I will not buy anything from them again .they are not truthful to sell a car they will do the same sell parts.I will call them every time I get junk mail and remind them what I think of them

I wish I could give a 1 star review, I would. Place is a joke. Talked to manager Bill in regards to a defective fuel pump that they sold me. He said they would give me it at cost of still over $650. It failed with in the 1 year warranty. Yet they still wont honor it. Place is a joke. Don't buy anything from these jokers. They are a complete rip off. I called Maguire hyundai and they were more then happy to assist. I'd rather drive an additional 30 miles and deal with a company that actually stands behind there parts. So I warn anyone that is thinking of doing business with Miller Hyundai in Vestal, New York. Unless you want to get screwed over, I strongly advise you to call Maguire Hyundai.

My salesman Jim Wood did a first class job on my deal and I purchased the car. I drove the car back to NC and it operated great.

We had a wonderful experience with Miller. Very courteous, knowledgeable and professional. We worked with Zackary who was great! We bought the van!

I would give Miller Hyundai in Vestal, NY, zero stars if this were an option, but unfortunately, it is not. I have always been a customer of Miller, buying a new Hyundai from them, and having my second serviced there and all of the warranty recalls. I spoke with Roger in the service department regarding the excessive oil consumption on my Hyundai, and he quoted me "$44+ tax for the Oil Consumption Test". I wrote all this down while I spoke with him on the phone. I followed up by asking him if there were additional fees, to which he said "no." When I found out Hyundai Corporate wouldn't cover the test, another service advisor called and said the test would be nearly $180! I told him what I was told, and he became argumentative and rude. I then spoke with the Service Director, Ralph Tanzani, who insulted me by saying, "Roger or I was probably confused." Ralph decided to put profit over promise and failed to honor the original price stated. Ralph offered a minor concession, but nowhere near the price I was quoted. To add further insult, Ralph retorts, " I can't coach you on what to do with your vehicle." It's ironic as he's a service advisor. Overall, I would highly recommend anyone not to use Miller Hyundai as they put profit over-promise and are highly disrespectful to customers. It's worth the trip to Ithaca or even shop with other car manufacturer brands.

I’ve been buying cars for more than 40 years and this was the best experience I have ever had. Honest, no pressure and very pleasant. Sam Chinyauong was awesome and I don’t think I will ever buy another car from anybody but him. Sam went above and beyond to help and prepare my car for pick up. Even something as simple as the battery on the fob getting low we called him and had a battery in the mail in 2 days. Great experience Miller, I’ll be back.

Just picked up our new Palisade from Miller's. Anthony Tanzini came in on his day off to make sure everything went smooth and that my wife fully understood all of the features of the car. Top notch service from the sales group, management, finance, etc. Wouldn't shop anywhere else!

We have purchased five vehicles from Miller over the years and have always been very satisfied. We stopped at the dealership and were greeted by Anthony Tanzini who answered all our questions about the Hyundai Tucson. We took a test drive and fell in love with the 2022 hybrid. Working with Anthony we struck a deal and picked up the new car this morning. Our experience with Anthony was enjoyable and he helped us without pressure unlike other dealerships and salespersons. All in all, a very enjoyable car buying experience.