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Poor Communication, Never Solved Issue
I purchased a 2018 M550i from P&W and have been disappointed with their service center and overall lack of communication. After having my car for only 2-3 months, the music began glitching when you played Spotify or Apple Music. It took about a month to get an appointment and they kept my car for 10 days to only call me and ask if I tried another iPhone cord. I brought in a new cord, and it still had the same issue. The service manager even tried their phone. The end solution was to move my case on to the ‘engineering department’ at corporate. It’s been over 3 months and I never received a call as promised. I called P&W 4-5 times to the point where the lady who answers the phone knows me. Every time she transfers me to Service Manager John Thompson or General Manager Mike Brown, neither answer or call back despite leaving several voicemails. I called BMW Corporate, and they too tried to reach out to the dealer and couldn’t get ahold of them. I just want to play music in my car with Spotify and it’s now to the point I can’t even get a call back. Having owned 3 other BMW’s, I wouldn’t suggest purchasing through this dealer. It’s very evident customer service isn’t their strong suit.
Buy your car here!!
I bought my x6 here. I'm from texas and I couldn't find any better deal nationwide. Everything went great!! The x6 arrived here in 2 days to texas ..plus they gave me a really good interest rate. I loooveeee my new x6. Stephen help me in all the process and he answered all my questions.. they also got me my Texas plates!!! Work with Stephen and buy your Bmw here! You won't regret it!! :))) -pilar nevarez
I was buying an older used car. Stephen Patrick was excellent as was the entire team. They addressed all questions, worked out a great price, and completed paperwork in a timely and professional manner. Great experience!
I had a great experience with P&W ..Quint provided excellent customer service...
Thank you for your feedback! We are delighted to hear you were satisfied with the recent service completed on your vehicle. Our goal is to provide top-notch customer service in order for our customers to receive the best possible experience at our dealership. Please come back to see Quint and the rest of our team for any of your vehicle's needs!
I brought my 2003 BMW to P&W for its State Inspection and was very happy with the service I received. Rich McCoy was friendly and helpful, explaining very thoroughly what needed to be done. I would happily recommend P&W.
We were happy to perform an inspection on your BMW, Nancy! Thank you for bringing it into P & W BMW and allowing us to take care of this for you. If there is anything we can assist with in the future, don't hesitate to let us know!
will buy again from P & W
Bought a 128i certified on internet. Car is great and Broderick and others at dealership were extremely helpful and professional. They also gave me a great price. I will be looking to P & W for my next car if I get a BMW.
Ideal Car Buying Experience
Buying a car at P&W was smooth and efficient. No problems throughout the process.
Great Experience All Around
Upon arrival I was promptly and courteously greeted and interviewed concerning the service I needed. I was offered coffee etc.
Great Service and Staff!
Cristina at P&W made the process as painless as possible. Just a great dealership. .
Service replaced a improperly installed tire at no cost, very relieved .