Maguire Chevrolet Cadillac

4.3 out of 5 (4.3) 76 reviews

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Reviews

4.3 out of 5 4.3
76 lifetime reviews.
  • 5.0 out of 5
    2004 Cadillac Research
    October 6, 2017

    We drove from Lafayette to get another opinion as to the shudder that we have been experiencing since April when we got new tires and are SO grateful ...for all of the patience and care Jeff took to diagnose our problem. We have been going from service center to service center since April and the local dealer as well as the others have all had us "spinning our wheels." Doug was so kind and thoughtful of me as I sat in the waiting area. I was determined to get a truthful answer and Macguire came through!! It WAS the new tires that had caused all of the problems! After months of running around getting random things 'fixed' that never needed fixing, we got upgraded tires put on and our 'couch' experience has returned!! Thanks to all of you at Macguire for your kindness, care, concern, and low price for all of the work you did!! It is much appreciated! We are telling all of our friends of our great experience and encouraging all to take the short, beautiful ride to Ithaca for the best service around!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Bev, We are so happy you had a great experience with Maguire!


  • 5.0 out of 5
    Good customer service
    August 31, 2017

    I bought my 2012 Chevy Equinox there new, but usually have routine service done elsewhere. I brought my car in today for a squeaking noise when turnin...g the steering wheel. It is electronic power steering and does not user power steering fluid so I knew it wasn't that. I had made an early morning appointment and had planned to leave the car. I told them I only wanted a diagnosis and to check with me before doing any repairs. When describing the problem I told them that all they needed to do was get in the car and turn the steering wheel back and forth and they could hear the noise themselves. The young woman at the service counter offered to have me wait while they took a quick look. 30 minutes later she came to the waiting room to get me and said I was all set. The steering wheel "boot" needed lubing, which they did, and sent me on my way free of charge! As far as I can tell after several miles of driving, the problem is resolved. I have been there a few times over the last few years and they never try to sell me anything that is unrelated to what I came for. I didn't love my buying experience 5 years ago, but so far their service has been very good. - KS

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so happy you had a great experience with Maguire!


  • 2.0 out of 5
    Did not help!
    February 8, 2017

    Maguire made it very easy to get my first truck but gave me a 20.9 percent interest rate. I then trade that truck in with them for a car and my truck ...trade in value left me 6000 dollars upside down. I had that car for 3 years and was just recently shopping for a truck. While another dealership was willing to help me maguite, who created my negatice equiry was not. They seemed not to care so even though they have a lot of choices and competitive prices i will not be coming back to Maguire so i can protect my financial future.

    2.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Matt, we are terribly sorry to hear you had a less than pleasant experience with Maguire Family of Dealerships. We would love to make things up to you.... If you would like to discuss this issue further, please don't hesitate to contact us at (607)272-9292. We are more than happy to accommodate you to make things right. Also just so you know, we do not sell anyone's information to any company. So it must have been someone else you were involved with.


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Maguire Chevrolet Cadillac
35 Cinema Dr Ithaca, NY 14850
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