Reviews
Write a reviewLeaving zero stars unfortunately was not an option.
Leaving zero stars unfortunately was not an option. After doing twenty plus years of business with this establishment, we will not ever return after our last experience. We recently (Thanksgiving of 2023) purchased a 2023 Dodge Durango and a 2023 Ram 3500 the same day. When they delivered my husband's truck, marker was still on the white paint, back seat was filthy, a round sticker was on the windshield and a mouse nest was under the hood near the engine. That also doesn't include the "salesman", Ethan, who we have continually complained about having halitosis/bad breath numerous times in the past, forgot to take off the dealership license plate and we had to drive it back. Ethan also overlooked our payoff by 1000.00 shorting the dealership so when we were to receive our refunded warranty money back on the one car that was traded, Tom Smith, took it upon himself to keep that money and only return our GAP left over money that only took 7 weeks once Tristar remembered to cancel it. By far folks, DO NOT WASTE YOUR TIME, MONEY OR EFFORT purchasing from ANY Tristar UNLESS YOU DON'T MIND BEING TAKING ADVANTAGE OF. As they advertise, "Home of the ULTIMATE ADVANTAGE, this doesn't mean for the customer, it's only for TRISTAR." We also received blank pink sheets during our deal from the finance manager, asked about the numbers on our deals. "Those are included in this jump drive I give you." Try again.......no deal numbers included. Why? Because you kept BOTH car left over warranties WITHOUT stating so beforehand. Hopefully you enjoyed doing $150,000 each time we walked in there. As it will be the last dollar you get and also we will educated EVERYONE we come in contact about Tristar. (Shameful this website will not include pictures.) Oh one more thing, we asked about surveys to complete as this is a standard practice each time you buy a vehicle. We were ignored on that also, so we figured this would not only tell you how we feel, but maybe save others from your nonsense and fraud activities.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
The manager, Chris Burley, was extremely helpful when
The manager, Chris Burley, was extremely helpful when looking for my new car! Super nice and friendly! My salesman, Jarrett, was also fabulous! Not pushy and willing to work to help you out.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Easy to deal with, no pressure! Great Dealership!
I would recommend Tri Star Motors to anyone that is looking for a new or used car....I had the pleasure of dealing with Chris Burley, Kia Sales Manager and Tammy Sidor, Sales Consultant...both Chris and Tammy were very informative on the car that I chose to purchase!!! I took a test drive with the Forte and on my way back down the highway, I knew I would be purchasing a Kia Forte. I came for a 2022 and left with a 2023. I am extremely pleased with my purchase and also with Tri Star and Chris and Tammy!!! Thank you so much!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Review
Had a great experience at Tri-Star motors. Chad was a great guy to deal with. Highly recommend!! 5 stars Would definitely deal with them again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the five-star rating, Tedcarnut! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care! Greg Turchetta, General Manager, (724) 459-9300 x205
Exceptional Service
I absolutely love the staff there. I went in for an oil change and asked if they could do an alignment and they said definitely. I was on my lunch break and it was going to take longer then my allotted time, so they drove me back to work and picked me up when it was done. They are so polite even the customer service agent walked me back to my car after I paid for my services. I will definitely be going back and recommending others to go there.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jessica, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Thanks again, Greg Turchetta, General Manager, (724) 459-9300 x205
Great service experience staff and more
Efficient Customer service Great attitude w staff Excellent care This is a one stop shop for all needs Tires service and more
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian, we appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. All the best, Greg Turchetta, General Manager, (724) 459-9300 x205
Excellent Service
I drive 1 hour to your facility for 2 reasons, Svc Supervisor Dave and Tech Chaun McGuire. If Chaun wasn’t there, I’d get my vehicle serviced closer to home.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for the nice review, David! We really appreciate this feedback and I'll be certain to share your compliments with Dave, Chaun, and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! All the best, Greg Turchetta, General Manager, (724) 459-9300 x205
Great service and nice selection
Justin did a great job finding us the 2020 Ford Exlorer that we wanted and getting us financed at a good rate. The whole process was pretty quick.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jennifer, thanks for this marvelous review and congratulations on your new car! We are so pleased that Justin was able to provide you with such exceptional service. Enjoy your new 2020 Ford Explorer! Kind regards, Greg Turchetta, General Manager, (724) 459-9300 x205
Convenient, Friendly Service!
It is always convenient to schedule an appointment. Tri Star employees are always eager to help and work with our schedule .
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christopher, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Kind regards, Greg Turchetta, General Manager, (724) 459-9300 x205
Dissatisfied Customer
We bought a 2020 Explorer. After we got it home we noticed how shotty the carpet cut was under the driver seat. We went down to Tri Star and filed a complaint. It took them months to get back to us. The seller told us 'It looks like someone was having a bad day." The wrong thing to say to a customer who had bought over 15 plus vehicles from this garage. I finally got a call today that said "this is the way they were cut." I am so dissatisfied with this. I thought this was my forever vehicle, it is not! i am not sure I will purchase another Ford Product or deal with Tri Star.
- Customer service 2.0
- Buying process 3.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Charles, thank you for your feedback. Our customers are our top priority, and it appears that your recent experience with our staff does not reflect that. Please don't hesitate to contact me so that we can discuss this issue in greater depth. We hope to hear from you soon. Sincerely, Greg Turchetta, General Manager, (724) 459-9300 x205