Keller Chevrolet

This dealership took $500 deposit on a vehicle that was not special ordered. The vehicle was already ordered for this dealership and didn't arrive in time. I was forced to go with a different vehicle. They will not refund my $500.00 for which I received nothing. I have physically talked or emailed three different people at Keller with no response. Very bad buisness decision, I will forever voice my opinion about Keller Chevrolet anytime their name is mentioned.

Went above and beyond to get me fixed and back on the road

I have been a customer for a number of years at Keller Chevy and have always found dealing with sales and service personnel to. be a positive experience. Thank you

Very hassle-free buying experience in this crazy market

Appointment was easy to make at a convenient time. Job was completed quickly.

Always a pleasure coming there , place is spotless and everyone is welcoming

I had a 1pm oil change scheduled and I arrived to Keller a little before 1. When I got there the two gentlemen behind the desk told me it would be a bit. They were discussing on how to properly put labor charges on a bill. After 10 minutes they asked what I was there for, took my keys and sent me to the waiting area. At 2:15 the woman next to me made a phone call to ask if she could be late for her 2:45 COVID test. By this point I went to the clerk to ask how much longer. The clerk called back and they told her they just got my car to the back. I sat outside for another 1/2 hour waiting for my car. At 2:50 I received a call my car was done. The gentleman said I wasn’t in the waiting area so he called. I did ask to speak to a manager but Tammy was on the other line. Today I spoke to Dean Jackson, per Dean - it takes an hour for an oil change because of the paperwork GM makes them do -the gentlemen behind the desk didn’t help me right away because GM forced them to update their software and they were learning a new system -GM is to blame that the dealership makes no money in service. Per Dean GM forces them to give free oil changes and that costs the dealership money because a mechanic is paid $70 an hour. With Keller having to do so many oil changes (approximately 600-700 a week) they can’t fit in repairs which is their “real money maker” When I let him know from the time I got their to when I first called to complain it was a bad experience it was someone else’s fault and if I chose to not get another Chevy because of one bad experience “there’s not much he can do” This was my second bad experience with the service department and I would advise people not to go there.

I have always had good service here...last time Angelo in service was more than accommodating and fair. Service Mgr.,Tammy is super. I never thought I would like and trust dealer service.

I went to Keller among other dealers when looking to lease a new vehicle. I did my research beforehand and found that they were honest and forthright in dealing with my questions and concerns. They made it easy to lease a vehicle that fit my needs

It started out OK, but I did some more research on the price of the truck I felt it was grossly overpriced. So I asked if that was the best price. His response was "I have 2 more appointments for this truck today s if you are asking to chop off a thousand I can't do that". His demeanor sounded irritated that I would ask that and with a very rude tone to his voice. Later that week I checked the availability of the truck out of curiosity and it was still available. How did those "appointments" work out for you because we bought a vehicle form another dealer?