Honda City Chicago

I had an extremely disappointing experience with this dealership. We agreed on the purchase terms over the phone, but when I arrived, they completely changed the deal. I drove there two hours expecting them to honor what we had agreed upon, only to have my time wasted. A Reputable dealership should stand by the terms it offers and treat customers with honesty and respect. Based on my experience, I cannot recommend this dealership to anyone looking for a transparent, trustworthy, and professional car buying experience.

This is a place no one from my community family or friends will never visit. False advertising is there moto. All you have to do is read the reviews and that says it all. Prices are set to lure you in and they admit that LoL. Made a purchase at a different Honda dealer after spending 2 hours of my life dealing with this ppl. Management needs to be removed they are loosing costumer's and sales.

They suck. Was interested in a used car they had for sale. I live about an hour and a half away, so I wanted to pre-qualify it. They told me they did not have a inspection checklist. But told me I could look at the auto check (which told it had been in accidents, license renewals, passed emissions tests and been sold but really nothing else- ran a carfax my self and same thing). I asked and they told me I could take it to a mechanic to have it checked out before purchase as long as he was nearby the dealership. They told me this several times. When I got there they said their policy had changed and I could NOT take it to a nearby mechanic (which I had arranged) to have it checked out. But they wanted me to buy it just the same. Given they'd lied to me to get me in the door I said not even worth looking at. Not trustworthy and wasted my time (3 hours round trip!), scammed me just to get me in the door. Does that lame xxx xxxx even work on people? And they are an actual Honda dealership!

Thank you for the reviews. I was going to by the 2010 Infiniti G37. But not from these guys.

Getting basic information from this dealership was like pulling teeth. After multiple transfers and a manager who sent me to voicemail, I finally got OTD numbers — only to learn they were for a loaner car I couldn’t even buy. Other dealerships were transparent and quick, but here it felt like nothing but games. I’ll take my business elsewhere.

Attention:Jesus;Mr. Howard; Joaquin and Angel showed professionalism and respect.They answer all my questions. Thanks again.

Absolutely horrible communication skills from Howard and Justice in sales . These guy needs some serious training in customer service and how to handle customers yikes.

Went there on Saturday to test drive a vehicle that was priced fairly on the Internet. We started negotiations with the salesman who then went to see his manager." Par for the course" . He returned and said that the lady manager had increased the price by $1000. I told him that was wrong. How could she do that so he went back into her and returned saying that she removed the $1000 again. He kept going back-and-forth to the manager so finally I went into her office and asked her what the problem was. . She asked me to leave her office as there was a lot of personal information on her desk and she would speak with me shortly. We waited another half an hour with the salesman going to the office and heard glancing over at us and nobody saying anything. Finally, I got upset And walked into the office in front of three Other managers squished into this little office. I told them that I had been to many dealerships in my lifetime, but this one was the scummiest I had ever been to. The manager then asked me if it was fair to sell the vehicle to us while there is a party ahead of us negotiating the vehicle. She then asked me if the salesman had relayed that information to me. I went back to the salesman and asked him why he hadn't informed us that a couple ahead of us were buying the vehicle. He maintained he had no knowledge of another couple buying the vehicle. The whole story came together then. The salesman increased the price by $1000 in an attempt to bypass the first couple for a higher price to us. They played good cop bad cop for over two hours Just holding us there in case the first couple were not approved to finance the vehicle. This is the nastiest experience I have ever had in a deal. Ironically, we visited another dealership close by to test drive another vehicle and I relayed the story to a manager there. He laughed and said he was very aware of the lady manager that was running this place that is called a dealership. Run while you can. !

Good team working there. You can trust your vehicle is in great hands. Thank you Honda!

The worst experience ever! got the run around had to go back 3 times. Already purchased car but they never did inspection. Got my own inspection but I was told by Benjamin Alvarez I had to get it done there. Ben quote "10/15 minutes tops and will reimburse my gas". Crock of crap. 1 1/2 hr. No gas $ plus receipt from mc Donald's in my car while they were supposedly doing inspection. Never got paper work regarding what they inspected. NEVER GO TO Honda city. They are full of lies . They suck