Bob Johnson Chevrolet - Rochester

As always, our experience with Bob Johnson Chevy and our sales person Chris Codd was fast, easy and very enjoyable. This is why we keep going back!

In case you do not want to read a novel, the bottom line is their communication and organization is subpar at best and that will make even the most simple service requests difficult. But here is the full account: In March 2025, our car was serviced at Bob Johnson. On this day we took care of a recall, got inspected, and lastly a battery replacement. I dropped off the car for my wife and let the service advisor know I was waiting, he noted it on the account. Well during the inspection something failed and he still decided to call my wife instead of finding me in the waiting room. Communication error at the least. We allowed Bob Johnson to do the fix and after a 6 hour wait I was finally done with what was supposed to be a 2 hour appointment. In May 2025, we brought our car to a local mechanic to get the engine temp sensor replaced. Upon this visit the shop checked the batter and their Interstate test came back with the code "Replace Battery" and I let them know that we just got a new one in March. They recommended I go back to the original dealer to get it swapped out via the warranty. In June 2025, we brought the care back to Bob Johnson to get the battery swapped and they needed to run their own test on the battery and that would take 2 hours to charge and test the battery. The battery came back good on their test and therefore they were not willing to swap out the battery. The service advisor mentioned after I expressed concern about this battery that because we have done this once we likely won't have to do the battery test should it happen again. In July 2025, after the car sat for 3-4 days during vacation, the car was completely dead and I couldn't even get the key out because of a safety feature of a dead battery of the car. We got the car jumped and made an appointment with Bob Johnson. Upon arriving at the appointment I gave the service advisor my number and asked they contact me as I have a little more flexibility in my day. This was a drop off appointment and I took the shuttle back home. The shuttle was the best part of my experience. And around 4pm that day the shop calls and leaves a voicemail for my wife. Their voicemail said the battery was fine and they were keeping the vehicle overnight She tried to call back within 5 minutes and left a voicemail. It was after 330 the next day we called and left another voicemail as the first one was not returned. We also tried calling the service department to get any assistance we could. Finally they called back around 4pm and let us know we could pick up the car and there is nothing wrong with the battery. They even surmised that we could have left a light on and that is why the car was dead. We were also told they close by 6, so that left us little time to plan. We arrived around 5:30pm and I asked to speak to a manager because at this point I have spent close to 10 hours of my time with this issue and the horrible communication and organization I received there. Clay took me into the office and we discussed the specifics of the case. At one point he said they would not leave us high and dry and offered us additional options for testing. I asked why wasn't this offered over the phone and why do I have to keep coming here and wasting my time. I also informed them they are not to touch anything else with the vehicle. Upon leaving, I asked Clay if he was the manager and he stumbled over his words as he is a manager but he stopped short of saying he was a service manager. So I am not entirely sure who I was speaking to. We will not go back to Bob Johnson for service and honestly I regret doing anything outside of the recall work there. I am not an expert so I am not saying it is the battery, but if it is we are out $300. And if it isn't they never offered options when they had the vehicle. Lesson learned not to use dealerships for services. If you are looking for a shop that is helpful, honest, communicates, and organized, please do not bring your car here for service.

Stay clear of this place when it comes to services. Don't take my word for it, do your own research and look up reviews for yourself regarding services. Nothing worse than buying a new car and then realizing the service is awful. Was a great place before it was bought out...do yourself a favor and go down the road to Van Bortel. My daughter bought her car from there and no the quantity isn't as good BUT who care about quantity when you need your car fixed correctly.

My sales man Benny did a great job very nice experience.i will definitely buy another car from him & the Bob Johnson dealership.Everyone there was awesome

TY is an amazing salesman! Very accommodating and knowledgeable! Definitely goes the extra mile to make sure his customers leave satisfied!

This dealership and its staff made my car purchase a wonderful experience from the salesman to the Sales manager. The process was easy and I was very happy with my purchase.

Excellent sales person - Ralph at Bob Johnson Chevy - went above and beyond 10/10 - he got me a great deal - next day delivery - found me exactly what I wanted - Austin in finance was amazing as well, especially with my little ones. Well oiled machine at this dealership. Very pleased with my purchase. Thanks!

Great staff! Excellent and convenient facilities. Pricing was easy and seamless. A great place to buy or lease a Chevy. Ask for Eddie Jackson for a great purchasing experience.

Very easy to work with and helped make the buying process as painless as possible.

Our family has now purchased 6 vehicles from Bob Johnson. Len Zaccaglino is the only salesman I trust to get me the best and most fair deal on a vehicle. He is always a pleasure to work with. He makes the buying process not only less stressful but also enjoyable. I have purchased probably close to 20 vehicles in my life and I can't imagine every buying another vehicle elsewhere. The entire Bob Johnson Chevy team from the front desk, to the sales people, to the financial team all the way to service are top notch. We recommend them to all of our friends and family.