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Woodfield Lexus

(2,388 reviews)
Visit Woodfield Lexus
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 501-3560 (866) 501-3560
Used (888) 573-0957 (888) 573-0957
Service (866) 230-3535 (866) 230-3535

Reviews

(2,388 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Woodfield Lexus from DealerRater.

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Service at Woodfield Lexus

I called from right next door to the dealer and asked if I could get in for an oil change and inspection and was told yes, I could come as soon as I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Good Service

The people in the Service Dept. were great. They took care of my car and got it back to me quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Honesty is always needed

Mark D. was very honest and helpful when we visited. Helped my wife and I get on the right track to return and purchase a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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REPAIR WORK

Extremely polite and knowledgeable! Representative went out of his way to keep me updated on repair work needed. I know when I leave this dealership (I have a very old car, 1999) professional work has been done and I don't worry about driving the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Car Repair

I am very pleased with the work that was recently completed on my IS250 by Woodfield Lexus. Mike Evans was the service associate that handled the work order for my car. He was very thorough in explaining all the repairs that my car needed. While my car was being repaired, he kept me abreast of the work that was being done and of any future repairs that would soon be required. Every time I take my car in to Woodfield Lexus for service, I feel it will be well cared for which is very much appreciated, thanks to Mike and the service team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service is always great

I've been a Woodfield Lexus customer since 2005, having traded in my M3 for an IS350. I'm now on my second Lexus (ISF). Service is the reason why I keep recommending and coming back to Woodfield Lexus. Thumbs up

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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A satisfied customer.

Frank was wonderful to work with. We appreciated his patience and ended up getting a car we love.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Customer Sevice

This dealership is the best experience a consumer can have with purchasing a car. From the front end, through service it has been a pleasure to deal with all aspects. I have 180K miles on my car and has faithfully maintenance my car. The service is fair and just and they never try to upsell, which is a change from the norm.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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New car

Mark was very helpful and very professional. (Not annoying) like most experiences I have had. He mad sure my options met my needs and he tried to make sure what I bought was what is going to fit me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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2008 Lexus 400 H

David Thermen was my consultant and was very helpful and professional. This is our "twin" car identical to 2008 400 H automobile we currently own...we love them!! So this was the first service on this one and David was very helpful in correcting a wiper blade issue...(was put on backwards and was screeching on the window) David took it apart and reinserted it correctly. He could have just sold me another on but he did the right thing. Thanks David. Regards, Harry Reynolds

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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