Woodfield Nissan

According to Forbes Magazine, car sales-people are one of the least trusted professions in the country with only members of Congress scoring lower in honesty... and ethical standards. After my experience at Woodfield Nissan on 12/26/2020 working with sales consultant John A. Haddon and used car director Jeff Kruger, I truly believe they have earned that designation. Let’s just say my1 star review is overly generous. My daughter and I found a car posting online for a price of $16,516.00 which included total dealer fees and accessories as well as pre owned certification. We called Woodfield Nissan to confirm price and availability. After receiving that confirmation from John Haddon, we drove over an hour to see the car. After the test drive, John informed us that they would not honor the online posting. The dealer fees would be an additional $427.00 and the pre owned certification would be an additional $1,295.00 (their Christmas special, $600.00 off their regular price). So now the car was going to cost us $1,722.00 more than their online price. After asking to speak with a manager we met with Jeff Kruger, used car director, who made sure we knew he was trustworthy by starting many of his sentences with “I’m going to be completely honest with you.” Yes, you did just hear my eyes roll. I showed Jeff the online through Woodfield Nissan and True Car. He, in a very condescending manner, informed us that they had no obligation to honor the online posting. He stated that True Car doesn’t run his business. After two of the most frustrating hours of my life in negotiation, the price was decreased to $750.00 above the listed price. At this point, with five hours of my daughter’s and my time invested, we bought the car even though we were overcharged by $750.00 I will be speaking with True Car’s conflict resolution department as well as the general manager to see if there is any way that the $750.00 will be refunded. If the dealership demonstrates any ethical standard to mediate this situation I will update this review. Update: A representative from True Car’s conflict resolution department did contact Woodfield Nissan. The dealership felt this transaction met their “ethical standards” and refused any refund. It appears that the moral compass of not only John and Jeff, but the entire dealership points due south.

According to Forbes Magazine, car sales-people are one of the least trusted professions in the country with only members of Congress scoring lower in honesty... and ethical standards. After my experience at Woodfield Nissan on 12/26/2020 working with sales consultant John A. Haddon and used car director Jeff Kruger, I truly believe they have earned that designation. Let's just say my 1 star review is overly generous. My daughter and I found a used car posting online for a price of $16,516.00 which included total dealer fees and accessories as well as pre owned certification. We called Woodfield Nissan to confirm price and availability. After receiving that confirmation from John Haddon, we drove over an hour to see the car. After the test drive, John informed us that they would not honor the online posting. The dealer fees would be an additional $427.00 and the pre owned certification would be an additional $1,295.00 (their Christmas special, $600.00 off their usual price). So the car was now going to cost us $1,722.00 more than their online price. After asking to speak with a manager we met with Jeff Kruger, used car director, who made sure I knew that he was trustworthy by starting many of his sentences with "I'm going to be completely honest with you." Yes, you did just hear my eyes roll. I showed Jeff the online posting through Woodfield Nissan and True Car. He, in a very condescending manner, informed us that they had no obligation to honor the online posting. He stated that "True Car doesn't run his business." After two of the most frustrating hours of my life in negotiation, the price was decreased to $750.00 above the listed price. At this point, with five hours of my daughter's and my time invested, we did buy the car even though we were overcharged by $750.00. I will be speaking with True Car's conflict resolution department as well as the general manager to see if there is any way that the $750 could be refunded. If the dealership demonstrates any ethical standard to mediate the situation. I will update this review. Update: A representative from True Car's conflict resolution department did contact Woodfield Nissan. The dealership felt this transaction met their "ethical standards" and refused any refund. It appears that the moral compass of not only John and Jeff but the entire dealership points due south.

Very happy with my purchase Daniel.k was a lot of help and made everything so easy thanks guys! They even showed my the service department so I know what... to do when I get an oil change

after looking around for a car for a few months now and contacting the Woodfield Nissan store they located the car i wanted and got me a great deal was... very happy with my purchase Daniel kotlowski was alot of help thanks you sir!

Very easy car buying process! No complaints! Loving my new car and so easy to do my research! Woodfield Nissan was great to work with very simple and easy!

Everything is being wiped down every few minutes. Rebecca in service got my car done fast and it was sanitized. Coupons online saved me a bunch of money.

Woodfield Nissan is a great place to shop. So many used cars. COVID Safe. I will be using their service department from now on. Awesome experience. Ask... for Rebecca.

If I can I will not even give them one star, because woodfield Nissan internet service people called me couple times, had E-price but as me & my sister... went there sale Assiatance talk to us took the E-price to his manager MARIO RAPACZ , Mario was so rude that he came and said why are we here for !!!!! No hello no hey illiterate very rudely, we looked at him and said for the car and E-price is with you he literally in loud voice said YOU CAN GO SOMEWHERE ELSE !!!! We where what ! Mario again if you get this price he will give me free fuel for whole year .!!!! And walked away as he owns Nissan, we asked the Sale associated who is he he told us this is the Manager and said sorry for his rude attitude but Manager Mario rapacz need to know how to behave with customers and well as females... And hope Mario read this because his free fuel he offered I wish I can come and ask for it but with manager like Mario I don't even like to see his rude face for fuel !!!! ARLINGTON NISSAN did give me that E-price And I did the deal same day happy I did business with Arlington Nissan and not with woodfield Nissan were psychopathy Mario rapacz Manager works , very poor service from Mario if manager is rude what to expect from associated.

Never TRUST their internet sales consultants. They gave me false information about one of the promotional offers. I bought one vehicle from this dealership... back in 2018 and this time I was thinking to buy Nissan Altima but the internet sales consultant lied to me about a promotional offer just so that I can visit the dealership and these internet sales consultants can get their commission. I don't understand how they can expect to earn customer confidence or loyalty by giving false information. I would not go back to this dealership and would NOT recommend anyone to get any information from the internet sales consultants.

Lost a customer forever for not knowing basic customer service 101. Scott, the service director is very rude too and not at all helpful. Took the car to... them for a problem, was quoted something, I paid, the issue came right back on in less than 1 hour, I was then told that I need to pay more for further diagnostic, charged me more. How do I know the problem doesn't come back on in less than a day or two and I have to pay more? So what was diagnosed the first time around? Literally a rip-off. They need to learn how to treat customers from Mercedes' Bob Sullivan.