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Northtown Kia

(326 reviews)
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 9:00pm
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Sales Service
Monday 9:00am–9:00pm 7:30am–9:00pm
Tuesday 9:00am–9:00pm 7:30am–9:00pm
Wednesday 9:00am–9:00pm 7:30am–9:00pm
Thursday 9:00am–9:00pm 7:30am–9:00pm
Friday 9:00am–6:00pm 7:30am–9:00pm
Saturday 9:00am–5:00pm 7:30am–9:00pm
Sunday Closed Closed

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Reviews

(326 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Northtown Kia from DealerRater.

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We had a really nice experience at Northtown KIA and

We had a really nice experience at Northtown KIA and Haley helped us with patience and was very knowledgable. She guided us through the whole process and helped us to find the cars that really fit us.

We had a really nice experience at Northtown KIA and

We had a really nice experience at Northtown KIA and Haley helped us with patience and was very knowledgable. She guided us through the whole process and helped us to find the cars that really fit us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jeroen, we're delighted to hear that Haley provided such a knowledgeable and patient experience at Northtown KIA. Thank you for sharing your positive feedback!

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First time foreign car buyer, service is great.

First time foreign car buyer, service is great. Car was done after hours shuttle driver went home, quite pleased to hear that they sent an Uber driver to pick me up. Thank you. Washing my car and bringing it to me in the garage it's very impressive, again thank you.

First time foreign car buyer, service is great.

First time foreign car buyer, service is great. Car was done after hours shuttle driver went home, quite pleased to hear that they sent an Uber driver to pick me up. Thank you. Washing my car and bringing it to me in the garage it's very impressive, again thank you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Anthony, we're delighted to hear that your first experience with a foreign car was such a positive one at Northtown KIA! It's great to know our team went the extra mile for you. Thanks for sharing your feedback and enjoy the ride!

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Working with Bailey Braunscheidel made the process go

Working with Bailey Braunscheidel made the process go smooth purchasing my new Kia Sportage! I would recommend him to friends and family members looking to buy a Kia.

Working with Bailey Braunscheidel made the process go

Working with Bailey Braunscheidel made the process go smooth purchasing my new Kia Sportage! I would recommend him to friends and family members looking to buy a Kia.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Recently just bought a 2024 Seltos.

Recently just bought a 2024 Seltos. Great experience. Did not feel judged or taken advantage of. Bradley Toole was a great sales rep. 10/10 recommend anybody to work with him. He makes the process easy and is willing to listen and work with you and your budget.

Recently just bought a 2024 Seltos.

Recently just bought a 2024 Seltos. Great experience. Did not feel judged or taken advantage of. Bradley Toole was a great sales rep. 10/10 recommend anybody to work with him. He makes the process easy and is willing to listen and work with you and your budget.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Mike Maniscalco great sales rep.

Mike Maniscalco great sales rep. very helpfull. freindly and knowledgeable would buy from him again, thanks Mike

Mike Maniscalco great sales rep.

Mike Maniscalco great sales rep. very helpfull. freindly and knowledgeable would buy from him again, thanks Mike

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I had a great experience at Northtown Kia!

I had a great experience at Northtown Kia! Everyone was very helpful and accommodating. The price was right and they went above and beyond to make sure I had everything I needed for my car.

I had a great experience at Northtown Kia!

I had a great experience at Northtown Kia! Everyone was very helpful and accommodating. The price was right and they went above and beyond to make sure I had everything I needed for my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Sad

Love my vehicle but the customer service in service is disappointing. When you call you get transferred to the call center which never returns calls.

Sad

Love my vehicle but the customer service in service is disappointing. When you call you get transferred to the call center which never returns calls.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Outstanding Customer Service from Northtown Dealer

I would recommend this dealership! They are very professional and knowledgeable about there vehicles. Great customer care also amazing team of workers! I never had a bad experience with this dealership.I only go here for my vehicle needs to be addressed. Northtown keep being the best!! Im a satisfy customer!!

Outstanding Customer Service from Northtown Dealer

I would recommend this dealership! They are very professional and knowledgeable about there vehicles. Great customer care also amazing team of workers! I never had a bad experience with this dealership.I only go here for my vehicle needs to be addressed. Northtown keep being the best!! Im a satisfy customer!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Call back every week to see if we’re ready to fix

Called to have a recall software update, taken care of on my Kia that’s already had several several recalls for everything from starting on fire to the engine, blowing up to now being so easy to steal. It’s ridiculous and was basically laughed at and told to call back weekly to see when they’re ready to do the update. Very disgusted with this dealership

Call back every week to see if we’re ready to fix

Called to have a recall software update, taken care of on my Kia that’s already had several several recalls for everything from starting on fire to the engine, blowing up to now being so easy to steal. It’s ridiculous and was basically laughed at and told to call back weekly to see when they’re ready to do the update. Very disgusted with this dealership

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Northtown rocks

Outstanding service with a smile. The staff does an outstanding job making me feel welcome and comfortable while waiting for the work to be completed.

Northtown rocks

Outstanding service with a smile. The staff does an outstanding job making me feel welcome and comfortable while waiting for the work to be completed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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