Woodfield Nissan

My Altima broke down while I was driving through Chicago, so I had it towed to Woodfield and had it serviced. After I drove the 4 hours back to pick it... up, I realized both my back tail lights were busted out with glass still attached, as well as a giant dent on near the right tail light that had not been there when I dropped it off. Talked to Mike and the general manager, both of whom were HORRIBLY rude and awful to me. They told me the back lot that my car was in had cameras, but they don't work, and that they didn't take any pictures of my car before servicing it like they normally would do because it was towed in. They proceeded to imply that I had damaged my car and was trying to scam them, as well as saying my car is old and beaten up anyways, and therefore the damage "tied in" with the rest of my car, which has some minor paint sun damage. As a customer, I felt ridiculed and blamed for damage to my car which I left in their lot with the understanding that it was safe and secure. Their customer service was so appalling and I wouldn't recommend them to my worst enemy. My car left in worse condition than when I brought it in.

Where do I even begin. Recently purchased a car from them. I knew what I wanted, but they were not willing to budge for me and make my payment what I... wanted. Finally when we get them down to the price it should be, they bring out the buyer guide and tell me to sign without even telling me what I'm signing. I asked, what is this? And they said the buyers guide. I said, I don't even know what my payments are going to be, you have only given me a "ball park", I have nothing for certain. He then took the sales paper away, and took me to my next "favorite" person, Paul. I have never met someone in my life who was just so full of himself and so ???salesman??? like until I shook hands with this animal. He has got to be the biggest joke you have in there.. He was so beyond rude, made my experience in buying the car the worst. Repeatedly attacked my friend for being the "brains in the operation", and attacking him about "3rd party warranties". He had no idea what I was Even purchasing.. I told him several times I wasn't purchasing yet, that I haven't even signed anything except the credit check papers. And he scoffed and said "well, you're pretty committed at this point". I should've just walked at that point, because the feeling I had in my stomach was definitely telling me too. He ended up waving the CPO fee, and after that was done, he told me to ???get out" of his office. Unprofessional. He treated me terribly, and he said that the finance number we talked about was set in stone before I even went into the financing office. They were busy that day, but the amount of smoke breaks I saw them take was sickening, and it was frustrating since at that point, I was at the dealership for 4 hours. We finally got into see Chris Dranka, and he was literally the best staff they have. He was straight to the point, personable, and he wanted to be sure that we had the best possible experience. Without him at the end, I probably would have walked. Paul decided to put my name wrong on every single piece of paperwork, and didn't notice it until we were all done and Chris had me sign, so that was an added 45 minutes to my already 5 hour ordeal. When it was all done, I was supposed to get 2 keys, only received one. They took a while to find my 2nd key; because they said ???they lost it???. It's truly comical to me as to what kind of circus they run around there. When my family purchased their last vehicle from there, it was NOTHING like this, and it was just as busy as it was when I purchased that day. I don't know if it was because I was young, but I felt attacked and taken advantage of. Yes, I purchased a vehicle from there, but I will NEVER be back. They are a far cry from what a Nissan dealership should be, and I went to that one because of the awesome experience my parents had there beforehand. Don???t go there if you can help it, you???ll be disappointed.

Came in for service on my car. Decided that it was time for something new. Was able to get what I wanted without any hassles. Lease paperwork was quick.

I went into the dealership looking for a used car, but the innovative team at Woodfield Nissan came up with some very great options for a new car. My sales... consultant Michal was amazing, even during the moments that I was not fully committed to buying a car. He kept me informed throughout the process, and created a pressure-free zone for me to make my decisions. Overall, everyone was great. So much so, that I have already referred 2 people to go there. Great job guys....

I'd recommend you avoid buying a car at this dealership. Their staff is unprofessional and rude. I recently bought a certified-used car at this dealership... and was told by the salesman that the car would be a certain price including the tax, plates, registration, and other fees. However, when I was given the bill, the salesman went back on his word, did not honor the original price he had quoted, and hiked up the price. When I asked about the price difference, he dishonestly said that it was interest (...I know my mistake in believing him). There was a $299 VIN Etching fee that was not explained to me, and to make matters worse, there was a discrepancy on the amount of this VIN Etching fee- the salesman had written $259 on his dealership documents, but charged me $299 for this service he never disclosed. I went back to speak with the manager to try to get a refund on the VIN Etching fee and address the price differences. The manager yelled at me (to the point where other customers on the floor were watching in amazement at this horrible customer service), treated me very unprofessionally, and repeatedly kicked me out of his office. I remained calm and brought my paperwork to address the discrepancies and I shared about the dishonest treatment I received. Finally, I was told that I had already signed the paperwork and even if they didn't explain the VIN etching fee and even though there was a discrepancies in the prices of the VIN etching fee, there was nothing they could do. The manager told me I should to talk to a lawyer if I wanted this resolved. It is really unfortunate that this dealership engages in unethical practices (i.e. hidden fees) and demonstrates terrible customer service. Potential buyers beware of this dealership and I'd recommend you take your business elsewhere.

Mark Wenc and his team gave me the best experience I ever had at a dealership! They were friendly, honest, and extremely knowledgeable. I left feeling... very satisfied with my purchase. I cant recommend this place highly enough! I will be coming back with friends and family.

It was a pleasure working with Lori. Her professionalism and prompt responses were greatly appreciated. She answered my questions and was very helpful.... She made the buy experience at Woodfield a true pleasure with no hassles and very smooth. I am a extremely satisfied customer. When I got to Nissan dealership every person we worked with was helpful and friendly. Thank you, Melissa P

I am very rigid in my approach to car shopping. I test drive, identify the vehicle I want, email every dealer in a 4 hour radius requesting a quote, keep... a spreadsheet of every quote I???ve been offered, and spend a month encouraging all these salespeople to undercut each other. On the last day of the month I buy from the person offering the lowest price. This system places me in an adversarial relationship with every salesperson. It???s stressful for them and for me, but the result is I get cars for thousands less than the initial asking price. Lori Smith was patient and kind with me as I moved through this process. She wasn???t, in the end, able to go low enough to win my business, but she came close (she was in the final three). And her engagement with me was always warm and authentic. I???ll always buy from the dealer offering me the lowest quote, even if they are a total jerk. But if Lori tied with someone and they were the same distance from my house i???d gove her the sale ten times out of ten.

I purchased a new 2016 vehicle and had a very good experience through the sales process. It was efficient and easy. The first time I needed some perspective... on service has been a different story. My vehicle is having an issue with window tinting and it seems no one can help. Service has pointed me to sales, sales pointed after market sales, to used car management, to internet sales, to the General Manager. Bottom line, I have a rear window with window tinting bubbling on a car covered my warranty and I have gotten no where. Frustrating for sure...

Woodfield Nissan was the BEST car buying experience ever! In and out within 2 hours. Our salesman new the car inside and out. The financing and managers... were SO friendly and helpful! I will definitely go back and purchase a car from there again and I would send anyone there with full confidence that they will get the best service! Thank you again!! Kathi Meinzer