[{"id":217415,"firstName":"Theresa","lastName":"Scott","titleText":"Salesperson","shortBioText":"Theresa arrived at Van Bortel Subaru in 1998 to apply for a receptionist position, but Kitty observed her bubbly personality, reviewed her resume, including retail management experience, and hired her on the spot for sales. The youngest of 17 children, Terry grew up in East Rochester and now lives in Penfield with her three children and her husband Tom. Being with her family is the highlight of her day!","emailTxt":"tscott@vanbortelsubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":36,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14348/employees/3ef3ac476e53.jpg","drDealerId":14348,"dealerEmpStartDtUtc":"888710400","industryStartDtUtc":"888710400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":576332,"firstName":"Susanne","lastName":"Bean","titleText":"Sales Consultant","emailTxt":"sbean@vanbortelsubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14348/employees/b40bda052407.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":576272,"firstName":"Cody","lastName":"Barkley","titleText":"Sales Consultant","emailTxt":"cbarkley@vanbortelsubaru.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":16,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14348/employees/3e8f1be66746.jpg","drDealerId":14348,"dealerEmpStartDtUtc":"1412121600","industryStartDtUtc":"1412121600","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":217474,"firstName":"Marnie","lastName":"Race","titleText":"Service Advisor","shortBioText":"In 2003, Marnie joined us with 13 years of Social Work experience as a Rehabilitation Coordinator and an Admissions Coordinator. Prior to that, she attended St. Bonaventure University where she earned a B.A. degree in Psychology. When she?s not at the dealership, Marnie canoes, hikes and runs her own dog obedience school. In 2006, Marnie was voted Employee of the Year.","emailTxt":"mrace@vanbortelsubaru.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":23,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14348/employees/64593793-cb09-4394-8558-baeecf0cb827.jpg","drDealerId":14348,"dealerEmpStartDtUtc":"1054425600","industryStartDtUtc":"1054425600","certifiedEmployee":false,"deptDscrp":"Service"},{"id":576386,"firstName":"Jessica","lastName":"Iuppa","titleText":"Finance Manager","emailTxt":"jiuppa@vanbortelsubaru.com","combinedEmpAvgRatingNbr":4.6,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14348/employees/21b30a5ef803.jpg","drDealerId":14348,"dealerEmpStartDtUtc":"1541030400","certifiedEmployee":false,"deptDscrp":"Finance"},{"id":217420,"firstName":"Shawn","lastName":"Pies","titleText":"Sales Consultant","shortBioText":"In 1990 Shawn secured his first automotive sales position. He then joined Van Bortel Subaru in 1997 for 8 successful years and moved on to an outside sales position selling heavy equipment for 5 years. In 2010, Van Bortel Subaru welcomed Shawn, with his 20 years of sales experience, back to the Sales Team. When he's not at the dealership, Shawn spends time with his three children.","emailTxt":"spies@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14348/employees/e5d8b8d1-df75-4144-b51e-d34cbba1432b.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":217478,"firstName":"Steve","lastName":"Sevensma","titleText":"Service Advisor","shortBioText":"Steve joined the Service Team in 2007 and has over 35 years of Service and Parts experience. He is married with a daughter in college and is an avid outdoors-person.","emailTxt":"ssevensma@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":12,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14348/employees/493eb5c7-2047-4d3f-aacf-ed30ff4c77ee.jpg","drDealerId":14348,"dealerEmpStartDtUtc":"1188604800","industryStartDtUtc":"431222400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":217411,"firstName":"Peter","lastName":"Rosser","titleText":"New Car Sales Manager","shortBioText":"Pete Rosser arrived at Van Bortel Subaru in 1995 with considerable retail sales experience. His long career at this dealership began while Kitty Van Bortel was still selling cars herself every day\u001aso he learned his skills directly from her, and internalized her fair-deal philosophy. Pete lives in Victor with his wife and three children (including twins), and he plays golf and many other sports. Peter was voted Employee of the Year in 2002.","emailTxt":"sales@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14348/employees/72758cf31075.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":217426,"firstName":"James","lastName":"Bertino","titleText":"Salesperson","shortBioText":"James started working at the dealership in 2005 while he was attending college pursuing his Bachelor's degree in History/Education. While still working, he then went on to earn his Master's Degree in International Studies.\r\nJames and his fiancé are getting married in the fall of 2013. In his spare time, he gets outdoors and enjoys boating and fishing.","emailTxt":"jbertino@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14348/employees/9c60c35d178f.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":217402,"firstName":"Kitty","lastName":"VanBortel","titleText":"Founder","shortBioText":"When you meet Kitty Van Bortel - as so many customers of her two dealerships do every day - you know that she's the powerhouse behind the enormous, consistent success of Van Bortel Subaru and Van Bortel Ford. Kitty owns the top selling Subaru dealership in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area.","emailTxt":"kitty@vanbortelgroup.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14348/employees/72a30344-5a4e-420f-9566-62eba22f06c3.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":576362,"firstName":"Ashley","lastName":"Champion","titleText":"Sales Consultant","emailTxt":"achampion@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14348/employees/f17fc31d82f8.jpg","drDealerId":14348,"dealerEmpStartDtUtc":"1483228800","industryStartDtUtc":"1414800000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":585648,"firstName":"Brandon","lastName":"Piacentino","titleText":"Sales Consultant","emailTxt":"brandonp@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14348/employees/42e3780d033f.jpg","drDealerId":14348,"dealerEmpStartDtUtc":"1569888000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":579267,"firstName":"Josh","lastName":"Donoghue","titleText":"Service Advisor","emailTxt":"jdonoghue@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":576330,"firstName":"Raymond","lastName":"Burke","titleText":"Internet Sales Manager","shortBioText":"","emailTxt":"rburke@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14348/employees/db067313691a.jpg","drDealerId":14348,"dealerEmpStartDtUtc":"1541061660","industryStartDtUtc":"1535791321","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":217414,"firstName":"Benjamin","lastName":"Wakefield","titleText":"New Car Inventory Manager","emailTxt":"bwakefield@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14348/employees/51afd526b20a.jpg","drDealerId":14348,"dealerEmpStartDtUtc":"1188604800","certifiedEmployee":false,"deptDscrp":"Management"},{"id":576360,"firstName":"Michelle","lastName":"Lessord","titleText":"Sales Consultant","emailTxt":"mlessord@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14348,"dealerEmpStartDtUtc":"1538352000","industryStartDtUtc":"878342400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":576384,"firstName":"Shannon","lastName":"Forney","titleText":"Finance Manager","emailTxt":"sforney@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Finance"},{"id":217471,"firstName":"Tim","lastName":"Smith","titleText":"Senior Master Certified Technician","shortBioText":"Tim started working at Van Bortel Subaru in 2002 with 10 years of technical experience behind him.","emailTxt":"placeholder6@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":2,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14348/employees/1da6a1da-7787-4ba6-840b-eeb3b9934944.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":579259,"firstName":"Kelly","lastName":"Kisner","titleText":"Service Advisor","emailTxt":"kkisner@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14348,"dealerEmpStartDtUtc":"1496275200","certifiedEmployee":false,"deptDscrp":"Service"},{"id":576387,"firstName":"Nick","lastName":"Bills","titleText":"New Car Sales Manager","emailTxt":"nbills@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14348/employees/726a17b1f2be.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":579271,"firstName":"Olivia","lastName":"Zacharias","titleText":"Service Advisor","emailTxt":"ozacharias@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":579266,"firstName":"Bob","lastName":"Heil","titleText":"Service Advisor","emailTxt":"rheil@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":217435,"firstName":"Jeff","lastName":"Ellis","titleText":"Parts Manager","shortBioText":"\"I like the Van Bortel philosophy, and the way Kitty does business.\"\r\n\r\nJeff should know that since he's been the Parts Manager at Van Bortel Subaru since 1995! Prior to that, he had 17 years of parts and management experience.\r\nHe lives with his wife Lori, 2 daughters Jessica and Samantha and their dog Ringo. Jeff's hobbies are playing guitar and the piano.","emailTxt":"jellis@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14348/employees/6ba21947-dbb6-4aad-aaf6-2f55e504ca4d.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":578438,"firstName":"John","lastName":"Moon","titleText":"Sales Consultant","emailTxt":"Jmoon@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":579270,"firstName":"Joseph","lastName":"Gacioch","titleText":"Express Service Advisor","shortBioText":"","emailTxt":"jgacioch@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":579264,"firstName":"Matt","lastName":"Wilkin","titleText":"Service Advisor","emailTxt":"mwilkin@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":576389,"firstName":"Michael","lastName":"Crowley","titleText":"Manager","emailTxt":"mcrowley@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14348/employees/7650e32943c6.jpg","drDealerId":14348,"dealerEmpStartDtUtc":"1414800000","industryStartDtUtc":"1414800000","certifiedEmployee":false,"deptDscrp":"Management"},{"id":578462,"firstName":"Monty","lastName":"Harshfield","titleText":"Sales Consultant","emailTxt":"mharshfiels@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":217458,"firstName":"Nate","lastName":"Schapp","titleText":"Parts Associate","shortBioText":"Nate came to work for Van Bortel Subaru in 2005 because he wanted to work with his friend Jim Shaw. Prior to that, he spent 3 years doing carpentry work.\r\nWhen he's not working, snowboarding and motorcycling are top priorities.\r\nNormal 0 false false false EN-US X-NONE X-NONE MicrosoftInternetExplorer4","emailTxt":"placeholder2@vanbortelsubaru.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/14348/employees/cb833077-ff46-4e6f-9b2c-ea8c679e3c33.jpg","drDealerId":14348,"certifiedEmployee":false,"deptDscrp":"Parts"}]

Van Bortel Subaru of Victor

4.9 out of 5 4.9
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 9:00 PM

Van Bortel Subaru of Victor Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 9:00 PM

Tuesday

7:30 AM - 9:00 PM

Wednesday

7:30 AM - 9:00 PM

Thursday

7:30 AM - 9:00 PM

Friday

7:30 AM - 9:00 PM

Saturday

7:30 AM - 9:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2004

When you meet Kitty Van Bortel-as so many customers of her three dealerships do every day-you know that she's the powerh

...

ouse behind the enormous, consistent success of Van Bortel Subaru and Van Bortel Ford and Van Bortel Used Car Center. Kitty owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area.

""There's Nothing We Won't Do For You!""

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
267 lifetime reviews. Includes reviews of Van Bortel Subaru of Victor from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 18, 2019

    This is the second new Subaru Forester that I have purchased from this dealership. I was very satisfied both times with the purchasing process. I was... very pleased with the service department whenever I needed my first Forester serviced and all problems were resolved to my satisfaction. I have referred people to this dealership and have tried to steer potential customers to purchase a Forester. I think the Forester is a great vehicle and Van Bortel is a great dealership.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Theresa Scott

    Salesperson

    (5.0) 36 reviews

    Marnie Race

    Service Advisor

    (4.6) 23 reviews

    Peter Rosser

    New Car Sales Manager

    NOT RATED

  • 5.0 out of 5
    December 18, 2019

    By far the best service @ Van Bortel. Josh Donoghue goes above & beyond when I need service done on my Forester, I recommend it to everyone that has a... Subaru for service. 🌟🌟🌟🌟🌟

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Josh Donoghue

    Service Advisor

    NOT RATED

  • February 27, 2018

    We are new to this area so weren’t really sure where to shop for a new vehicle. We had a number of very stressful experiences with car dealerships and... came prepared for a sleazy salesperson to approach us and spend hours dickering over the final price. We were very pleasantly surprised by the professionalism of the salesman. We drove the cars we were interested in and received a fair trade in price and amount for the new car. Everything went so smoothly. We wouldn’t hesitate to buy another car from this dealership. Thank you Simo.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    December 16, 2019

    Cody got me the car I wanted within my financial requirements without any pressure or drama. We were able to quickly close the deal as soon as my 2020... Outback arrived at the dealership.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Cody Barkley

    Sales Consultant

    (4.9) 16 reviews

    Jessica Iuppa

    Finance Manager

    (4.6) 5 reviews

  • 4.0 out of 5
    November 28, 2019

    Brandon's demeanor was welcoming and his attention to us was heart warming. We enjoyed a splash of humor in our back and forth. We feel that he represents... the dealership in a very positive way. Everything else about our experience in buying a new car was acceptable and we were treated with courtesy by everyone we had to do.

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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jessica Iuppa

    Finance Manager

    (4.6) 5 reviews

    Brandon Piacentino

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    November 18, 2019

    Brandon answered all the questions I had about the car I was interested in and helped me get the one not driven yet. I'm satisfied with the car I bought.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brandon Piacentino

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    November 18, 2019

    Brandon was very helpful, listened to what I was looking for in a car and made the whole car buying experience a breeze. I would recommend Van Bortel... Subaru of Victor and Brandon in particular to anyone looking for a certified used car.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brandon Piacentino

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    November 12, 2019

    I enjoyed Cory very much. He is a great salesman. And VanBortel is a great dealership. I enjoy my car very much. Hope it works great in snow.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Cody Barkley

    Sales Consultant

    (4.9) 16 reviews

    Jessica Iuppa

    Finance Manager

    (4.6) 5 reviews

  • 5.0 out of 5
    October 24, 2019

    This was our second Forester purchased from VanBortel in Victor. Michelle was extremely professional and made the buying process so very pleasant! We will... return!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Michelle Lessord

    Sales Consultant

    NOT RATED

  • 5.0 out of 5
    October 17, 2019

    I have purchased two Subaru Imprezas from this dealership. The experience is nothing but smooth. They give you the best price! I did everything online... and was only at the dealership 45 minutes. Signed the papers and talked. I have sent several of my friends to this dealership and they all say the same thing. Why can't all dealerships be like Van Bortel? I have no idea why not. But they should.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Theresa Scott

    Salesperson

    (5.0) 36 reviews

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