Northtown Kia

I am very disappointed with my recent experience at Kia Northtown. I brought my 2023 Kia Forte GT-Line in on Monday to have the cooling fan replaced. The replacement part had already arrived the previous week, and I was told my car would be ready by Tuesday afternoon. When I called on Wednesday to check on the status, the staff spoke to me in a rude and unprofessional manner instead of giving me a clear update. As a customer, I expect to be treated with respect, especially after paying $968 for a cooling fan replacement. Delays can happen, but poor communication and disrespectful customer service are unacceptable. Based on my experience, I would not recommend this dealership to anyone. I will not be returning for future service.

We had a wonderful experience buying our third car from Northtown Kia. Mike M. was great. He was friendly, efficient and very knowledgeable. Ben P. was very helpful and kind. Simone made us feel very comfortable as well. It’s obvious that this group enjoys their careers and it makes a real difference. Thank you for a fantastic experience and awesome car!! Dave and Lucy

Mine has been a very positive experience. Ben Proto and Mike Maniscalco were a great team helping to navigate the sales into my first Kia. It has the features and is the right size for my family's needs.

Don't buy the Zurich extended warranty It's a scam. Dealer will not give you information about what is covered.

Everyone at Northtowns Kia was courteous and honest. After interactions at multiple competitor dealerships in the area, and purchasing a car from Northtowns Toyota 4 years prior, it is obvious that the brand has cultivated a sales and service experience of honesty and transparency, rather than the usual contentious and veiled interactions. All future purchases will start (and likely end) with a Northtowns brand given their consistent high quality of sales and service over the past 6 years.

I bought a used 2022 car from this dealership advertised as “multi-point inspected,” but the very day I drove it off the lot, radiator and overheating lights came on. Within a week, I got a flat on the highway that required a tow. At a real inspection at another shop, all four tires were completely bald, with steel wires showing on the two front tires. The shop also fixed the radiator issue. The dealership gave me the runaround for weeks and never responded. Once they had my money, they didn’t seem to care. This was extremely unsafe and frustrating. I wouldn’t recommend buying here—you risk ending up in a dangerous situation and spending unnecessary money fixing problems that should have been addressed before the car was listed.

Mike Maniscalco and his team made our bad experience with the Acadia into a WONDERFUL experience with our new Kia Telluride! Mike made our transition with the lemon law into a great experience with Northtown Kia! I'd recommend getting your next vehicle from him and his team! Linda Weir

Just purchased my first Kia! We had a great experience with Yusuf from Northtown Kia. He was great to work with and overall had one of the easiest experiences with our lease. We would highly recommend Yusuf for your Kia buying needs.

I was asked to stop into the dealership prior to my appointment so they can assess my vehicle and order parts accordingly. On day of service, I received a call 30 minutes before my expected completion time explaining they only ordered 4 of the 10 pieces needed for the repair. I then had to wait for them to reorder the parts needed and reschedule for another day. The 2nd appointment comes and goes smoothly until I realize the work done was sloppy and that they left excessive amounts of black adhesive on the outside and inside of my vehicle. Zero apologies were given for the many inconveniences and poor quality work.

Worst Dealership ever Service Dept does not know how to fix their own cars and the General Manager Dave, has no authority to help customers - They sold me a defective car and do not stand behind their product - I should be entitled to a replacement vehicle Sharon Weick