Bob Johnson Chevrolet

I will preface this in saying if I could rate them a zero I would. Buying a car is easy... anyone can do it, its what happens after the sale that counts... and how they take care of you as their customer. We owned the vehicle for just over a year. During that year our vehicle was in the shop 12 different times and spent almost 2 months total in service. Everything went wrong everything from brakes/tires to suspension to head gaskets and engine lifters. I had enough, so I called and called the general manager who never called me back. After weeks I called the regional Manager Rob Scott who never called me back until I had called him a handful of times.. I was told the general manager had been fired and there was a new one he would take care of me. I finally got in contact with the General Manager Matt. He promised to take care of me due to all the hassles I had received. In reality he didn't offer me anything. He offered less than book trade and no discounts on anything used. The only thing that was offered was $2000 off a brand new vehicle. I got so fed up that I went to a different dealer who ended up giving me $2300 more on my trade and actually took care of me. Stay away from these jokers at all costs like I said, buying a car is the easy part, it's what happens after the sale that counts the most.

Sales personnel were very thoughtful and courteous. A great experience with no screwing around! Dealt with only ONE person. Would recommend to others looking... for a good used vehicle.

Anne Lakis is the best salesperson in the business. I highly recommend her!

This is a family run business run by con artists. Classic bait and switch on car parts. They charge you for something and then good luck getting what you... paid for! Cheap replacements. You've been warned.

Bought a used car using online search, got excellent deal from them. This location have excellent customer service..!! Sales person- Nick Bellucio was... really patience and supportive starting from my initial inquiry to all the way purchasing the vehicle. Eric Pampert helped great on finance side.

I was very pleased with the service I received from Ceallachan Kelly and Corey Sherwood . They took the time to explain things in detail. they were patient... and made sure i understood how things worked . Ceallachan was thorough in the process of going over the paper work and completing the lease . Corey took his time to explain in detail every thing in the truck and made sure i understood how everything worked Thank you very Ceallachan and Corey.

This was my fourth truck from BJC. Always a smooth, quick transaction with minimal back and forth. My previous sales rep retired but my new rep picked... up where he had left off. All the employees there are great to work with!

Overall we had a great experience purchasing our first car. Our salesman, Ceallachan, was enthusiastic and attentive to our interests. He was also willing... to work with us and helped us stay within our budget, while also incorporating some key features in to the deal. Ceallachan was very communicative and honest when an issue arose that led to him having to find a different car for us, as the one we planned on buying we later found had a work order. George in finance was quick and to the point, making a somewhat tedious part of the buying process painfree and efficien. Corey in the N.E.R.D crew was very helpful when antiquating us to the different features of the car. It was a nice way to wrap up the deal.

Quick, friendly and very knowledgeable. Sim was very helpful in explaining new features in the vehicle, as well as refreshing my memory on old ones. Brady... is the best sales person in Western NY and went above and beyond. Couldn't be more pleased.

We have been leasing cars through Bob Johnson for over 6 years and love our experience each time. We always work with Ray who makes the process easy and... enjoyable.