Keller Chevrolet

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4.4
(93 reviews)
Visit Keller Chevrolet
Sales hours: 9:00am to 5:00pm
Service hours: 7:30am to 4:30pm
View all hours
Service Sales
Monday 7:30am–6:30pm 9:00am–7:00pm
Tuesday 7:30am–4:30pm 9:00am–5:00pm
Wednesday 7:30am–4:30pm 9:00am–5:00pm
Thursday 7:30am–6:30pm 9:00am–7:00pm
Friday 7:30am–4:30pm 9:00am–5:00pm
Saturday 8:00am–2:30pm 9:00am–3:00pm
Sunday Closed Closed
New (716) 261-1565 (716) 261-1565
Used (716) 951-5949 (716) 951-5949
Service (716) 406-4262 (716) 406-4262

Inventory

See all 70 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since July 2008.
Keller Chevrolet started in 1953 as a small but focused GM Dealership. Today Keller Chevrolet has grown to be the Premium Auto Dealership of choice for Depew Kenmore Orchard Park Hamburg East Aurora West Seneca Williamsville Buffalo Lockport and WNY. At Keller Chevrolet we promise the trust and commitment that you can't find anywhere. Our qualified Chevrolet parts and service departments a short drive from Buffalo values the longevity of your vehicle before and after your purchase whether it be a basic oil change new brakes engine work or even some new tires for your vehicle. We offer shuttle service and are open on Saturdays.
"Charlie.....What A Guy!"

Service center

Phone number (716) 406-4262

Service hours

Monday
7:30am–6:30pm
Tuesday
7:30am–4:30pm
Wednesday
7:30am–4:30pm
Thursday
7:30am–6:30pm
Friday
7:30am–4:30pm
Saturday
8:00am–2:30pm
Sunday
Closed

Reviews

4.4
(93 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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1.0

This dealership took $500 deposit on a vehicle that was

This dealership took $500 deposit on a vehicle that was not special ordered. The vehicle was already ordered for this dealership and didn't arrive in time. I was forced to go with a different vehicle. They will not refund my $500.00 for which I received nothing. I have physically talked or emailed three different people at Keller with no response. Very bad buisness decision, I will forever voice my opinion about Keller Chevrolet anytime their name is mentioned.

Dealer response

cwmiller87, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Keller Chevrolet Inc does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact us at your earliest convenience. Keller Chevrolet Inc Team

Consumer response

As stated I have tryed contacting your dealership. Physically was at your dealership also where I talked with staff. If you would like my mailing address for the check I will provide that. If not, then I will be contacting a lawyer.

5.0

Outstandng

Went above and beyond to get me fixed and back on the road

Dealer response

Thank you for leaving us this great review, Mark Mitri! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Keller Chevrolet Inc Team

5.0

Customer

I have been a customer for a number of years at Keller Chevy and have always found dealing with sales and service personnel to. be a positive experience. Thank you

Dealer response

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Keller Chevrolet Inc Team

5.0

dozer40b@aol.com

Very hassle-free buying experience in this crazy market

Dealer response

CATHERINE J FLINT, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! Keller Chevrolet Inc Team

5.0

Maintenance completed quickly

Appointment was easy to make at a convenient time. Job was completed quickly.

Dealer response

Thanks for the kudos, Patricia. We are glad to hear that the job was completed quickly on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Take care! Sincerely, Keller Chevrolet Inc Team

5.0

Oil change visit

Always a pleasure coming there , place is spotless and everyone is welcoming

Dealer response

Thank you o much for the review Gretchen. Happy to help!

1.0

I had a 1pm oil change scheduled and I arrived to Keller...

I had a 1pm oil change scheduled and I arrived to Keller a little before 1. When I got there the two gentlemen behind the desk told me it would be a bit. They were discussing on how to properly put labor charges on a bill. After 10 minutes they asked what I was there for, took my keys and sent me to the waiting area. At 2:15 the woman next to me made a phone call to ask if she could be late for her 2:45 COVID test. By this point I went to the clerk to ask how much longer. The clerk called back and they told her they just got my car to the back. I sat outside for another 1/2 hour waiting for my car. At 2:50 I received a call my car was done. The gentleman said I wasn’t in the waiting area so he called. I did ask to speak to a manager but Tammy was on the other line. Today I spoke to Dean Jackson, per Dean - it takes an hour for an oil change because of the paperwork GM makes them do -the gentlemen behind the desk didn’t help me right away because GM forced them to update their software and they were learning a new system -GM is to blame that the dealership makes no money in service. Per Dean GM forces them to give free oil changes and that costs the dealership money because a mechanic is paid $70 an hour. With Keller having to do so many oil changes (approximately 600-700 a week) they can’t fit in repairs which is their “real money maker” When I let him know from the time I got their to when I first called to complain it was a bad experience it was someone else’s fault and if I chose to not get another Chevy because of one bad experience “there’s not much he can do” This was my second bad experience with the service department and I would advise people not to go there.

5.0

I have always had good service here...last time Angelo in...

I have always had good service here...last time Angelo in service was more than accommodating and fair. Service Mgr.,Tammy is super. I never thought I would like and trust dealer service.

5.0

New vehicle purchase

I went to Keller among other dealers when looking to lease a new vehicle. I did my research beforehand and found that they were honest and forthright in dealing with my questions and concerns. They made it easy to lease a vehicle that fit my needs

Dealer response

Thank you so much Donald! Don't forget that every other oil change is FREE. We will see you next time!

1.0

Rude sales person

It started out OK, but I did some more research on the price of the truck I felt it was grossly overpriced. So I asked if that was the best price. His response was "I have 2 more appointments for this truck today s if you are asking to chop off a thousand I can't do that". His demeanor sounded irritated that I would ask that and with a very rude tone to his voice. Later that week I checked the availability of the truck out of curiosity and it was still available. How did those "appointments" work out for you because we bought a vehicle form another dealer?

Dealer response

It seems as if we fell short of our standards during your visit and we would like to do what we can to remedy the situation. Please reach out to us at direclty so we may begin to move forward in a positive direction. Keller Chevrolet Inc Team

Read all 93 reviews