Van Bortel Subaru of Victor

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4.9
(286 reviews)
Visit Van Bortel Subaru of Victor
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 9:00pm
View all hours
Service Sales
Monday 7:30am–9:00pm 9:00am–7:00pm
Tuesday 7:30am–9:00pm 9:00am–7:00pm
Wednesday 7:30am–9:00pm 9:00am–7:00pm
Thursday 7:30am–9:00pm 9:00am–7:00pm
Friday 7:30am–9:00pm 9:00am–6:00pm
Saturday 7:30am–9:00pm 9:00am–5:00pm
Sunday Closed Closed
New (585) 444-1899 (585) 444-1899
Used (585) 670-6201 (585) 670-6201
Service (585) 670-6199 (585) 670-6199

Inventory

See all 64 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since August 2004.
When you meet Kitty Van Bortel-as so many customers of her three dealerships do every day-you know that she's the powerhouse behind the enormous consistent success of Van Bortel Subaru and Van Bortel Ford and Van Bortel Used Car Center. Kitty owns one of the top selling Subaru dealerships in the nation as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing privately held companies in the greater Rochester NY area.
"There's Nothing We Won't Do For You!"

Service center

Phone number (585) 670-6199

Service hours

Monday
7:30am–9:00pm
Tuesday
7:30am–9:00pm
Wednesday
7:30am–9:00pm
Thursday
7:30am–9:00pm
Friday
7:30am–9:00pm
Saturday
7:30am–9:00pm
Sunday
Closed

Reviews

4.9
(286 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

Hands down the best dealership ever! They always treat...

Hands down the best dealership ever! They always treat you like family and are willing to go above and beyond for you! I will never go anywhere else!

Dealer response

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

5.0

I was strung along by a local dealer. Reconnected with...

I was strung along by a local dealer. Reconnected with Theresa Scott who maneuvered a 'perfect deal'. Victor store had a great vibe. Efficient too.

Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Van Bortel Subaru of Victor!

5.0

bought my 1st subaru

It was painless, no hassle - got what I wanted and then was asked by manager if I was pleased or did I have any other questions while I was in the finance office finishing paperwork. Michelle has just contacted me to see if I need anything else after 6 months of owning the car. Great customer service.

Dealer response

Hi, thank you so much for your positive comments about Van Bortel Subaru of Victor! Please let us know if you have any additional questions about services you received and thank you again for choosing Van Bortel Subaru of Victor!

5.0

Cody was great to work with! He didn't pressure me into...

Cody was great to work with! He didn't pressure me into buying or make me feel rushed. He listened to my situation and helped me find the best car for me! When looking for my car I reached out to several dealers but his pleasant and professional service made me go back and he worked with me to get the best deal possible. It was an amazing experience!

Dealer response

Paige, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

5.0

My overall experience was great! Was my first time buying...

My overall experience was great! Was my first time buying a new vehicle, Cody and the VanBortel staff did an amazing job finding me exactly what I was looking for even though it was not on their lot. Excellent customer service.

Dealer response

Nate, thank you for your high star rating. We're happy to see that your experience with us was excellent! Our team is available should you require any extra help. Safe travels!

5.0

This is the third Outback we have purchased from...

This is the third Outback we have purchased from VanBortels. We always ask for Theresa b/c she is an honest, straight shooter, who knows the product.

Dealer response

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

5.0

I just bought a 2020 Forester Limited loaded, in Feb....

I just bought a 2020 Forester Limited loaded, in Feb. Theresa made it easy and painless. I never felt pushed into an option. I always feel connected with VanBortel, yet never pestered. Theresa checked in with me about a week after I had been driving my new Forester to see how things were going. If you have not bought a car in quite some time, you are in for a big surprise at all of the changes. When you are ready for a different vehicle ask for Theresa. You won't be sorry. Enjoy the ride.... smiling!

Dealer response

Sally, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Van Bortel Subaru of Victor!

5.0

Excellent experience

It was great working with Theresa. She was very professional and knowledgeable. I felt no sales pressure and would highly recommend her. I have yet to use the service department except for explanation of some of the features and they were very knowledgeable as well.

Dealer response

Linda, thank you for your kind words! We're happy we could help. Thank you so much for choosing Van Bortel Subaru of Victor as your first choice for service! Safe travels!

5.0

Cody always gets back to me right way. He also answers...

Cody always gets back to me right way. He also answers all my questions and helps me understand. I always feel like with ever interaction with victor Subaru that it is a good experience!

Dealer response

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Van Bortel Subaru of Victor!

5.0

This is Outback #9 for me

I have been a Van Bortel customer for many years and have enjoyed all the sales and services experiences there. This was my first time with Cody Barkley and he was just the right amount of friendly, professional and knowledgeable.I also appreciated all the help learning about the new technology in the car.Thank you to Kitty and all her staff for making Van Bortel Subaru the best dealership in the area!

Dealer response

Mabelle, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Read all 286 reviews