Northtown Kia

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
311 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    September 29, 2019

    Amazing staffs in the Service Dept and shuttle drivers are friendly and fast service. KIA should have loner car for Service more than 1 hour

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 27, 2019

    DO NOT TRUST At the end of August I hastily put a deposit on a car that I thought was a steal. After doing my homework I realized it wasn't worth "the... absolute lowest they could possibly go".. I returned September 3rd to get my deposit back. After filling out a form I was told, "you should receive your deposit by September 13th, if you don't give us a call." I called on September 16th and left multiple messages to the finance department, which is where I was sent each time, and no one returned my calls. I later texted my sales representative and he told me it takes a little longer than that to get a deposit back. I walked in on August 30th with cash and it's almost a month later and I don't have my money back from a "local" company. This is absolutely unacceptable. I will be heading to small claims court on Monday. Best believe I'm telling EVERYONE I know not to go to this horrible dealership.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • March 22, 2018

    I hate shopping for a new car because some salesmen are very pushy. I am never forced into anything I do not want at Northtown Kia. They always understand... my needs and work with me so that the payment fits in my budget. All the people I come in contact with are very friendly and accommodating. I would highly recommend this dealership to anyone looking for a new or used vehicle.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    This is wonderful to hear. Thank you for sharing your experience, Brian!

  • 5.0 out of 5
    May 6, 2018

    The shuttle is great,drivers nice and so courteous efficient. Very convenient to drop your car off for service. Service dept is very good. Not a hassle... at all to have my car serviced.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Kathy for the feedback about your recent visit. We appreciate it and are always looking to improve. Have a great day.

  • 5.0 out of 5
    March 4, 2018

    This was my first time getting a car on my own and everyone was so helpful and kind! I was first looking at a car that turned out to be out of my price... range and they helped me find one that was a better fit and I absolutely love it. Definitely would recommend to anyone looking to get a new car!!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    This is wonderful! Congrats on your new vehicle and thank you for choosing northtown!

  • 5.0 out of 5
    February 27, 2018

    I went in to look at financing a new 2018 Kia Sportage and everyone was so accommodating. I spoke to several people during the buying process and I was... very happy with their assistance. I got a great deal on a lease for the Kia Sportage and was able to get everything I wanted in the car. I would highly recommend Northtown Kia. They also have amazing cookies and the dealership is very nice.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your feedback, Blair! Congrats on your new vehicle!

  • 4.0 out of 5
    February 4, 2018

    I am a consumer who likes direct sales people who listen to my goals and don't try to push more than what I need (offering options is far different from... being pushy). That is exactly what I got in Mr. Britt - with good humor as a bonus. The company worked with me to get the car and package that I wanted at an affordable. price.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    This is wonderful to hear. Thank you for sharing your experience with us!

  • 5.0 out of 5
    January 22, 2018

    We went to Kia Dealer, although our lease wasn't going to up for 3 more months. We were approached by Sales Consultant Mohammed Al Faouri Who showed... us The Kia Sorento 2018. I Immediately fell in love with this car. Being the good sales man he is I drove away with that car the next day!!!! I couldn't be happier . I cant say enough about how wonderful All the staff was at Kia Especially Mohammed Thank You

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    This is wonderful to hear, Donna! Thank you for your trust and your business. congrats on your new vehicle!

  • 4.0 out of 5
    January 7, 2018

    Turned in our first lease. Both our salesman and business manager were accommodating(although they wanted us to lease another vehicle thru them). I do... like Kia Northtowns. I was disappointed that apparently the other car i was looking at wasnt supposedly available. I will prob b back

    4.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Let us know if there is anything we can do to help. Please feel free to reach out at any time. Danielle Schreiber Marketing Coordinator Northtown Au...tomotive Co. d.schreiber@northtownauto.com

  • 5.0 out of 5
    December 13, 2017

    efficiency was surprising. Have not had such a fast and friendly experience in 52 years of car ownership.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the 5 stars!

View More Reviews