Dean Honda

Pushy on repairs not needed. When we said no their tune changed to arrogance. Treats people like morons. Spoke with manager. He seems like a dim bulb to say the least.

Always willing to go above and beyond to make your car buying a good one. Friendly team of sales people to managers. Made you feel comfortable with asking questions and making the right decision for you. Thank Paz, Vince and Bob. You guys are the best.

Always a great experience! I was able to make an appointment for the next day for state an emissions inspection for first appointment in the morning. Work completed and paid in less than 1 hour. Video was emailed of inspection details which showed condition of tires, exhaust, brakes, and suspension. Service advisor explained details of inspection. All were super from checking in to paying the bill. Waiting area was clean and great coffee! Thank you for getting me in next day for service!

Good, James was super helpful in helping me with what needed to get done. The service I received was well done and my car is running much better.

I stopped in and asked them to check my battery, tires and fluids in preparation for a trip in extremely cold weather. I received prompt, friendly and thorough service.

John Belavich is very courteous and personable in your auto service center. He kept me up to date on progress of my car and gave me pricing upfront.

Staff are super friendly, always work for the customer's best interest, and provide top-notch quality. I highly recommend this dealership. It's why I keep coming back.

I had a great experience with the purchase of my vehicle. Nine months later I was due for an inspection which was also done at the Honda dealership. My tires were rotated and the individual that did so stripped/rounded off my lug nuts. Due to their mistake, no one including the Honda dealership is able to remove the tire in order to replace it. When I brought this to their attention, I’m being told it isn’t something they would cover and I would have to pay $270.00 in order for a new tire to be placed (plus the purchase of the tire). Not to mention they’re requesting I send all type of records to do with other routine maintenance such as oil changes. So not only did they destroy the lug nuts on a car I had for less then a year, they are also placing the blame on me as if they don’t have access to all applicable records. Whats right is right and what’s wrong is wrong. They’re clearly not going to right their wrong and unfortunately I’m the one that has to pay for the mistake of an inconsiderate individual. Let’s just say I will no longer do business with this dealership and neither will any of my colleagues associated with this firm. Please make sure you keep records of everything!! They clearly don’t like to take accountability for their mistakes!

Small info: there’s 4 people working at the service center (2 girls and 2 guys) I went today around 12:00 to drop off my car to get an oil and transmission fluid change. After I had picked up my car I started driving through the parking lot to make a u-turn (going about 10 mph). As I was driving one of the guys that works in the service center was pulling out of the parking area w one of their for sale cars going like 30 mph or more and almost hit my car. He had to brake so hard that he almost hit the steering wheel with his head. My boyfriend who had dropped me off had seen it. I had tried to contact them to form a complaint against him (because he could’ve hit someone else’s car if he wasn’t looking and if I hadn’t started honking at him) but they have absolutely no way to form a complaint on their site. The service done on my car was fine (the two ladies at the service center were very helpful) but I won’t be returning there anymore as long as he is there and recklessly driving. If you go there be very cautious when driving.

In short, a manager and salesman at this dealership did not inform me of the Honda Loyalty Appreciation Offer I was eligible to receive and tried to pocket it as profit without disclosing this to me. Although there are several Honda dealerships in our areas, what brought me there was their participation in the Costco Auto Buying program, where in exchange for leads they had agreed to fixed pricing in relation to invoice cost of vehicles. I had sent an inquiry regarding a 2022 Pilot and had been in contact with one of their salesmen. Prior to visiting, I had submitted information to value and receive offers on my potential trade, independent of my purchase interest. In response, someone different from Dean Honda’s purchase department contacted me interested in purchasing my vehicle at the KBB estimated value of $26,300 (this included my submitting photos and disclosing some door dings/scratches). When visiting the dealership to test drive the 2022 Pilot and allowing them to inspect my vehicle, the salesman handed me a KBB form offering me $26,195 for my vehicle, assuring me that Dean Honda was giving me the fair market value for my vehicle. When I asked about the reduction from the original $26,300 offered by the dealership, he said that the value was slightly reduced based on the cost to repair some of the dings/scratches (fair enough - had no problem with that). I then asked the salesman for the Costco program price for the Honda Pilot. Instead of providing the pricing sheet in accordance with the Costco program rules, he showed me a page in a binder showing the amount over invoice his dealership had committed to under the Costco program (not how it should be presented, but not a huge deal). While he was getting a write-up from the manager, I then asked if my understanding was correct that Honda manufacturer incentives were independent of the Costco pricing. He confirmed that they were. I then asked if the Loyalty Appreciation Offer could be applied to the vehicle price, as well, as I met the criteria. The salesman said he wasn't sure if this incentive was applicable to the 2022 models but would check if the the vehicle I was interested in was eligible. When the salesman returned, with him was a manager. The manager sat down and said he had heard we were asking about the Loyalty Appreciation Offer and then informed us that he had “already given that to us in the trade-in offer.” I immediately expressed dismay and displeasure, telling him that he should have disclosed this and can’t ethically use such a tactic. He smugly responded by saying “we can do whatever we want with it . . . it is our money” (yes - that is a direct quote). In both trade offers, they made no mention of this offer being subsidized by the Honda Loyalty Appreciation Offer, obviously keeping me unaware of it so they could keep it as profit. My wife and I immediately gathered my things and left, expressing my displeasure to the salesman as he handed me my keys on my way out. He told me he understood and was not going to defend the manager’s tactic. This whole experience has me reluctant to go back to any Honda dealership if this is what Honda allows managers to do with what Honda advertises as customer loyalty rebate, rather than a dealer incentive. I'm hoping this is not the case and that this dealership did not act in accordance with Honda's intent and instructions. I would have thought that such tactics would no longer be tried in an age of transparency and information readily available to consumers, especially at a Honda dealership.